Customify ‑ Custom Product App
Easy to use app to allow customers to make custom...
Rating
4.2
feedback
104
chart
#1,659
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
2%
-
Less than a month
35%
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Less than a year
48%
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More than a year
15%
Reviews Summary
Customify is a Shopify app that has received mixed reviews from users. Positive aspects highlighted in the reviews include excellent customer service, quick and helpful support, and the app's ability to meet customization needs effectively. Users appreciated the responsiveness of the Customify team, especially Hasan, who was praised for being helpful and accommodating. The app was described as useful, flexible, and capable of delivering on customization requirements. However, some negative themes emerged, such as confusion around pricing options, issues with subscription plans, and challenges with the app's interface and setup process. Some users reported difficulties with customer support, including delays in responses and language barriers. Additionally, there were complaints about limitations in file upload sizes and the complexity of the app's functionality.
Highlights
Review RSS Feed
All reviews
Nov. 20, 2025
We thought that Customify was a good product but due to our design needs, it may be easier to work directly with customers to get something they are happy with. So we changed from the paid to free plan as we weren't using it. I believe that the hallmark of a good company is what they do when there is an issue. In this case, we were charged for a month's subscription after we had downgraded the plan. Customify were onto this immediately after I raised it and refunded us within a couple of days. Absolutely 5 star service - no questions asked. I was so happy and would use them again.
Thank you so much for this wonderful review. We truly appreciate your kind words. We’re glad we were able to resolve the billing issue quickly for you - that’s the level of service we always aim for. We’re happy to have you with us on the free plan, and we’re always here if you need anything. Thank you again for trusting us!
Oct. 13, 2025
This app States that it has pricing options and Bulk order, what it fails to tell you is that those options are to integrate with another app that has those options. hasan was happy to refund our subscription and very helpful to resolve our issue.
Oct. 7, 2025
The Customify team is truly helpful, working tirelessly to understand you and your needs and offer solutions. This is more important than the service itself; while the app can be a bit challenging to understand, you quickly become familiar with it, and Hasan is always available to support and guide you.
Oct. 1, 2025
Hasan and the Customify team have been very responsive to our needs. We have been in the print-on-demand business for 14+ years and this app has been the best one for the price that we have used on Shopify. Nice work, Customify!
We really appreciate your kind words! It means a lot to us to hear this from someone with 14+ years in print-on-demand. Thrilled that Customify has been the best fit for your Shopify store. We’ll keep giving our best for you!
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