CPB ‑ Custom Product Builder
Custom Product Builder. Product Configurator w Live Preview.
Rating
4.5
feedback
145
chart
#2,237
All reviews
Rating Breakdown
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June 15, 2020
Until now we always got quick help to all our problems we had with the Costumizer app. We can only recommend the support, keep it up!
May 13, 2020
THIS APP & TEAM BEHIND IT WILL GO ABOVE & BEYOND FOR YOUR NEEDS! The Custom Product Builder App IS BY FAR MY FAVORITE Shopify tool! Their team has helped me build out a site with over 300 customizable products along with sending over custom, step-by-step video tutorials anytime I was confused or lost on what to do. LOVE THE CUSTOM BUILDER TEAM!
June 2, 2020
So robust, and quite easy to use considering how complex it is! Also, customer support is amazing! They respond within a day and were able to help me with advanced technical issues and help me with my CSS. It is a powerful tool, does everything I need it to, works quite fast, and has so many options that aren't too hard to use.
April 30, 2020
Works great! Set one up for titancasket.com. Team was extremely responsive in helping me get set up for a few questions I had, but it's mostly self-service. Really exciting and we've seen good traffic to the tool already.
April 21, 2020
The app works well, the customer service helps a lot and is fast to solve questions or problems. Great!
April 10, 2020
Really happy with this app and the team behind it have been great at providing quality support. Always get quick replies to questions and the app is getting regular improvements.
March 26, 2020
We are using this app in our store, everything works great and the support team is really good. We are happy and can highly recommend it!
March 19, 2020
We have always wanted to have a product builder, but we don't have developers in house and it was going to cost a lot to do it from scratch. So here's a great app that gets you definitely started. Simple, with quite some features, it is customizable to your need and very easily integrated with your store. I would definitely recommend it! Also I have to say customer service acts very fast and gets things done, as opposed to getting you to do the work, as many apps out there!
March 18, 2020
I uesd the app for 4 days, didn't work like it should. Waited on support to fix the problem, just kept getting passed around, but yet they say there is 24/7 support.
Hi there, We hope you are doing well! We apologize for the inconvenience. In March we had a very large volume of requests and we also just released a large update to our app. So we had some delay in answering and resolving customer requests. As soon as our developers were ready to take on your store setup, we have reached out to you with an offer to help and requested access to your store. Unfortunately you removed our app and refused our support, so we couldn't proceed with helping you. Creating custom products in general is a time consuming process - so our app comes with a 30-day free trial in order to give everyone enough time to set up products according to their business requirements. We apologize for any inconvenience this may have caused you. We will be happy to assist you again if you ever decide to check out our app again. We have recently added a lot of new exciting features and improvements. Stay Safe and Healthy! Cheers, CPB Team.
March 6, 2020
The app was working until the recent update. Please help. We need to get this up and running the soonest.
Using app
Over 1 year
Total reviews
2
Average rating
4.0
Hi team, We hope you are doing well! We apologize for the inconvenience. In our recent v3 release we updated a lot of core functionality for better speed and UX. Unfortunately it also included some bugs. Over the last few weeks we have been actively working on releasing fixes for all reported issues including the ones you sent to us. We have released a patch for rendering default options with support of 3 logic levels on Mar 17th. It also included a lot of other fixes / features. You can see an up to date changelog here: https://buildateam.zendesk.com/hc/en-us/articles/360042242811 Please let us know if you have any other issues or need help with anything else. Stay Safe! Cheers, CPB Team.
March 11, 2020
I was a little unlucky to get this app right after they did a big update so there were a few bugs. Once I got in contact with there support they went thought all the problems I had and fixed everything. I'm really happy how it is all working out. Overall good app and good support!
Nov. 29, 2019
Great apps and also great customer service. quick response and even if we have to be wait they notify us in advance. Their support is always easy to understand, use screenshot effectively, our question is clearly solved by them. Big thanks for apps and support team!
Nov. 27, 2019
On my previous wordpress site, with my knowledge of web building, it was not possible for me to have a custom product builder of this level, but this app made it so, so easy. The customer service I received was also excellent - they helped adjust the theme of the app to better fit my website and adjusted features that I needed, both with speed and ease. 10/10 would recommend for service alone.
Aug. 5, 2019
EXCELLENT service team. Fast and responsive plus they built some custom design features for us. Would recommend.
July 23, 2019
I used the app for a special part in my website and I needed help for a special feature : the help team is quick, nice and efficient. Thanks a lot !!!!
June 14, 2019
Thanks to the Product Builder, our challenge to offer our customers to customize our best bracelet design was excellently accomplished! Understanding exactly what we need and doing a professional job we have achieved it thanks to the good attitude, patience, responsibility of Alexey and his team!
May 16, 2019
Great app for customizing products. Customer service is phenomenal and addressed all my needs. highly recommended
May 14, 2019
After working with this app for about a month I can say that once you get a hang of it it's great. There are so many possibilities for product customization and the team has been so helpful and responsive, always tweaking the app for our specific needs and fixing any issues we had. The app itself takes some getting used to, but I'd give 5 stars for the helpfulness of the developers alone.
May 3, 2019
Disappointed with this app. I initially had really high hopes - interface-wise, it looked the best among similar apps and had the most logical process (although it takes a while to get the hang of it but once you do, it's great) the app has a LOT of bugs that cannot be fixed. Customer service is extremely slow and I would wait weeks to get a response back (yes, while paying 50$ a month which is a very high price for a half functioning app). In the end, they couldn't give me what I needed and neither were they willing to offer a refund despite my requests for taking long to get back to me and not solving my problems. Other apps I've dealt with offer refunds immediately if their app doesn't meet your needs. Also, make sure to check compatibility with other apps you are using. This app also turned out to be incompatible with a multi-country pricing app I was using.
Hi ViajecitoPH team, Thank you for your review. We are sorry that you experienced delays with our support team. We took steps to improve our processes and we try to respond to submitted tickets much faster now. We also started receiving more and more complex custom product requests and even though our application is already quite flexible, we have hard times catching up with all the customization & features that are being requested. It does indeed take us some effort & time unfortunately to deliver, but it's pleasing to see the end result eventually. We thank everyone for their patience with us. We are trying to make things better as fast as we can.. We also apologize that you have not received a full refund when you asked for it. There was some miscommunication and your request was never sent to Shopify support who actually handles the refunds. We have taken care of this now and have asked them to send you a refund for the time that you were unable to use the application. We hope that it was already processed and deposited to your account! We have also worked on building compatibility with some of the multi-currency apps. We will continue monitoring this situation and keep adding more integrations. Please let us know if we can do anything else for you. Sincerely, CPB Team.
April 25, 2019
Nice functionality but it frequently doesn't save the product variants properly and you have to re-do it which takes ages to set-up.
Dear Keatz Takeaway Team, Thank you for your review. We are sorry that you have experienced issues with saving the custom products. Please note that currently in order to ensure the custom product categories / options / custom layers are saved properly – first click SAVE at the bottom of the category / panel / option screen, and only after that the SAVE button at the top of the page. We realize that this is not ideal UX / UI, and we are actively working on improving it. Meanwhile, if you need any help with the product setup or have any questions - feel free to email us, and we will take care of any issues you have asap. Sincerely, CPB Team.