Richpanel: Customer Service AI
Richpanel: A.I. Powered Customer Service for Shopify Stores
Rating
4.8
feedback
145
chart
#2,029
All reviews
Rating Breakdown
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Sept. 30, 2024
Aug. 26, 2024
Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.
July 31, 2024
May 22, 2024
May 18, 2024
Amazing team and amazing support. Easy to set up but had an issue with getting my emails to show. The team stayed with me and had a call to sort the issue. Above and beyond a a great platform to deal with ALL you communication channels in one place.
May 8, 2024
We've only been using Richpanel for a few weeks, but I can already say it was worth migrating. Our team loves the AI features and it saves us a lot of time! Promps to Deepan who helped us set it up!
April 22, 2024
Rich Panel is a game changer for our customer service! The interface is super clean and organized. This saves us so much time and cannot recommend it enough. Plus the support is incredible!
April 8, 2024
Richpanel has been fantastic to work with! They are quite responsive, and I really admire their drive to make this program all it can be. It is significantly better than the alternative we were using.
March 26, 2024
Amazing app, lots of features and integrate well in case of multi stores for the same brand, you need to spend some time to configure it but after that it's a rocket. Much better than Gorgias in my opinion and more competitive price.
Did you just call us a Rocket?! I love it! Feedback on time it takes to setup is fair. We'll get this fixed and make it much simpler to get onboarded. Thank you for being a Richpanel customer. - Amit RG, CEO of Richpanel
March 26, 2024
Fantastic app that does everything we need and more. I truly appreciated the whiteglove support during our transition away from Gorgias as well. Loving it so far and so does our team. Transparent and fair prices are a big bonus here. Thanks everyone!
We appreciate the referrals you have been sending us. SaaS businesses get lucky when they get customers like you! I appreciate you and we are grateful to you for spreading the word - Thank you! - Amit RG, CEO of Richpanel
March 15, 2024
March 8, 2024
Excellent system. I have been with them for almost a year now and enjoy every second. From the platform to the features to the AMAZING support team - look no further for your customer management solutions. Great automation and intuitive features. The PC website version and mobile app works amazing fast and receives constant updates and improvements from the richpanel team. This system has improved my customer support by ten fold and is worth every penny. Thank you guys for an excellent product and the ongoing support!
Thank you for this excellent review and thank you for being a Richpanel customer. I'm glad you are using the mobile app. We work very hard on the app and we'll keep making it better. Looking at this review, I feel lucky we get to work with customers like you. Thank you for the kind words. - Amit RG, CEO of Richpanel.