Customily Product Personalizer
Customily Product Customizer - Best Shopify Personalizer
Rating
4.5
feedback
221
chart
#1,618
All reviews
Rating Breakdown
Review RSS Feed
Feb. 1, 2024
Amazing App!! This has help me elevate my designs with the personalization options and the library of clipart available. The best part is the customer can see exactly what they are getting on screen as they make their selections and it takes out the back and forth contact with them confirming their order.
Thank you so much for your fantastic review! We're thrilled to hear that our app has played a significant role in elevating your designs. Your feedback motivates us to continue improving and delivering a top-notch user experience. If you have any further suggestions or if there's anything specific you'd like to see in future updates, please feel free to let us know. We appreciate your support and look forward to serving you even better in the future!
Jan. 26, 2024
Fantastic customer service from this app. Best I've ever received since starting my store 6 years ago. Great app, does what it says on the tin. Very happy customer. Sorted out a little problem I originally had, but this was my error and confusion. All was sorted. Highly recommend!
Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you've found our customer service to be fantastic. It's always our goal to provide reliable functionality and excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to support you and your store in the future!
Jan. 22, 2024
Outils excellent il m'est d'une grande aide pour mes créations et l'equipe customily est très réactive et agréable :)
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que nos outils vous sont d'une grande aide dans vos créations. Chez Customily, nous nous efforçons de fournir des solutions de qualité et de garantir la satisfaction de nos utilisateurs. Votre appréciation de notre équipe réactive et agréable nous encourage à maintenir notre engagement envers un excellent service client. N'hésitez pas à nous contacter si vous avez d'autres besoins ou questions. Merci encore pour votre confiance !
Feb. 28, 2024
Exceptional Turnaround in Service and Support Initially, I left a 1-star review for Customily, detailing challenges with product uploads, design tool glitches, and a lack of effective customer support. My experience was frustrating, as I encountered difficulties in usage and felt the app fell short of its potential. However, I recently decided to give Customily another chance, and I'm glad I did. This decision came after discovering that my own email settings were inadvertently blocking communications from Customily, which was a key factor in the initial support challenges I faced. Upon reaching out again, I was assisted by Cecilia from customer service, and had the opportunity to speak with Josema and Gustavo during a Zoom call. The level of support and guidance I received this time was exceptional and far beyond what I had anticipated. They addressed my concerns thoroughly, demonstrating both the capabilities of the app and their commitment to user satisfaction. This positive experience has led me to reconsider my initial impression. Not only have my issues been resolved, but I've also gained a deeper understanding of and appreciation for what Customily offers. The dedication of the support team, especially the personalized assistance from Cecilia, Jose, and Gustavo, has completely changed my perspective. In light of this, I am updating my review to 5 stars. My renewed experience with Customily underscores the importance of open communication and the impact of dedicated customer service. I'm grateful for the patience and support provided by the Customily team, and I'm excited to continue using their app with a newfound appreciation for its potential and the team behind it.
Thank you so much for taking the time to revisit your experience with Customily and for updating your review. We sincerely appreciate your willingness to give us another chance and are thrilled to hear about the exceptional turnaround in your service and support experience. It's truly heartening to know that Cecilia, Jose, and Gustavo were able to provide you with the level of assistance and guidance you needed to address your concerns thoroughly. We take great pride in our commitment to user satisfaction, and it's incredibly rewarding to see that dedication reflected in your renewed perspective. Your kind words about our team's dedication to open communication and personalized support mean a lot to us. We understand the importance of these aspects in fostering positive user experiences, and we're grateful for the opportunity to demonstrate our commitment to your satisfaction. Thank you once again for updating your review and for your continued support. We're delighted to have you as a valued member of the Customily community, and we're excited to continue serving you with the highest level of service and support.
Dec. 29, 2023
Very good app. The support is excellent and very fast! The tutorials and live sessions are very helpfull. Love this apo
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying our app and finding the support, tutorials, and live sessions helpful. Our team works hard to provide a seamless experience for our users, and your encouraging words motivate us to keep delivering top-notch service. If you ever have any questions or suggestions, feel free to reach out. We appreciate your support!
