Richpanel: AI Customer Support

I love Richpanel! Waaaaaay better than what we were using before! Their support team is extremely charming, helpful and know their software well - I continually meet with them -- on occasion as needed -- to tweak & improve the inner workings of our setup. They're responsive, easy to get a meeting with anytime, and actually want to help us understand how to use their product more efficiently. We were able to set up a self-service chat box that has helped reduce the overall number of tickets we have, and the macros are super helpful as well. The analytics are help me better understand what's happening in the customer service area of our business. I could not recommend another customer service app more than Richpanel!

Amazing app! Still learning with the free plan, but will upgrade to a paid plan soon. The installation and integration is very straight forward, very easy to navigate. And the customer service is brilliant!!! always there to help, even helped me to customise the homepage according to my design. Thank you so much guys. Highly recommended

Richpanel is amazing. I am so grateful that I found them I was looking at SNOW teeth whitening to see what they use, because I figured they have done their due diligence, and found Richpanel. Trey in Sales was amazing. I ended up speaking with the amazing CEO Amit as well. Jerrick from their tech team has been unbelievably helpful in getting us set up each step of the way. Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more highly. - Matt

I have a super small business where it's just me and i love how this allows me to have all of the various channels connected to one app without having to pay an astronomical amount of money. The support team (who did not ask me to leave this btw) was super helpful and patient. They got on a zoom call and walked me through a process that was too technical for me to figure out. I inquired if they had an app, which they didn't at the time, but they allowed me to join the beta version of the app. I'm honestly just really pleased with the service all around.

We have been using Richpanel for well over 1.5 years now and absolutely LOVE it! They are always making updates to improve the app, responding to inquiries timely, and overall just great customer service. This app is the true lifeline of our business and customer support. Highly recommend using Richpanel

I am disappointed I did not learn about this app sooner! It has made our customer service much more professional and efficient. I no longer have to manage several channels all at once. The setup was a bit challenging for me personally, but the customer service team took amazing care of me and made sure I was confident using this app! I can't thank them enough.

We ran into some issues with tagging tickets but the team was responsive, insightful, and communicative. Thank you for being so patient and giving us some great tips for automation!

Really awesome service. Our email volume has really grown in the past year or so and I have no idea how we'd keep up without Richpanel. Every time I've had an issue they've been really responsive and today they were even willing to jump on a zoom call with me to walk me through the process of setting up rules for an auto-responder. My whole issue (from me first contacting them to me now leaving this review) only took like 20 minutes to resolve. You honestly can't ask for much better service than that!

I'm just updating on my previous review of RichPanel. I just want to say if you're looking for a CRM that integrates with your CMS, stop here! Richpanel officially has a mobile app and they're alway upgrading and implementing new features. Their customer support is super quick and they follow up with you!!! I absolutely cannot say enough good things about RichPanel. You're going to want to get on now and be a legacy member because they are a breathe of fresh air.

Amazing support team and onboarding call. And amazing software. We were able to get everything setup on our site within a couple days with their team being available very quickly at taking the time to go through every step of the process. Excellent customer service.

The app is solid but the support team really makes it for me! It does what it needs to but the support always helps so quick and accurate when I need them

Richpanel is exactly was I was looking for when it comes to CRM. Support has been excellent. I had an issue, and Amarjeet set up a Zoom call to work through it. The app seems very well built and thought out.

We wanted an app for our customers to use when on our website to get in touch with us quick and easy. To instal was pretty easy and to customise it for our/customer needs we had the great support from the Richpanel team already contacting us as soon as we installed, which was great! They explained in details all the features with us, we run tests, and their guidance was priceless. We wanted to remove all the task bots questions that were initially automated when a customer wanted to connect with us and the team were very helpful and responsive and helped remove all of that. Also loved that the display chat appearance we could use our own brand colours and our own photos. We just installed the app 2 weeks ago, so far we are very happy with the Free Monthly Plan that we are using. Our website: https://amiramour.eu/

Good app, help to save lot of time (respond to facebook and email in the same page) the support is wonderful !

The intuitive scenarios and integrated LiveChat widget make for a seamless experience for our customers. It does not work super well in combination with Zendesk, as it is designed as a standalone CRM. The support staff seems a bit under-trained, as they consistently seem to need to go "ask the team" for questions I have asked them. Still, the app itself is powerful and unique.

Richpanel has been instrumental in simplifying our customer service experience for our employees and our customers. The self service tool has reduced our unnecessary phone calls by about 65% since the start of our integration, and has empowered our customers to find and edit their orders and information without having to call us or email us. With a CS team of only 3 people, this CRM has created a much simpler and more efficient experience on the front and back end of our operations. Love Richpanel!

Update: Jag har nu fått fantastisk service och hjälp när det gäller att lösa Instagramkopplingen. De spenderade all tid och attention som behövdes. Mycket nöjd! Jag använder den här appen för att samla all min kommunikation med kunder, i alla kanaler, på ett ställe. Den var lite snårig att förstå i början, men den funkar bra. Tyvärr har den inte koppling med Instagram (meddelanden och kommentarer), så den fyller inte helt syftet att ha allt på ett ställe. En annan sak jag saknar är att det inte finns någon mobilapp. Jag kan svara på meddelanden via mailen, men inte se någon historik eller så. Det gör att jag är bunden vid att arbeta med min dator, när jag gärna hade sett att jag kan jobba helt mobilt. Men på det stora hela funkar den som förväntat. Servicen från Richpanel är väldigt bra och snabb!

The responsiveness and general customer service of the entire team is always outstanding! I would highly recommend their services to anyone needing a competent CRM team.

Top-notch app that's easy to set up and use! Excellent customer service that gave us detailed explanations, directed us to the whole setup process, and answered all of our questions!

Excellent customer service!!! A pleasure to work with. Answered all my questions and walked me through things