Customily Product Personalizer
Customily Product Customizer - Best Shopify Personalizer
Rating
4.6
feedback
220
chart
#1,620
All reviews
Rating Breakdown
Review RSS Feed
Sept. 17, 2024
Thank you so much for your support! We really appreciate it 😊
Sept. 17, 2024
Your technicians were very patient and professional, and they made the product page of my custom jewelry appear perfectly. Thank you.
Thank you so much for your review! 💜 We're thrilled to hear that our technicians were able to assist you and that you're happy with how your product page turned out. If you ever need further assistance, don't hesitate to reach out. We're always here to help!
Sept. 15, 2024
i coldnt publish a new product . it is just not working!!
Hello! We tried to contact you to offer assistance but it's impossible to reach you. Your website is not working either. First of all, we're really sorry if you had a bad experience with our app. Our goal is always to be a helpful tool for merchants who want to sell personalized products, not the other way around. Having said that, we noticed that you only tried Customily for 41 minutes and didn't attempt to use any of our available support channels when you faced an issue. We'd like to invite you to try it again, for a longer period of time, so you can truly understand what Customily can do and how you can benefit from it. We can give you all the training that you need in order to get your products published successfully. We hope to see you back soon!
Sept. 11, 2024
Setting up customization options is straightforward, even if you’re not tech-savvy. The app integrates beautifully with my existing products, making the entire process smooth.
Sept. 11, 2024
While I wanted to love this app because it is a bit easier than Teeinblue and has similar features, the fact that you still need to hire a Fiverr to help you is still frustrating. It's not simple to use and I am beyound frustrated. Especially when trying to save designs. This should be a BASIC feature. Unfortunately, there is no way to save designs. Even when you do save it, your image and text just disappears, so that if you want to reuse the design on another POD item, you have to redesign the entire thing all over again. Picture doing the same design repeatedly just to place it on 50 different items. It's incredibly frustrating and time consuming. While support was willing to send help docs, it doesn't change the fact that this basic feature doesn't work correctly. The app is also very misleading. They boast that you can use the background remover and cartoonizer features. What they fail to mention, is that you will need to spend hundreds, maybe thousands of dollars more to connect to third party apps to use these features. So these features DON'T actually come with the app as they've listed. Do yourself a favor and look elsewhere for another product personalizer.
Sept. 4, 2024
Very nice app to use for customize, but i wish it was allowing customer to upload their pictures instead of cartoon , but i am happy with the app, it is easy to use, design and custom. I had to cancel my subscription because i ca not afford the price is too high.
Aug. 21, 2024
I have a very unique product that I offer and Jose from the customily team was able to help me and spend tons of time making sure that my product was set up exactly the way I envisioned it. He made videos to help walk me through updating the features in the future and was SO helpful in making sure my products were exactly what I needed. The customer support team is so helpful!
Thank you so much for your kind words! 😍 We're thrilled to hear that José and the rest of our customer support team could assist you in bringing your unique product vision to life. It's great to know that the videos and guidance provided were helpful. We're always here to support you and ensure everything is just right. Thanks again for choosing us!
Aug. 21, 2024
Bonjour je me suis fait facturer involontairement une somme de 45€ alors que j’avais rien demander j’attends un remboursement
Hello! We understand that you didn't want to use our app and issued a refund immediately. We've been trying to reach you to let you know during the past weeks, but we got no response. We hope you can consider updating or removing your review since the issue has been resolved. Also, we'll be more than happy to assist you if you ever want to try our app. We hope to hear back from you soon!
Aug. 16, 2024
Once you learn how to use this program it's not that difficult and you'll be happy that you took the time to figure out how to use it. There is a learning curve but I have had nothing but great interaction with their representatives. My questions have all been answered quickly and with patience I sometimes didn't deserve with the silly questions I might be asking. If you want to customize products, this is the way to go. Once you set it up, you're done. Give it a try. I don't think you'll regret it.
Thank you so much for your review! 💜 We're happy to know that you had a positive experience with our app and our support team. Your kind words motivate us to keep delivering excellent service. We're delighted that you're enjoying the customization options, and we hope the app continues to meet your needs. Thanks again for recommending us!
July 29, 2024
O aplicativo é muito bom! Te dá muitas alternativas de edições e facilitou muito os pedidos em minha loja. O time de suporte também sempre disposto a ajudar. Recomendo.