Dec. 28, 2023
It's the customer service for me. Yes, the app has several functionalities that opens up many possibilities for customization. I had a situation where I needed to offer a personalized blanket with different backgrounds. Half way into design, I realized I needed to offer a background remove option for customers' photos. It was crunch time and in the height of the holiday season--just 2 weeks away from Christmas and I didn't know how to integrate this feature into the design. I reached out to Customily, and the co-founder, Martina, of Customily responded. She connected me with Jose who literally dropped what he was doing to make a video to guide me through the process. I still needed help. Jose ended up creating the entire design and hooking up the api to my pod. Talk about going the extra mile. This is it! Customily takes care of their customers' needs and ensures that they have what's needed to deploy their products. Very appreciative of this app and the service they provide. Highly recommend them. Btw, they followed up with me recently and had a one on one to walk me through product creation with the app.
Your thoughtful and detailed feedback genuinely touches us! It's heartening to know that our customer service team, especially Martina and Jose, could provide the assistance you need during a crucial time. We understand the importance of delivering a seamless experience, especially during peak seasons like the holidays. Thank you so much for recommending us! Your kind words inspire us to continue going the extra mile for our users. If you have more questions or need further assistance, please don't hesitate to reach out. We're here to support you and ensure you have a positive and successful experience with our app.
Dec. 21, 2023
Customily hielp me om mijn shop eenvoudig te integreren met top aanbieders van print-on-demand en stelde me in staat om personalisatie door de gebruiker aan te bieden op mijn site. Customily maakt zijn beloften waar op het gebied van gebruiksvriendelijkheid en efficiënte, snelle klantenservice. Met deze app kan ik me onderscheiden van de massa en echte klantbetrokkenheid creëren. Nogmaals bedankt voor de geweldige ondersteuning.
Heel erg bedankt voor je prachtige review! Ons team streeft er altijd naar om beloften waar te maken, vooral op het gebied van gebruiksvriendelijkheid en efficiënte klantenservice. Het doet ons goed te weten dat je tevreden bent met de snelheid en kwaliteit van onze ondersteuning. Als je verdere vragen hebt of als er iets is waarmee we je kunnen helpen, staan we altijd voor je klaar. Nogmaals bedankt voor je positieve feedback!
Dec. 18, 2023
Amazing Josema was amazing help in learning how to use the app
Thanks for your review, Laura! We're happy to read that Josema has been of help to you, he's amazing! If you need further assistance don't hesitate to let us know! Have a wonderful end of the year! :)
Dec. 15, 2023
Excellent experience with Customily. The support team and dev team are so helpful. Whenever there are problems using the app, they always reach out to us promptly. They keep upgrading to enhance customer satisfaction with the personalized products. What we love most is the real-time preview - making products much more attractive to customers. Highly recommend!
Thank you for recommending Customily! We're thrilled to hear that you've had an excellent experience with our platform. Our support and development teams are dedicated to ensuring that our users have a seamless and satisfying experience, and it's heartening to know that their efforts have made a positive impact on your business. We truly value your feedback, and it motivates us to keep delivering exceptional service. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We wish you continued success with your personalized products, and thank you again for choosing Customily!
Dec. 14, 2023
Parece que esta aplicación se hizo exactamente para cumplir nuestras necesidades, nos gusta bastante y estamos emocionadas por sacarle todo el provecho! Tiene todo lo que hemos querido personalizar y más! Gracias equipo Customily
Gracias por compartir tus comentarios positivos! Nos encanta saber que están satisfechos con nuestra aplicación! Estamos aquí para ayudarlos en cada paso del camino, así que si alguna vez tienen preguntas o sugerencias adicionales, no duden en ponerse en contacto con nosotros. Esperamos seguir cumpliendo con sus expectativas y superarlas en el futuro! :)
Dec. 6, 2023
OUTSTANDING software! Unless you've been living under a rock, then you know that personalization is key in the POD space. Let's face it.. print on demand has become a commodity.. if you REALLY want to differentiate yourself, allow your customers to personalize their POD product. There is a bit of a learning curve, but tech support is fantastic and once you figure it out it's not that difficult. I've tested EVERY customizer product currently available as of Dec '23.. Hands down Customily beats them all easily. This is a complete game changer for me.
Thank you so much for your amazing review! We truly appreciate your positive feedback and are so happy to hear that you find our software outstanding and that it has made a significant impact on your business! We're committed to ensuring that our users have the best experience possible, and your success is our priority ;) If you ever have any further questions, suggestions, or feedback, feel free to reach out!
