Customily Product Personalizer
Customily Product Customizer - Best Shopify Personalizer
Rating
4.5
feedback
221
chart
#1,618
All reviews
Rating Breakdown
Review RSS Feed
May 29, 2024
Although there is a huge learning curve for this app, and it's a bit pricey, the customer support is second to none! They go above and beyond to help me 'fix' my designs, which I almost always have to do. I also think the graphics and capabilities far surpass other customization apps. I appreciate having a weekly live class to attend and rely heavily on the YouTube replays.
Thank you so much for your thoughtful review! We're delighted to hear that our customer support team has been able to assist you effectively and that you're finding value in the weekly live classes and YouTube replays. We understand that the learning curve can be steep, and we're continuously working on improving the user experience to make it more intuitive! Please don't hesitate to reach out if you have any further suggestions or need more assistance. Happy customizing!
May 24, 2024
Your support is very good, the app is convenient and smooth for users, recommended to everyone, I hope the app will have full versions for woocommer and have a way to chat support directly on the app. Thank you!
Thank you for your positive feedback and for recommending our app! We're happy to hear that you find it convenient and smooth to use. You'll be pleased to know that we're already working on a new version for WooCommerce ;) Also, you can find a live chat support feature directly within the app, by clicking on the HELP button on the right corner. The live chat it's available from Monday to Friday, during EST and Vietnam business hours! If you have any further questions or need help accessing the live chat, please feel free to reach out by email or in our Facebook community. We're always here to assist you!
May 23, 2024
I would like to thank Federico Garibaldi who resolved an ongoing issue in a matter of minutes. He had the solution at his finger tips, he is so knowledgeable. The support from this team has been superb!
Thank you so much for your kind words and positive feedback! :) Your satisfaction is our top priority, and we're happy to know that our team has met your expectations. If you need any further assistance, please don't hesitate to reach out. We're always here to help!!
May 16, 2024
Amazing App!! Not enough words to thank team. Really appreciate all help and support. This has helped us elevate our designs with the personalization options. It has reduced our processing times, increased our conversions, and helped us scale multiple stores. Special thanks to Ceci, Jose, Flor, Luciana, Brian and Alejandro for one-one support whenever needed. They are so fast with updates, with new updates like integration with Etsy and Amazon takes this app to whole new level. Their easy to use designs within apps, helps us to launch new designs faster and gives us edge over our competitors.
Thank you so much for your kind review! :) We are happy to know that our app has made such a positive impact on your business. We are dedicated to providing timely updates and valuable features (like Etsy and Amazon as you mentioned) to help our users stay ahead of the competition. Your feedback motivates us to continue improving and delivering the best possible experience. Thanks again for your support!
May 3, 2024
I strongly advice you to never use that app. As a Shopify Plus customer you can be sure we know how things should work. But this app... Oh my god.. The team behind it is unwilling to hear about critical bugs. They just keep telling you to find "hacks" and "workarounds" instead of fixing things on their end. As a business owner I always spend time first to learn the basics before I hire team members for tasks, but with Customily, unless you hire cheap workpower to spend 8 hours per day on what else could be done in 30 minutes (without bugs and with a proper UX) – you are going to go completely nuts. In 3 months we couldn't even launch our first customizable design because although the replies from the support are coming fast – they WON'T FIX ANYTHING. Heck I even offered free UI/UX consultation to them to be able to do something finally, but they haven't replied on that. Here is just a FRACTION of the bugs and pain points: 1. When you press CMD+Z to get back, 30% of the time the layers position will be messed up with no way to revert it except manual work. 2. You can't move multiple layers positions in bulk (although the option exists it doesn't work when you have many layers on the design). 3. If you have many layers be prepared for manual labor like no other. Instead of offering functionality to set standard thumbnails for each layer you'll need to go one by one and change these. You can think it's not a problem but when you got 400 layers to change it becomes very painful and could be fixed super fast by the team. 4. The UX is so bad, I proudly tell colleagues about it being the app with the worst UX I've seen since probably 2010. They overcomplicate everything with no reason, honestly it sometimes feels like they just want you to suffer. 5. You can't clone designs – for those of you who didn't use the app – designs are the building blocks of your products. As soon as you change the name of the option set inside that design you can not longer clone it. Now think you have created a base with 400 layers, spend days on it, and now you can't reuse it to create new designs because it won't copy. This one takes them already 18 days to fix and they're probably not even close because they still try to figure out how to "hack" our way through instead of just fixing it for god sake. Please stay away from this app no matter what. Your life is too valuable to spend it on Customily. Learning your way thorough a bug hell which will never compensate at the end. Please understand that unless you want to be a freelancer who does Customily for other people you will go through weeks of learning without any value at the end. You will eventually face a huge bug which ruins your workflow and they won't be interested in fixing it. You will then come here are leave a 1-star review just like me, spending even more time on pointless things which won't bring you any sales.
