Richpanel: AI Customer Support

We have tested many chat and CRM systems. Just as Shopify is the most intuitive shop system, Richpanel is the clearest and most intuitive chat and CRM system. Multiple requests can be merged, you always have the absolute overview. A small suggestion for improvement: Perhaps it should be possible to use certain services a little more cheaply. WhatsApp, for example, should actually be standard. Last: The support is great too! Competent guys with timely solutions. Thank you :-)

Really awesome service. Our email volume has really grown in the past year or so and I have no idea how we'd keep up without Richpanel. Every time I've had an issue they've been really responsive and today they were even willing to jump on a zoom call with me to walk me through the process of setting up rules for an auto-responder. My whole issue (from me first contacting them to me now leaving this review) only took like 20 minutes to resolve. You honestly can't ask for much better service than that!

I'm just updating on my previous review of RichPanel. I just want to say if you're looking for a CRM that integrates with your CMS, stop here! Richpanel officially has a mobile app and they're alway upgrading and implementing new features. Their customer support is super quick and they follow up with you!!! I absolutely cannot say enough good things about RichPanel. You're going to want to get on now and be a legacy member because they are a breathe of fresh air.

Amazing support team and onboarding call. And amazing software. We were able to get everything setup on our site within a couple days with their team being available very quickly at taking the time to go through every step of the process. Excellent customer service.

The app is solid but the support team really makes it for me! It does what it needs to but the support always helps so quick and accurate when I need them

Richpanel is exactly was I was looking for when it comes to CRM. Support has been excellent. I had an issue, and Amarjeet set up a Zoom call to work through it. The app seems very well built and thought out.

We wanted an app for our customers to use when on our website to get in touch with us quick and easy. To instal was pretty easy and to customise it for our/customer needs we had the great support from the Richpanel team already contacting us as soon as we installed, which was great! They explained in details all the features with us, we run tests, and their guidance was priceless. We wanted to remove all the task bots questions that were initially automated when a customer wanted to connect with us and the team were very helpful and responsive and helped remove all of that. Also loved that the display chat appearance we could use our own brand colours and our own photos. We just installed the app 2 weeks ago, so far we are very happy with the Free Monthly Plan that we are using. Our website: https://amiramour.eu/

Good app, help to save lot of time (respond to facebook and email in the same page) the support is wonderful !

The intuitive scenarios and integrated LiveChat widget make for a seamless experience for our customers. It does not work super well in combination with Zendesk, as it is designed as a standalone CRM. The support staff seems a bit under-trained, as they consistently seem to need to go "ask the team" for questions I have asked them. Still, the app itself is powerful and unique.

Richpanel has been instrumental in simplifying our customer service experience for our employees and our customers. The self service tool has reduced our unnecessary phone calls by about 65% since the start of our integration, and has empowered our customers to find and edit their orders and information without having to call us or email us. With a CS team of only 3 people, this CRM has created a much simpler and more efficient experience on the front and back end of our operations. Love Richpanel!

This app is a MUST HAVE for every business. It helps me and my team stay organized and saves a ton of time. I love how I have all of my customers order information instantly available to me. Truly a game changed for customer support organization! (And the support team is super fast and helpful)

Update: Jag har nu fått fantastisk service och hjälp när det gäller att lösa Instagramkopplingen. De spenderade all tid och attention som behövdes. Mycket nöjd! Jag använder den här appen för att samla all min kommunikation med kunder, i alla kanaler, på ett ställe. Den var lite snårig att förstå i början, men den funkar bra. Tyvärr har den inte koppling med Instagram (meddelanden och kommentarer), så den fyller inte helt syftet att ha allt på ett ställe. En annan sak jag saknar är att det inte finns någon mobilapp. Jag kan svara på meddelanden via mailen, men inte se någon historik eller så. Det gör att jag är bunden vid att arbeta med min dator, när jag gärna hade sett att jag kan jobba helt mobilt. Men på det stora hela funkar den som förväntat. Servicen från Richpanel är väldigt bra och snabb!

The responsiveness and general customer service of the entire team is always outstanding! I would highly recommend their services to anyone needing a competent CRM team.

Top-notch app that's easy to set up and use! Excellent customer service that gave us detailed explanations, directed us to the whole setup process, and answered all of our questions!

Excellent customer service!!! A pleasure to work with. Answered all my questions and walked me through things

We previously used both Gorgias (18 months) and Zendesk (3 months) and RP blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to RP because of the better system but also because of the self-service option. You can end your search for the right CS platform here.

Switched from another app and our team immediately picked up where they left off. The Richapanel team is very responsive and works with us to improve on a weekly basis.

We needed solutions for our support team and switched to Rich Panel, and I'm so glad we did. The app is very user-friendly, and the features are outstanding. The self-service portal works great - customers can resolve many issues through the portal, reducing the number of queries. The Rich Panel team is excellent to work with; they made the entire process easy and walked us through each step.

Great app. I will recommend this application to everyone who needs 100% professional customer service.

It's been a blast working with the Richpanel team from start to finish. Although we are still in our early stages after implementation, our team has appreciated the thoroughness of the Richpanel team to mediate concerns, answer questions, and provide a variety of solutions based on their expertise. They thrive on feedback in order to create a help desk platform that meets the needs of all teams and for that, it's been a great experience so far working with them.