Richpanel: Customer Service AI
Richpanel: CX Platform & AI Employees powering 2,000+ brands
Rating
4.8
feedback
150
chart
#2,297
All reviews
Rating Breakdown
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March 26, 2024
Amazing app, lots of features and integrate well in case of multi stores for the same brand, you need to spend some time to configure it but after that it's a rocket. Much better than Gorgias in my opinion and more competitive price.
Did you just call us a Rocket?! I love it! Feedback on time it takes to setup is fair. We'll get this fixed and make it much simpler to get onboarded. Thank you for being a Richpanel customer. - Amit RG, CEO of Richpanel
March 26, 2024
Fantastic app that does everything we need and more. I truly appreciated the whiteglove support during our transition away from Gorgias as well. Loving it so far and so does our team. Transparent and fair prices are a big bonus here. Thanks everyone!
We appreciate the referrals you have been sending us. SaaS businesses get lucky when they get customers like you! I appreciate you and we are grateful to you for spreading the word - Thank you! - Amit RG, CEO of Richpanel
March 15, 2024
March 8, 2024
Excellent system. I have been with them for almost a year now and enjoy every second. From the platform to the features to the AMAZING support team - look no further for your customer management solutions. Great automation and intuitive features. The PC website version and mobile app works amazing fast and receives constant updates and improvements from the richpanel team. This system has improved my customer support by ten fold and is worth every penny. Thank you guys for an excellent product and the ongoing support!
Thank you for this excellent review and thank you for being a Richpanel customer. I'm glad you are using the mobile app. We work very hard on the app and we'll keep making it better. Looking at this review, I feel lucky we get to work with customers like you. Thank you for the kind words. - Amit RG, CEO of Richpanel.
March 28, 2024
the service team always give fast response and solution. -----27th, March, 2024----- You service is DOWN, I can't login! Stop letting me wait for hours for response!!! ----29th, March, 2024----- The problem was solved in one hour.
Feb. 23, 2024
Amazing support from the beginning , nothing was too much trouble no matter how long it took , highly recommend
Feb. 20, 2024
First day here! Between the initial set-up/trial, the customer support, live chat and amount of questions answered so quickly, LOVING this app! Thank you all!
Feb. 15, 2024
Feb. 9, 2024
I had an incredible experience working with their team! They were exceptionally supportive and truly amazing to collaborate with. Their dedication and professionalism exceeded my expectations at every turn. I highly recommend their services to anyone looking for a reliable and highly competent team. Their ability to provide support and deliver on their promises is unmatched. Definitely looking forward to our next project together
Jan. 31, 2024
I would simply say one of the best partners we have. amazing experience with Richpanel and their team. special thanks to Yuvraj, Amir and Sandeep
Jan. 19, 2024
The app is great overall and support has been incredibly helpful. The dashboard is pretty stuffed, and it can take a bit of time to get used to it. We have only tried the LiveChat and Support, not the add-on yet, but the features of the helpdesk are amazing and in the future we will definitely take advantage of that to reduce the customer contact impact. We also tried Crisp and Gorgias already, they were both not good for us. But this we recommend 10/10 :)
Jan. 17, 2024
Ive done a fairly thorough comparison between Richpanel and Gorgias using the free trials, and based on that I've chosen and I like Richpanel better. Firstly the support from richpanel is miles ahead with their live chat support, very responsive. Gorgias only have email support. The Richpanel UI is better, the accounts organisation is better - our team could have user accounts using their personal emails rather than work ones, and then assign email signatures to their profile for responding to work emails. This saves money from having multiple hosted emails in our google workspace account. The richpanel app is better! Looks more refined then gorgias. Sidekick AI (chatgpt4) was one of the deciding factors for me.. You can use it to respond to draft responses to emails and live chat and quickly edit if necessary. Another bonus over gorgias is that you can embed forms into the live chat, (and you don't get charged for each and every customer interaction like gorgias does), see what a customer has in their cart (Gorgias cant do this). The integration with aircall is awesome. We are able to record all conversations and they are logged next to customers that have placed orders with us. Being able to add images to the live chat that show up as images rather then download links is great. There are a few things, Im hoping richpanel will improve, the main one being the self service setup, which is a bit messy and complicated. On the customer end the live chat is great though. I love how the chat can be expanded (size) by the customer, but I wish we could control this happening automatically on certain pages, such as forms. While we can create draft orders in richpanel, I couldn't find a way to save uncompleted drafts to come back to later. This means I have to start them again or do it in shopify. I can highly recommend Richpanel. Its already making a difference to our business and customer support. Special thanks to Mark and Deepan for their quick and reliable support. You guys are awesome!
Thank you for taking the time to leave such a detailed review. We appreciate this so much. We are happy the app is showing results for your business and we'll continue to build more powerful capabilities. Feedback on self-service portal setup taken. We'll work on this. Thank you again! - Amit RG, CEO of Richpanel
Jan. 17, 2024
Jan. 16, 2024
As a NOT small and NOT big Shopify Store brand I finally found the CRM app that we needed. The big guys Mobile apps are horrible and desktop is very complicated and hard to learn. Richpanel is fairly priced, great mobile app for live chat, great ticketing to manage the e-mail in one place rather jumping from Shopify orders to Shipstation and come back to E-mail. You will LOVE it. I promise.
THANK YOU for this beautiful review. I sometimes read these reviews again and it gives me the much needed motivation on rough days! Thank you for your business. - Amit RG, CEO of Richpanel.
Jan. 12, 2024
Richpanel has been a game-changer for our customer service team. It has made ticket handling faster and more efficient, thanks to its user-friendly interface and smart automation features. The analytics and reporting tools have also helped us improve our support strategy. Highly recommended!
Thank you for this review. And thank you for being a Richpanel customer!
Jan. 4, 2024
Absolute worst app I've ever used. Does NOT work. Was stuck in the setup phase and it would never load past + I was charged $129 for this useless app and cannot log in to get any sort of customer service.
Sorry about that. The charge was automatic from Shopify after your 14-day trial ended. We refunded the amount when you informed us that the app didn't work for you. Please do consider us in the future. We're happy to help you set things up.