Customily Product Personalizer
Customily Product Personalizer - Best Customizer for Shopify
Rating
4.5
feedback
205
chart
#1,505
All reviews
Rating Breakdown
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Oct. 2, 2024
Working with Jhofre Marquez has made my experience with Customily genuinely great. I highly recommend Customily for your personalization needs. It's a great company with exceptional customer service.
Sept. 25, 2024
Customily is a great app for Shopify to be up to date with the market trends for customization products. The app has a lot of features, which will require time to learn, but very rapidly it's obvious, how much potential and opportunities it provides for the shop owners and designers. The support team is really amazing, for most of the questions there are already tutorials and solutions within the app, but the team is very patient in steering their users in the right direction or explain it extra if needed. Direct integration with many POD providers is a big plus. Thank you guys!
Thank you so much for your kind words! 😍 We're happy to read that you're finding value in Customily and its features. We understand that there's a learning curve, but it's great to know you recognize the potential it offers. We're especially happy that our support team has been helpful and that our integration with POD providers is making a positive impact. Your feedback means a lot to us, and we're always here to help if you need anything further. Thanks again for choosing Customily! 💜
Sept. 19, 2024
Hands down the best app we've found for product customization! We are a manufacture. Customily's set of tools gave us the ability to personalize our products on ALL major platforms allowing our customers to easily get the orders customized and to their shops or homes quickly. Support: AMAZING. Price: AMAZING
Thank you so much for your amazing review! 😍 We're thrilled to hear that Customily has been a game-changer for your product customization and that our tools have helped streamline the process across all platforms. We truly appreciate your feedback and look forward to continuing to support your business!
Sept. 18, 2024
This app is quite difficult with many features. But thanks to the development team and the support team, they have supported me a lot to improve my product. My questions are mostly answered quickly. However, sometimes I cannot contact the support team via Chatlive even though it is during business hours. But no problem, the support team is still very friendly and enthusiastic. Thank you to the whole team, hope the team will continue to develop stronger and have more diverse features for sellers.
Thank you for your honest feedback! We're glad to hear that our support team has been helpful and responsive in improving your product experience. We apologize for any inconvenience with the Live Chat availability during business hours, and we appreciate your understanding. Your suggestions for more diverse features are valuable, and we're always working to enhance our platform. Thank you for your support, and we look forward to continuing to grow with you!!
Sept. 17, 2024
Thank you so much for your support! We really appreciate it 😊
Sept. 17, 2024
Your technicians were very patient and professional, and they made the product page of my custom jewelry appear perfectly. Thank you.
Thank you so much for your review! 💜 We're thrilled to hear that our technicians were able to assist you and that you're happy with how your product page turned out. If you ever need further assistance, don't hesitate to reach out. We're always here to help!
Sept. 15, 2024
i coldnt publish a new product . it is just not working!!
Hello! We tried to contact you to offer assistance but it's impossible to reach you. Your website is not working either. First of all, we're really sorry if you had a bad experience with our app. Our goal is always to be a helpful tool for merchants who want to sell personalized products, not the other way around. Having said that, we noticed that you only tried Customily for 41 minutes and didn't attempt to use any of our available support channels when you faced an issue. We'd like to invite you to try it again, for a longer period of time, so you can truly understand what Customily can do and how you can benefit from it. We can give you all the training that you need in order to get your products published successfully. We hope to see you back soon!
Sept. 13, 2024
I wasted 3 months with this app. We're doing 1000s of orders every month and my assigned contact kept canceling calls on short notice, told me we could solve the things we need to solve and then ended up not responding anymore. I understand if something cannot be solved but just telling someone "we will be able to do it" and letting the person set everything up and then just not responding anymore is super unprofessional. I recommend teeinblue, they work with layers and it's much more straightforward and also they value their customers.
Sept. 11, 2024
Setting up customization options is straightforward, even if you’re not tech-savvy. The app integrates beautifully with my existing products, making the entire process smooth.
Sept. 11, 2024
While I wanted to love this app because it is a bit easier than Teeinblue and has similar features, the fact that you still need to hire a Fiverr to help you is still frustrating. It's not simple to use and I am beyound frustrated. Especially when trying to save designs. This should be a BASIC feature. Unfortunately, there is no way to save designs. Even when you do save it, your image and text just disappears, so that if you want to reuse the design on another POD item, you have to redesign the entire thing all over again. Picture doing the same design repeatedly just to place it on 50 different items. It's incredibly frustrating and time consuming. While support was willing to send help docs, it doesn't change the fact that this basic feature doesn't work correctly. The app is also very misleading. They boast that you can use the background remover and cartoonizer features. What they fail to mention, is that you will need to spend hundreds, maybe thousands of dollars more to connect to third party apps to use these features. So these features DON'T actually come with the app as they've listed. Do yourself a favor and look elsewhere for another product personalizer.
