Customily Product Personalizer
Customily Product Customizer - Smart Shopify Personalizer
Rating
4.6
feedback
200
chart
#7,419
All reviews
Feb. 20, 2024
I can't say enough about the team at Customily. Not only is the custom application top notch but the help the team provided along the way was fantastic! Jose was so knowledgeable and timely with his assistance that is really made (what would normally be frustrating for a non-tech guy) the process enjoyable, seeing your creations come to life. We tried countless other options and development teams but the team at Customily was by far the most helpful. We are looking forward to growing our business with the new design studio and making the process for our customers much more fun as well! Thank you Jose, Morena and the whole Customily team!!
Thank you for your amazing review! :D We're thrilled to hear about your positive experience with Customily and our team. It's fantastic to know that our custom application has met your expectations and that Jose provided exceptional support throughout the process. We're committed to continuously improving and providing the best service possible to help you grow your business. Thank you for choosing Customily, and we look forward to supporting you every step of the way! :)
Feb. 14, 2024
Their support team is top notch and others from the organization have jumped in to help with configuration needs. Couldn't recommend them enough. Met with several other vendors and am glad that we've partnered with Customily.
Thank you so much for your kind review! :) We're thrilled to hear that our whole team has met your expectations and honored to have earned your recommendation If there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to help and are grateful for the opportunity to partner with you!
Feb. 19, 2024
Good app with great customization. The Customer service and Technical team are awesome! They helped get me back on track and provided great support. Thank you
Thank you for your kind words! :) We're delighted to hear that you've had a positive experience with our team. Providing excellent customer service and technical support is always our priority, and we're thrilled to know that we were able to assist you effectively. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Feb. 9, 2024
Hello my name is Stacy and I live in Maryland, United States. I would like to take the opportunity to say thank you to Mr. Federico Mosqueda part of the Customily Business Development Team. I had two opportunity of having to Demo Calls with him. One on January 30, and the second one today February 9th. He was diligent, patient, and very clear in explaining to me, and supporting me with my journey in learning how to personalize my own designs using Customily. Nevertheless, also teaching me how to use the the plethora of resources that Customily has already incorporated within the their app. I feel truly blessed of having this one on one support.
Hi Stacy! Thank you so much for taking the time to share your experience with Federico. We are thrilled to hear that you had such positive interactions with him during your Demo Calls. We believe in empowering our customers to make the most of our platform, and it's fantastic to know that Federico not only guided you through the process but also introduced you to the wealth of resources available within our app. Your kind words serve as a testament to our commitment to providing excellent customer service and support. We're grateful for the opportunity to assist you on your creative journey, and we look forward to continuing to support you every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help!
Feb. 1, 2024
Amazing App!! This has help me elevate my designs with the personalization options and the library of clipart available. The best part is the customer can see exactly what they are getting on screen as they make their selections and it takes out the back and forth contact with them confirming their order.
Thank you so much for your fantastic review! We're thrilled to hear that our app has played a significant role in elevating your designs. Your feedback motivates us to continue improving and delivering a top-notch user experience. If you have any further suggestions or if there's anything specific you'd like to see in future updates, please feel free to let us know. We appreciate your support and look forward to serving you even better in the future!
Jan. 26, 2024
Fantastic customer service from this app. Best I've ever received since starting my store 6 years ago. Great app, does what it says on the tin. Very happy customer. Sorted out a little problem I originally had, but this was my error and confusion. All was sorted. Highly recommend!
Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you've found our customer service to be fantastic. It's always our goal to provide reliable functionality and excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to support you and your store in the future!
Jan. 22, 2024
Outils excellent il m'est d'une grande aide pour mes créations et l'equipe customily est très réactive et agréable :)
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que nos outils vous sont d'une grande aide dans vos créations. Chez Customily, nous nous efforçons de fournir des solutions de qualité et de garantir la satisfaction de nos utilisateurs. Votre appréciation de notre équipe réactive et agréable nous encourage à maintenir notre engagement envers un excellent service client. N'hésitez pas à nous contacter si vous avez d'autres besoins ou questions. Merci encore pour votre confiance !
Dec. 18, 2023
Amazing Josema was amazing help in learning how to use the app
Thanks for your review, Laura! We're happy to read that Josema has been of help to you, he's amazing! If you need further assistance don't hesitate to let us know! Have a wonderful end of the year! :)
Dec. 15, 2023
Excellent experience with Customily. The support team and dev team are so helpful. Whenever there are problems using the app, they always reach out to us promptly. They keep upgrading to enhance customer satisfaction with the personalized products. What we love most is the real-time preview - making products much more attractive to customers. Highly recommend!
Thank you for recommending Customily! We're thrilled to hear that you've had an excellent experience with our platform. Our support and development teams are dedicated to ensuring that our users have a seamless and satisfying experience, and it's heartening to know that their efforts have made a positive impact on your business. We truly value your feedback, and it motivates us to keep delivering exceptional service. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We wish you continued success with your personalized products, and thank you again for choosing Customily!
Dec. 14, 2023
Parece que esta aplicación se hizo exactamente para cumplir nuestras necesidades, nos gusta bastante y estamos emocionadas por sacarle todo el provecho! Tiene todo lo que hemos querido personalizar y más! Gracias equipo Customily
Gracias por compartir tus comentarios positivos! Nos encanta saber que están satisfechos con nuestra aplicación! Estamos aquí para ayudarlos en cada paso del camino, así que si alguna vez tienen preguntas o sugerencias adicionales, no duden en ponerse en contacto con nosotros. Esperamos seguir cumpliendo con sus expectativas y superarlas en el futuro! :)
Nov. 10, 2023
Florencia and the Dev Team are miracle workers. We reached out about some of our store's most heavily customized products that needed additional coding and they made the changes within a few days! So impressed with the customer service and our team is really enjoying the hands on control of creating our own templates and option sets. We find the Customily app to be a great add-on to elevate our store and engage our customers. Thank you so much!