Dec. 5, 2023
One of the worst apps I ever worked on They don't have auto-save features, after working for 3 hours and my connection failed, I had to start all over again and this is not the first , second or third time this would be happening. Secondly the app loads very slow
We're sincerely sorry to hear about your frustrating experience with our app. Your feedback is incredibly valuable to us, and we're actively working on improving these aspects of our app to provide a smoother and more efficient user experience. We appreciate you bringing these issues to our attention and will prioritize addressing them in our future updates. Having said that, we're happy that you're still using our app, so whenever you're available for a call just let us know. We'd love to learn more about your needs and identify areas for improvement since we're committed to making your experience with our app as seamless as possible.
Nov. 17, 2023
I absolutely recommend this app. They have top notch customer service and they will go above and beyond to help you with any issues. They reached back out immediately and even got on a zoom call with me personally to walk me through my issue step by step, found an issue in the code on my Shopify store and fixed within an hour!! Jose is amazing and super easy going and explains things thouroughly for you to understand and he also recorded the session for me so I could go back and watch at any time. They also have step by step videos on Youtube you can watch at any time for several different features.
Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you had a great encounter with our customer service, especially with Jose. It's our commitment to go above and beyond for our users, and we're delighted that our team was able to promptly assist you. If you ever have more questions or need further assistance, please don't hesitate to reach out. We value your feedback and are here to support you. Thank you again for recommending our app!
Nov. 10, 2023
Florencia and the Dev Team are miracle workers. We reached out about some of our store's most heavily customized products that needed additional coding and they made the changes within a few days! So impressed with the customer service and our team is really enjoying the hands on control of creating our own templates and option sets. We find the Customily app to be a great add-on to elevate our store and engage our customers. Thank you so much!
Thank you so much for your glowing review! We're thrilled to hear that Florencia and our Dev Team were able to meet your customization needs. We truly value your feedback, and it motivates us to continue delivering exceptional customer service and innovative solutions. If you ever have more requests or questions, please don't hesitate to reach out. We're here to ensure your experience with our app remains top-notch. Thanks again for choosing Customily!
Sept. 27, 2023
Excellent app for offering personalized product to our customers AND excellent support. Customily support is always quick in responding to our questions and resolving any issues we have had along the way.
Thank you so much for taking the time to share your positive experience with Customily! We're delighted to hear that you've had a great experience with our support team. At Customily, we're committed to providing top-notch support and ensuring our users have a smooth and successful experience. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out!
Aug. 24, 2023
After trying several customisation apps, I found Customily to be the best regarding value, price, service, and robustness. I had many technical issues to accommodate, and the app needed to be fully functional and cost-effective without hidden fees. I truly thought I would never find the right app because of my requirements. But after much testing, Customily worked well and delivered on its promise without problems. The con of this app is that sometimes it is challenging to set up your custom products when one is a beginner. But the support I have received has been fantastic. I actually like to play and experiment with it. Customily is great! It's super to be using it again. Thank you.
Thank you for sharing your experience with Customily! We're delighted to hear that you've found our app to be the best fit for your customization needs. We understand that setting up custom products can be a bit challenging, especially for beginners. However, we're thrilled that our support team was able to assist you effectively. We're here to help and guide you through any hurdles you might encounter on your customization journey. Thank you for your trust in Customily. If you have any questions or need further assistance, please don't hesitate to reach out. Happy customizing!
Aug. 22, 2023
I am incredibly grateful for the exceptional support provided by the Customily team. Their support representatives and DEV agents have been instrumental in ensuring a seamless experience with the app. Their prompt responses, deep technical knowledge, and unwavering dedication to resolving any issues have truly impressed me. It's rare to find a team so committed to customer satisfaction, and I'm fortunate to have had their assistance throughout my journey with the app. Thank you, Customily, for setting the bar high and delivering top-notch support at every step.
Thank you for taking the time to share your experience with our Support team! We are delighted to hear that they have left such a positive impact on your experience with our app. It's our mission to provide exceptional support to all our users, and we are thrilled to know that our team has exceeded your expectations. We understand that a seamless experience is crucial, and we're glad that we could contribute to making your journey with the app a smooth one. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help.
Aug. 18, 2023
I used the app for more than 1 year it all good and perfect and the customer support is perfect I recommended
Thank you so much for your positive feedback! We're thrilled you've been enjoying the app for over a year and had a great experience with our customer support. Your recommendation means a lot to us, and we're grateful for your continued support. If you ever have any questions or suggestions, feel free to reach out. We're here to help!
Aug. 10, 2023
Great customisation app with so many options and a very responsive team! Thank you for all your help!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying Customily! Our team is dedicated to providing the best experience possible, and we're glad to know that our responsiveness has been helpful to you. If you have any more questions or need further assistance, don't hesitate to reach out. Your support means a lot to us! :)