Richpanel: AI Customer Support

We use Richpanel for both Paleovalley and Wild Pastures and it has been an absolute game changer for our customer support teams. The platform is intuitive, powerful, and has helped us consolidate support across multiple channels in one seamless dashboard. Our team has become more efficient, faster, and more organized thanks to Richpanel’s thoughtful design and automation features. What really stands out is the dedicated support from the Richpanel team. They are always responsive, open to feedback, and genuinely invested in our success. We’ve been able to scale with confidence, improve customer satisfaction, and reduce first response times dramatically. If you’re an eCommerce brand looking to elevate your customer experience, we highly recommend Richpanel. It is more than just a support tool, it is a partner in growth. The teams at Paleovalley & Wild Pastures

A very poor onboarding, oh wait what onboarding , they just leave you there alone trying to figure out things, a lot of bugs, and customer service is horrible, been waiting all day to be able to speak to someone to address my issues. a very bad app overoall to be avoided at all costs.

My onboarding experience was outstanding — I’ve never been so well supported during a transition like the one from Gorgias to Richpanel. Richpanel’s pricing makes more sense, and the tool is smoother and more practical to use. The AI features aren’t charged separately, which means our support team is saving a huge amount of time. A big thank you to Deepan, who guided us wonderfully through the onboarding process — always available to answer our questions and hop on calls to help with the setup. I 100% recommend it!

Richpanel has dramatically cut our CS workload.

Super responsive and helpful! Walks us through process and makes sure we understand. Harsh is the best!

Stellar software for the price, does nearly everything that something like Gorgias does, at literally 25% the cost, crazy. Great Job team. Moved our entire CX stack to Richpanel + Aircall, working great for unified sales/service analytics.

Always helpful. The social media moderator (AI) is dope. It gets the job done very well as long as you use the correct prompts. Richpanel is the way to go!

Great app. Their Manoj, their support agent even take time to have a call with me to explain to me the automation. Thanks a lot.

The "AI" feature is not all it's cracked up to be. It is NOT an AI chatbot that can answer customers' questions for them. It is not an AI that learns from previous conversations and drafts useful replies for you. It is basically just a weak version of ChatGPT that can help you draft a reply based ONLY ON your help topics that you've manually written, but still needs a human to review and send it. Even though the "AI" feature was the main reason I installed the app, I never use the AI feature. This makes Richpanel no better than any other helpdesk system as far as I can tell.

Great support!

We have been using for some time now, and loving it. So easy to have an overview of what the CS team is dealing with, the level of queries, and how we can add value for our customers. If we have a question, the team at RP is there quickly with help and an answer :-)

My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!

very helpful and quick

Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team! We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!

This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!

Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.