Customily Product Personalizer
Customily Product Customizer - Best Shopify Personalizer
Rating
4.6
feedback
220
chart
#1,620
All reviews
Rating Breakdown
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Nov. 12, 2024
Lovely support, always ready to help! Obviously, if you want to take designs, product bases etc. to a 'next level' experience, there is a learning curve. But many YouTube videos are available, and also a help-section in the app. Recently, new 'onboarding-sessions' were added also. And because the possibilities are so enormous within the app, and sometimes a bit overwhelming, I'm glad the team is there to assist and guide. Overall, very happy!
Thank you so much for your thoughtful review! 💜 We're happy to know that you've had a positive experience with our support team. We understand that our app's vast features can feel overwhelming at first, so we’ve focused on creating resources like YouTube tutorials, a help section, and our new onboarding sessions to make the learning curve smoother. It's wonderful to know these resources are helpful, and our team is always here to assist you every step of the way. Thank you for choosing us to elevate your designs and products! 🤗
Nov. 12, 2024
Very nice app and support! :)
Thank you so much for your review! 😊 We're happy that you're enjoying the app and that our support team could help. If you ever need assistance, we're here for you!
Nov. 8, 2024
Customily Product Personalizer has been a game-changer for my business! I recently had a meeting with Josema from the support team, and his assistance was exceptional. He took the time to understand my specific needs and tailored the support to ensure everything worked smoothly. Every question was answered in detail, and he went above and beyond to set me up for success. This level of support is rare, and I highly recommend Customily for anyone looking to provide a personalized experience to their customers!
Thank you so much for your amazing feedback! 🤗 We're happy to know that Customily has made such a positive impact on your business. It's also wonderful that Josema was able to provide the tailored support you needed and that he went the extra mile to ensure everything ran smoothly. We pride ourselves on delivering personalized, attentive service, and it's always rewarding to know it makes a difference. Thanks again for recommending us—we’re here whenever you need us! 💜
Nov. 6, 2024
Great app, great support :)
Thank you for your review! 😊 We're so glad to read you're enjoying the app and finding our support helpful. If you ever have questions or need assistance, we're here to help!
Oct. 29, 2024
The app offers many features, which is a strength. However, compared to other apps, it takes much more time due to some repetitive steps. There is also some difficulty in reaching support, and responses to questions take quite a long time. In fact, almost the only person assisting us has been Truong Quynh.
Thank you for sharing your feedback with us 🤗 We’re pleased to hear you appreciate the variety of features our app offers. We understand that efficiency is important, and we're actively working on streamlining workflows to reduce repetitive steps. Regarding support, we're sorry to hear about the delays and will review this to improve response times. We're also grateful to Truong Quynh for being there for you, and we'll ensure the whole team is aligned to provide faster, more accessible support. Remember you can reach us by email and there's also a Live Chat in the App during business hours where you can talk directly with our experts. Thank you again for helping us improve! 💜
Oct. 28, 2024
Henri was great. He was very helpful Request #46430: How would you rate the support you received? My dissatisfaction was not with him. I wanted to make that clear I love the App Wish I could communicate by phone for support when needed..
Thank you so much for your kind words and we're happy to read Henri was helpful 💜 We understand the value of phone support and are always exploring ways to enhance our service 😊 In the meantime, we're here to help via our current channels: Live Chat during business hours in the App, and e-mail support. You can also ask for a zoom call if you need extra training! We're committed to making sure you have a great experience with the app. Thank you again for your feedback and support!
Oct. 25, 2024
Great program to personalize your POD products. They even have premade designs that are easy to make your own, too! Some of the aspects take a little learning, but they provide tons of tutorials and videos on you tube to help you find your way. It's so worth it to learn because the finished products are amazing and customers love the attention to detail.
Thank you so much for your wonderful feedback! 😊 We're glad you're enjoying our personalization features and premade designs. We understand that there can be a bit of a learning curve, and it’s great to know our YouTube tutorials have been helpful. We keep working hard to make Customily the best possible! Our team is also always available for assistance, so if you ever need anything, we’re here to help. Happy customizing! ✨
Oct. 22, 2024
The support team member, Julieta, gave quick response to me and arrange the setup at their end so that I can use my Customily account in two Shopify stores in short time.
Thank you for sharing your experience! We're so glad Julieta could provide quick support and help set up your Customily account across both Shopify stores. We're committed to making the process as seamless as possible. Don't hesitate to reach out if you need any more assistance! 💜
Nov. 5, 2024
Super profesional!!
Thank you so much! Your review means a lot to us! 💜 If you need help with anything don't hesitate to contact us again!
Oct. 19, 2024
Great software and amazing support from Jhofre! There is definitely a learning curve with the app and it's easy to get to 90% but that last 10% is challenging the first time around. Jhofre shared screens and took my concept and made it reality - and showed me how to do it. I'm independent now but know that I have both the software and the support to get to selling some customized products!
Thank you so much for your review! 🤩 We're happy to know that you had a great experience with both the software and Jhofre's support. We understand that there can be a learning curve, and it's awesome to know Jhofre was able to help you and even empower you to handle things on your own. We're here whenever you need us, and we can't wait to see your customized products in action! Happy selling!