Thank you so much for your glowing review! We're thrilled to hear that Florencia and our Dev Team were able to meet your customization needs. We truly value your feedback, and it motivates us to continue delivering exceptional customer service and innovative solutions. If you ever have more requests or questions, please don't hesitate to reach out. We're here to ensure your experience with our app remains top-notch. Thanks again for choosing Customily!
Sept. 27, 2023
Excellent app for offering personalized product to our customers AND excellent support. Customily support is always quick in responding to our questions and resolving any issues we have had along the way.
Thank you so much for taking the time to share your positive experience with Customily! We're delighted to hear that you've had a great experience with our support team. At Customily, we're committed to providing top-notch support and ensuring our users have a smooth and successful experience. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out!
Aug. 18, 2023
I used the app for more than 1 year it all good and perfect and the customer support is perfect I recommended
Thank you so much for your positive feedback! We're thrilled you've been enjoying the app for over a year and had a great experience with our customer support. Your recommendation means a lot to us, and we're grateful for your continued support. If you ever have any questions or suggestions, feel free to reach out. We're here to help!
Aug. 10, 2023
Great customisation app with so many options and a very responsive team! Thank you for all your help!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying Customily! Our team is dedicated to providing the best experience possible, and we're glad to know that our responsiveness has been helpful to you. If you have any more questions or need further assistance, don't hesitate to reach out. Your support means a lot to us! :)
Aug. 4, 2023
I am just beginning with customization. Being new, I was amazed with their support staff. They reached out to offer assistance which meant alot. After going through their training, I feel really good about joining their community of users. Looking forward to working with the Customily team.
Thank you for sharing your feedback about your experience with Customily as a new user! We're thrilled to know that our support staff made a positive impact on your journey. We're confident that as you progress through our training and explore the customization possibilities, you'll feel even more confident and excited about working with our platform. Our team is here to assist you every step of the way, and we can't wait to see the amazing creations you'll come up with. Thank you again for choosing Customily. We look forward to working closely with you and making your customization journey an enjoyable and rewarding one!
Jan. 15, 2025
Having to leave customily now. Support has become non existant, there are so many bugs with it im losing customers. Absolutely zero help, after years of spending so much with them. I've lost faith now, and have moved to another app.
Thank you for using Customily for your personalized jewelry and ashes memorials at Featherlings! We're delighted to be part of your website! If you have any questions or need assistance, feel free to reach out. Happy customizing!
Aug. 2, 2023
Customily might initially appear overwhelming with its impressive array of tools and features, but what truly sets them apart is their exceptional support staff. Throughout my learning process with their app, I've reached out to them multiple times, and I must say, their patience and assistance have been outstanding in every chat. I want to extend my heartfelt gratitude to the entire team for providing such an incredible product and backing it up with an amazing support system! This five-star review is well-deserved.
Thank you so much for taking the time to share your wonderful experience with Customily! We are thrilled to hear that you've found our features impressive and that you're happy with our support team. Providing top-notch customer service is a priority for us, and it's heartwarming to hear that our team's patience and assistance have been outstanding during your learning process. Your words of appreciation mean a lot to each member of our team. Rest assured, we'll keep striving to maintain the high standard you've come to expect from us!!
June 2, 2025
EDIT: I changed my review: recently our store has encountered many bugs and preview errors that Customily took forever to fix, even though we've contacted their support team and waited according to their processing timeline. No fixes or improvements whatsoever so far. The errors found in the webpage and in confirmation emails sent out are causing us many tiring communications with customers. Thinking of moving to another app.
Thank you so much for your fantastic review and for recommending Customily! We're thrilled to hear that our app meets your requirements and serves your needs for personalizing POD (Print-On-Demand) products. Our development team is actively working on bringing exciting updates to the app, so you can expect even more functionalities and improvements in the future. We're dedicated to delivering a top-notch app, and your positive feedback motivates us to keep improving. If you ever have any suggestions or feedback, please feel free to share them with us. We're grateful for your support, and we look forward to providing you with an even better experience as we move forward :)
June 19, 2023
Customily is a game changer for my POD business and personalization has increased my AOV Customily Support Team has been remarkable. From the moment I reached out for assistance, their exceptional service and dedication left me thoroughly impressed. The one:one training with Josema Rodriguez has exceeded my expectation. He takes his time to explain the system and provide accurate and comprehensive solutions when I have had issues with my products. At one point, he helped me with my design on Photoshop to resolve the issue of an image size on a shirt . This personal touch left a lasting impression on me and further solidified my belief in their commitment to customer satisfaction.
Thank you so much for your fantastic review of Customily! :) We're thrilled to hear that our platform has been a game-changer for your POD business. We strive to provide exceptional support and it's wonderful to know that our Support Team has been remarkable in assisting you. We're delighted that your one-on-one training with Josema exceeded your expectations. We believe in providing a personalized touch to our support, and it's fantastic to know that this experience left a lasting impression on you. Your feedback further reinforces our commitment to delivering top-notch customer satisfaction. Thank you once again for your kind words. If you ever need further assistance, please don't hesitate to reach out to our dedicated support team!!