Dear David, thank you for your feedback. We're deeply sorry that you had a bad experience with our app, is not in our spirit to be a problem for anyone, but a solution. We have gathered all your feedback, from this review and the multiple calls with our team, and will keep working hard to make Customily as best as possible. Even if we're unhappy that we couldn't meet your expectations, all feedback is always useful and helps us grow. If you'd ever like to try our app again, we'll be more than ready to assist you.
May 2, 2024
Den besten support den ich bis jetzt gesehen habe der hammer
Vielen Dank für Ihre freundlichen Worte! Wir freuen uns sehr zu hören, dass Sie so positive Erfahrungen mit unserem Support-Team gemacht haben. Wenn Sie in Zukunft Hilfe benötigen, zögern Sie nicht, uns zu kontaktieren. Wir sind hier, um zu helfen!
April 27, 2024
My recent experience with Customily's app was excellent! I ran into an issue while adjusting image position and zoom on the website, and their customer service and development team efficiently fixed the problem promptly, allowing me to customize products smoothly. Additionally, I've noticed the app improving over time with new features. Thanks, Customily team, for your great service!
Thank you for sharing your experience with Customily! We're so happy to know that you had an excellent experience and that our team has been of help. We're constantly striving to improve our app and provide new features, so we're thrilled to know that you noticed it. We truly appreciate your support and look forward to serving you again in the future! ;)
April 22, 2024
This app is incredible, our customer really likes it because it allows them to customize their personlization. It has some awesome features and there has many updates over time that help users more convenient during process. One thing I am totally satisfied is the customer support, they are very helpful and friendly. They solve my problem in very fast and professional way. Give my thumbs-up to this team. Keep going!!!
Thank you so much for your glowing review! :D We're happy to know that you're enjoying our app and that it's meeting your customer's needs. Our team works hard to continuously improve and add new features to enhance the user experience, so it's fantastic to hear that you've noticed and appreciated these efforts. We'll definitely pass along your thumbs-up to the team! ;) Thanks again for your kind support!!
April 19, 2024
Thank you very much to customer service Henri for his patient help and explanation.The plug-in function is very useful
You're very welcome! :D We're happy to hear that Henri provided patient assistance and explanations to enhance your experience. It's fantastic to know that you find the plug-in function so useful. If you have any more questions or need further assistance, feel free to reach out anytime!
April 18, 2024
Our experience with Customily has been exceptional. The user-friendly interface streamlines our customer support processes, while their unparalleled customer service ensures our team has the resources necessary to achieve success.
Thank you for sharing your positive feedback! :) It's fantastic that our app has helped streamline your customer support processes and that our customer services have met your expectations. We'll keep working hard to make the personalization journey as smooth as possible for our users! If you need help with anything don't hesitate to let us know!
April 17, 2024
Customily has recently introduced some new features, such as Element ID Mix, and I couldn't be happier with the updates. This particular feature has significantly improved my workflow by allowing me to view layers simultaneously and much more efficiently. The enhancements have made a positive impact on my productivity, and I'm excited to see what other new features may be added in the future. Thank you for your consistent support and for making these improvements!
Thank you so much for sharing your experience with Customily! We're thrilled to know that our efforts to improve the platform are making a positive impact on our users. Your feedback is invaluable to us, and we're committed to continuing to provide updates and enhancements that meet your needs. If you have any further suggestions or feedback, please don't hesitate to let us know. We truly appreciate your support!
April 6, 2024
It is not user-friendly. Confusing operation. It is not working properly. It takes time to load up. Poor customer support. Worst app ever.
Hello Tiana! We're truly sorry that you had a bad experience with our app on your first use attempt. We work hard daily to be a solution for our users and assist them as best as possible, so we're deeply sad that we couldn't meet your expectations. We hope you can give us a second chance soon so we can show you how amazing Customily can be!
April 3, 2024
Customily went the extra mile to help me get my shop and templates set up. They saved me days worth of work, and now my customers get a live preview of their customized Chill Blanket. Great support and easy to learn how to use the app. Thanks a million!
