Richpanel: Customer Service AI

June 27, 2022

Richpanel's features are far more extensive and really allowed us to streamline and automate many of our customer service processes. It is able to connect to Shopify directly through API, so you can update orders, process refunds etc directly from the platform which sealed the deal for us. Richpanel truly helped us take it to the next level of customer service.

June 20, 2022

I loved this app for customer service and post-selling issues. This app is nice! The custom service works very fine and got all my question solved in short time. I used to use gmail like my customer service option but when you have so many customers it gets difficult, with this app i could merge all 3 of my customer services options into one, link the order, see tracking number, etc. Big time saver for stores with lots of customers. <3

May 26, 2022

Great all-in-one app and super fast customer service! Richpanel is exactly what we were looking for.

May 18, 2022

This App is really the best CRM I've used. Simple to set up but great in all features... Salute to Mark, the technical support so far, very detailed.. and to Sonika who is always there to assist via WhatsApp. I will keep on referring this App to my other friends. I like the overall interface of this app. -Christian

May 15, 2022

This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues.

May 12, 2022

I love Richpanel! Waaaaaay better than what we were using before! Their support team is extremely charming, helpful and know their software well - I continually meet with them -- on occasion as needed -- to tweak & improve the inner workings of our setup. They're responsive, easy to get a meeting with anytime, and actually want to help us understand how to use their product more efficiently. We were able to set up a self-service chat box that has helped reduce the overall number of tickets we have, and the macros are super helpful as well. The analytics are help me better understand what's happening in the customer service area of our business. I could not recommend another customer service app more than Richpanel!

April 26, 2022

Amazing app! Still learning with the free plan, but will upgrade to a paid plan soon. The installation and integration is very straight forward, very easy to navigate. And the customer service is brilliant!!! always there to help, even helped me to customise the homepage according to my design. Thank you so much guys. Highly recommended

April 22, 2022

Richpanel is amazing. I am so grateful that I found them I was looking at SNOW teeth whitening to see what they use, because I figured they have done their due diligence, and found Richpanel. Trey in Sales was amazing. I ended up speaking with the amazing CEO Amit as well. Jerrick from their tech team has been unbelievably helpful in getting us set up each step of the way. Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more highly. - Matt

April 21, 2022

This is undoubtably one of the best online chat applications I've come across so far. Setup was incredibly quick, and customer support team, were available within seconds to answer my questions. I would highly recommend this app 10/10

April 13, 2022

I would highly recommend this tool. It's very well featured and developed and the team behind is awesome. it takes max a few hours or a day to get some support.

April 9, 2022

I have a super small business where it's just me and i love how this allows me to have all of the various channels connected to one app without having to pay an astronomical amount of money. The support team (who did not ask me to leave this btw) was super helpful and patient. They got on a zoom call and walked me through a process that was too technical for me to figure out. I inquired if they had an app, which they didn't at the time, but they allowed me to join the beta version of the app. I'm honestly just really pleased with the service all around.

April 27, 2022

Updated, I've tried it again as it was the nicest interface of all the CRMs that I've tried. The DNS setting were eventually sorted out but it wasn't particularly easy. I'm going to try it for a month or two to see if it justifies the cost. I really wanted to like this app. Lots of promise, looks great and has lots of potential. The support is excellent too. The big problem for me is that it is just too difficult to set up - even support couldn't solve our issues. For a premium priced app, it should be seamless - but it just isn't.

March 15, 2022

We have been using Richpanel for well over 1.5 years now and absolutely LOVE it! They are always making updates to improve the app, responding to inquiries timely, and overall just great customer service. This app is the true lifeline of our business and customer support. Highly recommend using Richpanel

March 15, 2022

I am disappointed I did not learn about this app sooner! It has made our customer service much more professional and efficient. I no longer have to manage several channels all at once. The setup was a bit challenging for me personally, but the customer service team took amazing care of me and made sure I was confident using this app! I can't thank them enough.

Feb. 10, 2022

We ran into some issues with tagging tickets but the team was responsive, insightful, and communicative. Thank you for being so patient and giving us some great tips for automation!

Feb. 10, 2022

Aplicación fantástica. Gracias a ella podemos dar un servicio a nuestros clientes de una forma ordenada y rápida. Buena experiencia de usuario. El servicio de atención al cliente es magnifico. Resolvieron todas nuestras dudas en pocos minutos.

Feb. 9, 2022

Absolutely great customer support app! I looked at a number of apps on Shopify for my customer support team and Rich Panel hands down is the best. The user interface is amazing, the integration with my Shopify backend is seemless, and the support team for Richpanel is extremely helpful, fast, and competant. In addition, I was able to speak with the founder and he is a super savvy, smart, considerate, and welcoming person who was a pleasure to speak with. If you are looking for a support app/customer service app, stop searching...you found it.

Jan. 27, 2022

+ Great app with a lot of functions! The support is the best, answering fast and are more than happy to arrange a call with you. A special cred to Amir that has helped us a lot with various problems. - If I must leave one "improvement" it would be the price. As a start up company its a big investment to get the functionality of self service - it would be great if the packages could be customized for each customer including only the most necessary required functions =)

Jan. 14, 2022

Their customer support tackles any problem quickly with resolve. Richpanel hosting zoomphone, chat and email support is fantastic!

Dec. 10, 2021

We have tested many chat and CRM systems. Just as Shopify is the most intuitive shop system, Richpanel is the clearest and most intuitive chat and CRM system. Multiple requests can be merged, you always have the absolute overview. A small suggestion for improvement: Perhaps it should be possible to use certain services a little more cheaply. WhatsApp, for example, should actually be standard. Last: The support is great too! Competent guys with timely solutions. Thank you :-)