Customily Product Personalizer
Customily Product Customizer - Smart Shopify Personalizer
Rating
4.6
feedback
200
chart
#9,718
All reviews
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May 8, 2025
I had a great experience getting my customizable bracelet product set up with the help of Jhofre Marquez. He walked me through every step of the process — to creating a design that allows my customers to choose from meaningful pre-set quotes or add their own personal message. I really appreciated how he helped configure separate options for silver and gold bracelets, each with their own unique quotes, and how smoothly the personalization features now display on my product page. The attention to detail — like importing the correct ShineOn template for perfect sizing and setting up conditions for variant-specific customization — made a big difference. He also identified and is actively working on improvements for multi-line text input and font adjustments to enhance the customer preview experience. I feel confident moving forward and so excited to offer this personalized product to my audience. Highly recommend their support and services! — Kim Donnelly
Dec. 26, 2024
Although I have my entire site fot in with this app and it's too much to go back now and change it..they charge you for the service..THEN CHARGE YOU AGAIN WHEN THE CUSTOMER USES IT..$1 FOR EVERY SINGLE TRANSACTION PLUS 50/MONTH...WHICH IS OUTRIGHT REDICULOUS..do not use this service without realizing how much they are taking..absolutely insane..the software is very limited in usability to be charging that much
Dec. 20, 2024
This app is not that good: 1. this app is my second time using it. I looked at it as having a 9 day trial left, but it turned out to be a straight up charge. Not a good way to unsubscribe and get charged. 2. it's not cost effective and the clips in the library are old. Requires you to buy or design clips from somewhere else. 3. the clips in the library in the app cannot be deleted, and after I accidentally deleted them, they can only manually add them one by one. It can't be reset either. I appreciate the efforts of their staff. But it seems like their company is powerless on this issue. 4. even though I paid for it and have only been using it for a couple of days, I can't use it at all due to deletion of libraries. Which means I'm not actually using it at all. I paid the full fee. I had a problem and they couldn't fix it immediately. Doesn't matter Goodbye ...... never again!
Dec. 19, 2024
Our customers frequently expressed interest in seeing personalized versions of our products, but we struggled to meet that demand in the past. After consulting with members of a Facebook group, we were introduced to Customily, and it has been a game-changer for our business. With their support and a partner they recommended, we successfully implemented a robust personalization solution. Since integrating Customily, we've observed a significant increase in conversion rates, and customer feedback has been overwhelmingly positive—many appreciate the ability to visualize their customized product directly on our website. We highly recommend this app for businesses looking to enhance their personalization capabilities.
Thank you so much for sharing your experience! 🤩 We're happy to know that Customily has helped transform your business and that your customers are enjoying the personalized shopping experience. Hearing about the increase in conversions and positive feedback truly motivates us to keep delivering value. Thank you for your recommendation. Your success story inspires other businesses to explore personalization! 💜
Dec. 17, 2024
We started our business just over a year ago and could not be happier with the Customily app and the support team. Communications on current features and new functionality becoming available are first class. They are the best and our business has grown far beyond our original expectations. It is unusual to find a solid platform and with such a great support team - these guys are the real deal. We could not be happier and look forward to a long term partnership.
Thank you so much for your incredible feedback! ✨ We're thrilled to hear how Customily has contributed to your business growth. Our team works hard to provide the best support and constantly improve the app, so it's rewarding to know it's making a difference. We’re excited to continue this journey with you and support your business for years to come. Thank you for trusting us as your partner! 💜
Dec. 16, 2024
Cette application est parfaite pour une personnalisation poussée de produits. De plus le service client qui est vraiment efficace et réactif. Je recommande fortement !
Merci beaucoup pour votre avis positif ! 😊 Nous sommes ravis que notre application réponde parfaitement à vos besoins en matière de personnalisation de produits. Un grand merci également pour vos mots sur notre service client, nous faisons toujours de notre mieux pour vous accompagner efficacement. 🚀 N’hésitez pas à nous contacter si vous avez d’autres questions ou besoins. À très bientôt !
Dec. 14, 2024
Jhofre Marquez was wonderful at helping us onboard. And he's been setting up weekly meetings to ensure Customly is fit for us. He's an incredibly diligent worker.
Thank you for your kind words! 🥰 We're thrilled to hear about your positive experience with Jhofre. He is indeed a dedicated and diligent team member, and we're glad he's been able to support you throughout the onboarding process. If you ever need further assistance, don't hesitate to reach out!