Sept. 4, 2024
Very nice app to use for customize, but i wish it was allowing customer to upload their pictures instead of cartoon , but i am happy with the app, it is easy to use, design and custom. I had to cancel my subscription because i ca not afford the price is too high.
Aug. 21, 2024
I have a very unique product that I offer and Jose from the customily team was able to help me and spend tons of time making sure that my product was set up exactly the way I envisioned it. He made videos to help walk me through updating the features in the future and was SO helpful in making sure my products were exactly what I needed. The customer support team is so helpful!
Thank you so much for your kind words! 😍 We're thrilled to hear that José and the rest of our customer support team could assist you in bringing your unique product vision to life. It's great to know that the videos and guidance provided were helpful. We're always here to support you and ensure everything is just right. Thanks again for choosing us!
Aug. 21, 2024
Bonjour je me suis fait facturer involontairement une somme de 45€ alors que j’avais rien demander j’attends un remboursement
Hello! We understand that you didn't want to use our app and issued a refund immediately. We've been trying to reach you to let you know during the past weeks, but we got no response. We hope you can consider updating or removing your review since the issue has been resolved. Also, we'll be more than happy to assist you if you ever want to try our app. We hope to hear back from you soon!
Aug. 16, 2024
Once you learn how to use this program it's not that difficult and you'll be happy that you took the time to figure out how to use it. There is a learning curve but I have had nothing but great interaction with their representatives. My questions have all been answered quickly and with patience I sometimes didn't deserve with the silly questions I might be asking. If you want to customize products, this is the way to go. Once you set it up, you're done. Give it a try. I don't think you'll regret it.
Thank you so much for your review! 💜 We're happy to know that you had a positive experience with our app and our support team. Your kind words motivate us to keep delivering excellent service. We're delighted that you're enjoying the customization options, and we hope the app continues to meet your needs. Thanks again for recommending us!
July 29, 2024
O aplicativo é muito bom! Te dá muitas alternativas de edições e facilitou muito os pedidos em minha loja. O time de suporte também sempre disposto a ajudar. Recomendo.
Obrigado pelo seu feedback positivo! Ficamos muito felizes em saber que o nosso aplicativo está atendendo às suas necessidades e facilitando os pedidos em sua loja. Nossa equipe de suporte está sempre aqui para ajudar, e é ótimo saber que você teve uma boa experiência com eles. Agradecemos pela recomendação e esperamos continuar a oferecer um excelente serviço!
July 28, 2024
Keine gute Nutzererfahrung. Dann besser bei Teeinblue bleiben...
Hello, we tried to reach you several times but we had no response. First of all, we're sorry to read that your experience wasn't as expected. We noticed that you only used our app for a couple of hours, which is a really short time to fully understand Customily's potential. We're confident that if you give us a little more time, you could change your mind about us and what you can achieve with our app! If you ever want to try again, we'll be more than happy to assist you. We strive to improve and provide the best user experience possible for our users, and you won't be an exception! We hope to see you back soon!
July 18, 2024
The app offer great customizations and has helped our store grow really fast.
July 11, 2024
Awesome Sauce!!! This app was like finding GOLD! Love it because the possibilities are pretty much endless. Also, the customer service support team does a great job. They are always willing to help and even share extra tips. Highly recommend trying them out.
Thank you so much for your glowing review! 🌟 We're thrilled to hear that you love our app and find the possibilities endless. Our support team works hard to provide the best help, so it's wonderful to know their efforts are appreciated. We truly value your recommendation and look forward to continuing to exceed your expectations! 😊
July 1, 2024
The app is great and has a lot of potential. It is quite complex to use and requires a lot of time to get familiar with, which is understandable given its many features. This app needs good and active customer service that is easily accessible. Unfortunately, my experiences with technical support have been poor. I have had several instances where I waited several days for a response to a simple question, and it feels like they are impossible to reach and uninterested in helping. This is a shame because the app itself is good, but the complex features require customer support that is readily available and willing to help.
June 30, 2024
Love this app . its very powerful and not easy at first, but the team is great and always ready to help , when creating designs or playing with templates i just wish there was a bit more details on what does what , but so far i love what this app can do and priovide.
Luna, thank you for your kind review! We understand that it might be a bit challenging at first, but we're working hard every day to improve our app, and we're glad our team has been able to assist you. Your feedback on needing more detailed explanations is precious to us. Keep exploring and creating amazing designs—there's so much more to discover! We're here to help you each step of the way! :)