Oct. 17, 2024
Sooo much better & more user friendly than other apps I tried. Helpful support too!
Thank you so much for your kind words! We're happy that you find our app user-friendly and that our support team has been helpful. We're always here to assist and make your experience even better. If you ever need anything else, don't hesitate to reach out! 🤗
Oct. 16, 2024
If you want to cancel the free trial they dont even allow it, you need to contact them so that they add the "billing section" to your account. Its a whole mess, shopify shouldnt allow this. Dont install
You can absolutely uninstall the app at any time, there is no need to contact us to cancel! Simply uninstalling the app from your Shopify store will automatically stop any future billing. The billing section part is for stores that are from other platforms, not Shopify, so maybe there was a misunderstanding there. If you have any other concerns or questions, feel free to reach out, and we’d be happy to help!
Oct. 11, 2024
The learning curve was/is steep, but once you get that down, It's very flexible with what it can do. I've gone through several web meetings with Jose and I wanted to do something that hadn't been done. Jose sorted it out, figured out the steps needed to make it work and It works perfectly. Augusto has also been incredible, developing methods to get the final product figured out. They are very good to work with and I highly recommend. It will constantly evolve, but this site is driven by customily, and its working perfectly. https://racepacedesigns.com/
Thank you so much for your thoughtful review! 🤗 We're thrilled to read that you've had a great experience with both Jose and Augusto. Our team always strives to go above and beyond to ensure that everything works perfectly for your specific needs, and it's great to know that we've been able to do that for you. We truly appreciate your recommendation and look forward to continuing to evolve with you as your business grows. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing Customily!
Oct. 9, 2024
Really good customer support that fixes almost any issue within a good time. Also a great community where suggestions from customers (us) is taken seriously and being evaluated ...and if possible implemented in the tool. Also a great tool to work with
Thank you so much for your review! 😊 We're happy to know that you've had a positive experience with our customer support and that you find value in our community. We take every suggestion seriously, and it's great to read you appreciate that. We're constantly working to improve the tool, and your feedback plays a huge part in that. If you need anything else, we're here to help!
Oct. 7, 2024
La aplicación es muy buena! Me encantan todas las personalizaciones que se pueden hacer. Recibí excelente soporte con Jhofre Marquez. Me ayudaron a crear mis productos y la comunicación fue excelente. Muy satisfecha.
Hola! Muchas gracias por tu reseña! 🤩 Nos alegra saber que disfrutas de las herramientas que ofrece nuestra app y que tu experiencia con Jhofre fue tan positiva! Trabajamos día a día para ofrecer un servicio de calidad y estamos aquí para ayudarte en lo que necesites. Gracias por confiar en Customily!
Oct. 2, 2024
Working with Jhofre Marquez has made my experience with Customily genuinely great. I highly recommend Customily for your personalization needs. It's a great company with exceptional customer service.
Thank you so much for your kind words! 💜 We're happy to read that Jhofre made your experience with Customily exceptional. We truly appreciate your recommendation and are committed to continuing to provide outstanding service for all your personalization needs!
Sept. 25, 2024
Customily is a great app for Shopify to be up to date with the market trends for customization products. The app has a lot of features, which will require time to learn, but very rapidly it's obvious, how much potential and opportunities it provides for the shop owners and designers. The support team is really amazing, for most of the questions there are already tutorials and solutions within the app, but the team is very patient in steering their users in the right direction or explain it extra if needed. Direct integration with many POD providers is a big plus. Thank you guys!
Thank you so much for your kind words! 😍 We're happy to read that you're finding value in Customily and its features. We understand that there's a learning curve, but it's great to know you recognize the potential it offers. We're especially happy that our support team has been helpful and that our integration with POD providers is making a positive impact. Your feedback means a lot to us, and we're always here to help if you need anything further. Thanks again for choosing Customily! 💜
Sept. 19, 2024
Hands down the best app we've found for product customization! We are a manufacture. Customily's set of tools gave us the ability to personalize our products on ALL major platforms allowing our customers to easily get the orders customized and to their shops or homes quickly. Support: AMAZING. Price: AMAZING
Thank you so much for your amazing review! 😍 We're thrilled to hear that Customily has been a game-changer for your product customization and that our tools have helped streamline the process across all platforms. We truly appreciate your feedback and look forward to continuing to support your business!
Sept. 18, 2024
This app is quite difficult with many features. But thanks to the development team and the support team, they have supported me a lot to improve my product. My questions are mostly answered quickly. However, sometimes I cannot contact the support team via Chatlive even though it is during business hours. But no problem, the support team is still very friendly and enthusiastic. Thank you to the whole team, hope the team will continue to develop stronger and have more diverse features for sellers.
Thank you for your honest feedback! We're glad to hear that our support team has been helpful and responsive in improving your product experience. We apologize for any inconvenience with the Live Chat availability during business hours, and we appreciate your understanding. Your suggestions for more diverse features are valuable, and we're always working to enhance our platform. Thank you for your support, and we look forward to continuing to grow with you!!