Richpanel: AI Customer Support
Richpanel: CX Platform & AI Employees powering 2,000+ brands
Rating
4.7
feedback
124
chart
#1,864
All reviews
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Oct. 31, 2024
My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!
Oct. 22, 2024
Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team! We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!
Oct. 10, 2024
This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!
Sept. 30, 2024
Aug. 26, 2024
Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.
July 31, 2024
May 22, 2024
May 18, 2024
Amazing team and amazing support. Easy to set up but had an issue with getting my emails to show. The team stayed with me and had a call to sort the issue. Above and beyond a a great platform to deal with ALL you communication channels in one place.
May 8, 2024
We've only been using Richpanel for a few weeks, but I can already say it was worth migrating. Our team loves the AI features and it saves us a lot of time! Promps to Deepan who helped us set it up!
April 22, 2024
Rich Panel is a game changer for our customer service! The interface is super clean and organized. This saves us so much time and cannot recommend it enough. Plus the support is incredible!
April 8, 2024
Richpanel has been fantastic to work with! They are quite responsive, and I really admire their drive to make this program all it can be. It is significantly better than the alternative we were using.
March 26, 2024
Fantastic app that does everything we need and more. I truly appreciated the whiteglove support during our transition away from Gorgias as well. Loving it so far and so does our team. Transparent and fair prices are a big bonus here. Thanks everyone!
We appreciate the referrals you have been sending us. SaaS businesses get lucky when they get customers like you! I appreciate you and we are grateful to you for spreading the word - Thank you! - Amit RG, CEO of Richpanel
March 15, 2024
March 28, 2024
the service team always give fast response and solution. -----27th, March, 2024----- You service is DOWN, I can't login! Stop letting me wait for hours for response!!! ----29th, March, 2024----- The problem was solved in one hour.