Dec. 12, 2024
Very useful efficient support good service solutions accurately thanks a lot!!!!
Dec. 5, 2024
Thanks for your review! If you need assistance don't hesitate to reach us, we're here to help! 💜
Nov. 29, 2024
It a good app, after the learning curve
Thank you for your feedback! We're glad you're enjoying the app. We’re always working to make the experience even more intuitive, and we’re here to help if you have any questions during the learning process! 💜
Nov. 26, 2024
Thanks for your review! If you need assistance don't hesitate to reach us, we're here to help! 💜
Nov. 26, 2024
It is very confusing to set up and there are a lot of details to understand. I wish there was someone to better guide me in the setting up process. However, they do have fast customers service that has helped fix my issues once I did set up my account.
Nov. 25, 2024
Great Customer Service. I asked if a product could be added and the same day it was added. Great work :)
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service. Adding the product quickly was our pleasure—your feedback helps us grow and improve! 💜
Nov. 12, 2024
Lovely support, always ready to help! Obviously, if you want to take designs, product bases etc. to a 'next level' experience, there is a learning curve. But many YouTube videos are available, and also a help-section in the app. Recently, new 'onboarding-sessions' were added also. And because the possibilities are so enormous within the app, and sometimes a bit overwhelming, I'm glad the team is there to assist and guide. Overall, very happy!
Thank you so much for your thoughtful review! 💜 We're happy to know that you've had a positive experience with our support team. We understand that our app's vast features can feel overwhelming at first, so we’ve focused on creating resources like YouTube tutorials, a help section, and our new onboarding sessions to make the learning curve smoother. It's wonderful to know these resources are helpful, and our team is always here to assist you every step of the way. Thank you for choosing us to elevate your designs and products! 🤗
Nov. 12, 2024
Very nice app and support! :)
Thank you so much for your review! 😊 We're happy that you're enjoying the app and that our support team could help. If you ever need assistance, we're here for you!
Nov. 8, 2024
Customily Product Personalizer has been a game-changer for my business! I recently had a meeting with Josema from the support team, and his assistance was exceptional. He took the time to understand my specific needs and tailored the support to ensure everything worked smoothly. Every question was answered in detail, and he went above and beyond to set me up for success. This level of support is rare, and I highly recommend Customily for anyone looking to provide a personalized experience to their customers!
Thank you so much for your amazing feedback! 🤗 We're happy to know that Customily has made such a positive impact on your business. It's also wonderful that Josema was able to provide the tailored support you needed and that he went the extra mile to ensure everything ran smoothly. We pride ourselves on delivering personalized, attentive service, and it's always rewarding to know it makes a difference. Thanks again for recommending us—we’re here whenever you need us! 💜
April 2, 2025
I'm really impressed with how responsive they are. They listen to suggestions and make them a reality. The support is responsive and very helpful. I have nothing but good things to say about Customily!
Thank you for your review! 😊 We're so glad to read you're enjoying the app and finding our support helpful. If you ever have questions or need assistance, we're here to help!
Oct. 29, 2024
The app offers many features, which is a strength. However, compared to other apps, it takes much more time due to some repetitive steps. There is also some difficulty in reaching support, and responses to questions take quite a long time. In fact, almost the only person assisting us has been Truong Quynh.
Thank you for sharing your feedback with us 🤗 We’re pleased to hear you appreciate the variety of features our app offers. We understand that efficiency is important, and we're actively working on streamlining workflows to reduce repetitive steps. Regarding support, we're sorry to hear about the delays and will review this to improve response times. We're also grateful to Truong Quynh for being there for you, and we'll ensure the whole team is aligned to provide faster, more accessible support. Remember you can reach us by email and there's also a Live Chat in the App during business hours where you can talk directly with our experts. Thank you again for helping us improve! 💜
Oct. 28, 2024
Henri was great. He was very helpful Request #46430: How would you rate the support you received? My dissatisfaction was not with him. I wanted to make that clear I love the App Wish I could communicate by phone for support when needed..
Thank you so much for your kind words and we're happy to read Henri was helpful 💜 We understand the value of phone support and are always exploring ways to enhance our service 😊 In the meantime, we're here to help via our current channels: Live Chat during business hours in the App, and e-mail support. You can also ask for a zoom call if you need extra training! We're committed to making sure you have a great experience with the app. Thank you again for your feedback and support!