Thank you for your wonderful review! We're happy to hear that our team was able to assist you in setting up your shop and templates efficiently. If you ever need further assistance or have any questions, please feel free to reach out. We're here to support you every step of the way. Thank you for choosing Customily!
April 2, 2024
I've been using Customily for a little over a month, and they may have the best support team out of any app I've used. They have guided me through every speedbump / issue I have faced and I can't thank them enough. The app has a small learning curve, but it is extremely powerful! I'd recommend Customily to anyone looking to create customizable products in their online shop.
Thank you so much for sharing your experience with Customily! We're thrilled to hear that you've found our support team helpful and that you're enjoying the power of our app. We're dedicated to providing top-notch support and making sure our users have a smooth experience. If you ever have any more questions or need assistance, don't hesitate to reach out!
March 28, 2024
Amazing tool with exceptional customer support, I use their chat to solve all my problems and their team is amazing!
Thank you so much for your review!! We're happy to read that you're finding our tool amazing and that our customer support team has been able to assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! ;)
March 27, 2024
This app has completely changed my store. Customily has allowed me add an incredibly personal touch for my customers and they love the interactive feature that allows them to design their board LIVE in real time - a truly unbelievable customer experience. But the best part by far is the support. Jose and the entire support team are always there to assist with the more technical aspects and will continue to work with you until you are 100% satisfied with its functionality. Very grateful for Customily and am excited to keep using it and offering it for my customers.
Thank you so much for your glowing review! We're thrilled to hear that Customily has made such a positive impact on your store. We take great pride in our support team, and it's wonderful to hear that Jose and the rest of the team have been able to assist you with the technical aspects and ensure your satisfaction with the app's functionality. Your satisfaction is our top priority, and we're grateful for the opportunity to support your business. We look forward to continuing to work with you and seeing how Customily helps enhance your store even further. If you ever need anything else, don't hesitate to reach out. Thank you for choosing Customily!
Feb. 20, 2024
I can't say enough about the team at Customily. Not only is the custom application top notch but the help the team provided along the way was fantastic! Jose was so knowledgeable and timely with his assistance that is really made (what would normally be frustrating for a non-tech guy) the process enjoyable, seeing your creations come to life. We tried countless other options and development teams but the team at Customily was by far the most helpful. We are looking forward to growing our business with the new design studio and making the process for our customers much more fun as well! Thank you Jose, Morena and the whole Customily team!!
Thank you for your amazing review! :D We're thrilled to hear about your positive experience with Customily and our team. It's fantastic to know that our custom application has met your expectations and that Jose provided exceptional support throughout the process. We're committed to continuously improving and providing the best service possible to help you grow your business. Thank you for choosing Customily, and we look forward to supporting you every step of the way! :)
Feb. 14, 2024
Their support team is top notch and others from the organization have jumped in to help with configuration needs. Couldn't recommend them enough. Met with several other vendors and am glad that we've partnered with Customily.
Thank you so much for your kind review! :) We're thrilled to hear that our whole team has met your expectations and honored to have earned your recommendation If there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to help and are grateful for the opportunity to partner with you!
Feb. 19, 2024
Good app with great customization. The Customer service and Technical team are awesome! They helped get me back on track and provided great support. Thank you
Thank you for your kind words! :) We're delighted to hear that you've had a positive experience with our team. Providing excellent customer service and technical support is always our priority, and we're thrilled to know that we were able to assist you effectively. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Feb. 9, 2024
Hello my name is Stacy and I live in Maryland, United States. I would like to take the opportunity to say thank you to Mr. Federico Mosqueda part of the Customily Business Development Team. I had two opportunity of having to Demo Calls with him. One on January 30, and the second one today February 9th. He was diligent, patient, and very clear in explaining to me, and supporting me with my journey in learning how to personalize my own designs using Customily. Nevertheless, also teaching me how to use the the plethora of resources that Customily has already incorporated within the their app. I feel truly blessed of having this one on one support.
Hi Stacy! Thank you so much for taking the time to share your experience with Federico. We are thrilled to hear that you had such positive interactions with him during your Demo Calls. We believe in empowering our customers to make the most of our platform, and it's fantastic to know that Federico not only guided you through the process but also introduced you to the wealth of resources available within our app. Your kind words serve as a testament to our commitment to providing excellent customer service and support. We're grateful for the opportunity to assist you on your creative journey, and we look forward to continuing to support you every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help!