Richpanel: AI Customer Support

We use Richpanel as our main customer support platform, and it works really well for our team. The new AI is a great addition and has helped us automate more of our customer interactions and reduce manual work. Their team is one of the best parts of working with Richpanel. They’re incredibly helpful, responsive, and always willing to find solutions with us. Highly recommend!

We’ve had a great experience with Richpanel. Their support team is responsive and genuinely tries to understand our needs, not just give generic answers. The interface is easy to use and helps manage high ticket volumes efficiently. While there are occasional issues with AI, their team is quick to investigate and resolve them

Rich panel x Shopify integration has been great. We have a team that manages CS through Rich Panel. The pros: the customer service/the team is fabulous: communicative, solution-oriented and always there to help or troubleshoot. When we were adding an additional shopify store (for an additional brand we launched), rich panel was wonderful during the process and ensured that we had everything we needed for launch. As far as the technical backend goes - the self service section is easy to use and manage. Updating macros is quick and allows us to keep information accurate in real time. Finding a ticket/responding to a ticket only takes a few seconds. The rest of the platform is user-friendly and provides a great faq section if help is needed.

Richpanel has transformed customer support for our store. Order and customer info sits right in the conversation, so we answer faster and get it right first time. Our whole CS process is more streamlined and nothing slips through. The support team (Venya, Smriti, Febin and Sandhya) have been outstanding, quick to help and they follow up properly, even on weekends. Rare to find an app where the product and the people behind it are both this good. Highly recommend.

After using Gorgias for a few years, we were very happy with moving over to RP, they have an amazing support staff. Not only is the price better suited but the amount of extra features that you get is amazing. Thank you so much for an amazing service.

As the Head of Customer Service & Experience, I've had the opportunity to evaluate and work with a number of customer support platforms over the years. I can honestly say that Richpanel has set a new standard for what a true software partnership should look like. From our very first conversations, it was clear this wasn't going to be a typical vendor relationship. They didn't start by showing us what their platform could do—they started by understanding our business. They took the time to learn our workflows, our operational challenges, and the vision we had for the future. Rather than trying to fit us into a predefined solution, they worked to build one around us. Over the past several months, we've brought Richpanel some incredibly complex workflows, ambitious ideas, and requests that went far beyond standard help desk functionality. Not once were we made to feel like we were asking for too much. Every conversation was met with curiosity, collaboration, and a genuine desire to find the best solution. Instead of saying, "That can't be done," their mindset has consistently been, "Let's figure out how to make it happen." That mentality is rare. They haven't simply implemented software—they've partnered with us to rethink and improve the way we operate. The customizations they've designed around our workflows are thoughtful, innovative, and incredibly well executed. It's evident that they care just as much about our success as we do. The platform itself is modern, intuitive, flexible, and continues to evolve at an impressive pace. But what truly sets Richpanel apart is the people behind the product. I'd especially like to recognize Deepan, Smriti, Ireena, and Nidhi, who have each been exceptional throughout this journey. Every interaction has been professional, collaborative, and solution-oriented. Their responsiveness, expertise, creativity, and unwavering commitment to helping us succeed have made this one of the best vendor experiences I've ever had. I'd also like to thank Amit for believing in this partnership from the very beginning. It's clear that the customer-first culture at Richpanel starts with leadership and is reflected throughout the entire organization. What has impressed me most is that the relationship didn't stop once the agreement was signed. If anything, their engagement, support, and investment in our success have only grown stronger. They actively seek feedback, welcome new ideas, and continuously look for ways to improve both their platform and our experience. That's incredibly refreshing in today's software landscape. Finding great software is one thing. Finding a company that genuinely listens, innovates alongside you, embraces your biggest challenges, and treats your business as if it were their own is something entirely different. Richpanel has exceeded every expectation I had. They haven't just earned a five-star review—they've earned my trust, my respect, and my wholehearted recommendation. Thank you to Amit, Deepan, Smriti, Ireena, Nidhi, and the entire Richpanel team. It's been an absolute pleasure working with all of you, and I'm genuinely excited for everything we'll continue to build together.

User friendly, saves time. Unmatched support. We have tried all other tools available and they do not come close to Richpanel.

RichPanel is our helpdesk. I hadn't heard of it until September when I stepped into a new role. Their team has been absolutely incredible to work with - quick responses when we need them for literally ANY reason at all! Most recently they assisted me in setting up web hooks for reporting purposes making my day to day SO much easier! The platform is very user friendly, a lot of AI Capabilities within the platform which allowed me to improve self service ratings from 25% to 74% with just a couple hours of focus! Highly recommend!

Amazing Platform! We moved over from Commslayer to Richpanel a few months ago and everything about their platform and support/onboarding team has been nothing short of amazing! The move over for our dozen+ agents was very smooth. The Richpanel team walked us through the exact migration process and we were able to transition over without anything major breaking. And for all misc. bits, their team was super responsive on Slack to help us out. They even setup all the key macros and automations that we had on Commslayer and trained our team leads and agents on the key tools/functionality. Great software and great team to work with. We spoke with basically every helpdesk before committing to a big migration like this, and Richpanel came out on top in many ways, and I'm glad we did it, because it's worked out very nicely for us. Highly recommend!

We’ve been using it primarily for customer service, and I have to say, the automation is SUPERB once it’s properly configured! The setup is incredibly user-friendly, with no technical expertise needed, and their support team is there to guide you every step of the way. From intuitive navigation to time-saving automations, it really empowers agents and managers to focus on what matters. Truly one of the best CRMs out there!

We've been using Richpanel for a while now, and it has significantly improved the way we manage customer support. The platform has made it so much easier to handle tickets efficiently, track conversations, and provide timely resolutions to our customers. What really stands out is the level of support Richpanel offers — their team is incredibly knowledgeable, responsive, and approachable. Any time we’ve had questions or needed help with setup or troubleshooting, they’ve been quick to assist. Overall, considering we haven't reached its full potential yet, Richpanel has helped streamline our support operations and improve the overall customer experience. Highly recommended for any business looking to scale their support team with the right tools!

We use Richpanel for both Paleovalley and Wild Pastures and it has been an absolute game changer for our customer support teams. The platform is intuitive, powerful, and has helped us consolidate support across multiple channels in one seamless dashboard. Our team has become more efficient, faster, and more organized thanks to Richpanel’s thoughtful design and automation features. What really stands out is the dedicated support from the Richpanel team. They are always responsive, open to feedback, and genuinely invested in our success. We’ve been able to scale with confidence, improve customer satisfaction, and reduce first response times dramatically. If you’re an eCommerce brand looking to elevate your customer experience, we highly recommend Richpanel. It is more than just a support tool, it is a partner in growth. The teams at Paleovalley & Wild Pastures

My onboarding experience was outstanding — I’ve never been so well supported during a transition like the one from Gorgias to Richpanel. Richpanel’s pricing makes more sense, and the tool is smoother and more practical to use. The AI features aren’t charged separately, which means our support team is saving a huge amount of time. A big thank you to Deepan, who guided us wonderfully through the onboarding process — always available to answer our questions and hop on calls to help with the setup. I 100% recommend it!

Richpanel has dramatically cut our CS workload.