Obrigado pelo seu feedback positivo! Ficamos muito felizes em saber que o nosso aplicativo está atendendo às suas necessidades e facilitando os pedidos em sua loja. Nossa equipe de suporte está sempre aqui para ajudar, e é ótimo saber que você teve uma boa experiência com eles. Agradecemos pela recomendação e esperamos continuar a oferecer um excelente serviço!
July 28, 2024
Keine gute Nutzererfahrung. Dann besser bei Teeinblue bleiben...
Hello, we tried to reach you several times but we had no response. First of all, we're sorry to read that your experience wasn't as expected. We noticed that you only used our app for a couple of hours, which is a really short time to fully understand Customily's potential. We're confident that if you give us a little more time, you could change your mind about us and what you can achieve with our app! If you ever want to try again, we'll be more than happy to assist you. We strive to improve and provide the best user experience possible for our users, and you won't be an exception! We hope to see you back soon!
July 18, 2024
The app offer great customizations and has helped our store grow really fast.
July 11, 2024
Awesome Sauce!!! This app was like finding GOLD! Love it because the possibilities are pretty much endless. Also, the customer service support team does a great job. They are always willing to help and even share extra tips. Highly recommend trying them out.
Thank you so much for your glowing review! 🌟 We're thrilled to hear that you love our app and find the possibilities endless. Our support team works hard to provide the best help, so it's wonderful to know their efforts are appreciated. We truly value your recommendation and look forward to continuing to exceed your expectations! 😊
July 1, 2024
The app is great and has a lot of potential. It is quite complex to use and requires a lot of time to get familiar with, which is understandable given its many features. This app needs good and active customer service that is easily accessible. Unfortunately, my experiences with technical support have been poor. I have had several instances where I waited several days for a response to a simple question, and it feels like they are impossible to reach and uninterested in helping. This is a shame because the app itself is good, but the complex features require customer support that is readily available and willing to help.
June 30, 2024
Love this app . its very powerful and not easy at first, but the team is great and always ready to help , when creating designs or playing with templates i just wish there was a bit more details on what does what , but so far i love what this app can do and priovide.
Luna, thank you for your kind review! We understand that it might be a bit challenging at first, but we're working hard every day to improve our app, and we're glad our team has been able to assist you. Your feedback on needing more detailed explanations is precious to us. Keep exploring and creating amazing designs—there's so much more to discover! We're here to help you each step of the way! :)
June 24, 2024
Comprehensive and detailed technology service for our custom merch business. Jose has helped us massively each step of the way with any of the tech issues.
Thank you so much for your kind words! We're thrilled to know you're satisfied with Customily and that Jose could assist you effectively with your tech needs. If you have any further questions or require additional support, please don't hesitate to reach out. We're here to help!
June 21, 2024
App works great! Wish I had discovered this years ago.
Thank you so much for your review and support! We're thrilled to hear that you're enjoying the app. If you need any assistance while using the app, feel free to let us know. Happy to have you with us!
June 21, 2024
Customily is an amazing personalization app. You can do anything you want with it. So, so, sooooo powerful!
Thank you for your review! We're happy to know that you're enjoying Customily and finding it powerful and versatile. If you ever have any questions or need assistance, don't hesitate to reach out. Happy customizing!
June 5, 2024
Thank you for creating this app. I am new and just learning how to use it. The Youtube videos are great. The Live sessions are very informative. I needed more understanding about the app than the support person could convey to me, so they set me up for a live one on one training call. That call was Awesome. Plenty of help available if you need it. I am glad I choose to use this app and highly recommend it.
Thank you so much for your wonderful review! We're so happy to read that you're finding our YouTube videos and Live Sessions helpful :D you're welcome to join us anytime you want! We work hard to ensure all our users have the resources and assistance they require. If you have any further questions or need more help, please don't hesitate to reach out! We're here for you, and we're glad you chose our app. Happy customizing!
May 29, 2024
Although there is a huge learning curve for this app, and it's a bit pricey, the customer support is second to none! They go above and beyond to help me 'fix' my designs, which I almost always have to do. I also think the graphics and capabilities far surpass other customization apps. I appreciate having a weekly live class to attend and rely heavily on the YouTube replays.
Thank you so much for your thoughtful review! We're delighted to hear that our customer support team has been able to assist you effectively and that you're finding value in the weekly live classes and YouTube replays. We understand that the learning curve can be steep, and we're continuously working on improving the user experience to make it more intuitive! Please don't hesitate to reach out if you have any further suggestions or need more assistance. Happy customizing!