All reviews

Rating Breakdown

  • 5
    89% (296 ratings)
  • 4
    2% (8 ratings)
  • 3
    3% (9 ratings)
  • 2
    0% (1 ratings)
  • 1
    5% (17 ratings)

Reviews with Text

  • 98% (325)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 20, 2025

Merci Casper :) qui m'a bien aidé ... je recommande DFW

Store

Sapiato

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 29, 2025

This is by far the best app that is friendly with merchant centre especially if you have multiple currencies. Casper was really helpful and he helped us configure our shopping feed

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2025

Casper has been the easiest support I’ve worked with — highly efficient and incredibly quick to provide solutions. They were a huge help in setting up various technical rules across multiple feeds. :)

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

1 / 5 Share

Sept. 21, 2025

I start setting up everything, and only after a while, they tell me Italian is not a supported language to use with AI features, which basically means an overpriced product feed uploader. Better use Simprosys

Using app

About 8 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hello there, Thank you for taking the time to share your feedback, and we’re sorry to hear that the lack of AI in Italian has negatively affected your experience with our platform. We understand how important it is to have a comprehensive and personalized user experience, and we greatly appreciate you bringing this need to our attention. On our website, we do have the information about the available languages (English, Polish, and German) but thanks to your feedback, we’ll make sure that the information is more visible. Additionally, we are working on developing AI in Italian and plan to add it to our offering in the near future. We are constantly working to improve and expand the functionality of our feed platform, and the introduction of new languages is among our priorities. Best regards, Kasia/ DataFeedWatch

5 / 5 Share

July 15, 2025

Awesome app and staff

Using app

41 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

July 10, 2025

Casper was quick to help with a solution to a new mapped field for the team! Best and Quickest feed support team I've worked with as a partner in 10 years of ecommerce business

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 6, 2025

Joan helped me massively in setting up various technical rules in many different feeds. 5* help, thanks mate.

Using app

About 2 years

Total reviews

4

Average rating

5.0

1 / 5 Share

May 6, 2025

Onboarding is terrible. I had a meeting scheduled for yesterday and it was canceled due to the onboarder's "schedule change" . Then today I had my call, it was very rushed. All he wanted to was get off the phone. He only connected google merchant center and that was it. In the shopify dashboard it states "96% percent of users get better results and higher ROI after an onboarding call Book a FREE onboarding call During the onboarding we will Set up your product feed and improve your ROI Discuss how to improve the conversion rates for your campaigns Optimize your product feed to improve the quality of the listings Show you the best use cases from companies like yours" This did not happen on my call. I contacted support and they just gave me the run around and wanted me to pay $99 for setup. What a joke . I do not feel like a valued customer so far! Not sure if I will keep this app.

Using app

6 days

Total reviews

22

Average rating

4.1

Developer Reply

Hello Tracy, Thank you for taking the time to share your feedback, and we're genuinely sorry to hear that your onboarding experience didn’t meet your expectations. There was indeed a last-minute rescheduling issue that might have caused a disruption - something we try very hard to avoid. We sincerely apologize for the inconvenience this caused. Nonetheless, we understand that the session felt rushed to you, and we’re truly sorry if it gave that impression. We’d really appreciate the opportunity to make this right. We’d be happy to schedule a complimentary extended onboarding session with one of our senior specialists. Please reach out to us directly at [email protected], and we’ll prioritize your session. Best regards, Kasia/DataFeedWatch

5 / 5 Share

April 18, 2025

update:The staff proactively contacted me and resolved the issue properly. I look forward to using this app again in the future when the need arises. Thank you to the staff who helped me. ———————————————————————————— I am writing to share my frustrating experience with this app. I only tried out the app, but I didn't realize that I was being charged once I didn't properly close or cancel it. I contacted their customer support multiple times, but I never received any response. I couldn’t find any clear option to cancel the subscription within the app itself. After searching for quite a while, I finally managed to delete it through Shopify’s plugin section. I was charged a total of $239 USD and $80 USD without my consent. I am requesting a refund for these charges. I hope the team can resolve this issue promptly and improve the user experience.

Using app

28 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Roy, we're sorry to hear about your experience and appreciate your feedback. It looks like your initial message was sent to Cart, which caused a slight delay in reaching DataFeedWatch's support team. As soon as we learned about your request, we processed a full refund. Please note that DataFeedWatch offers a 15-day free trial, after which a subscription fee is charged unless the account is cancelled. We hope that your recent interaction with us has helped to resolve the issue. If there’s anything more we can do for you, please don’t hesitate to reach out to our Support team. Best regards, Kasia/DataFeedWatch

5 / 5 Share

Feb. 21, 2025

Powerful feed apps can have a steep learning curve, but DataFeedWatch has for us been intuitive to use even for marketers with limited technical understanding. Their team has also been responsive and very helpful whenever there's been an issue or we've had questions.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

4 / 5 Share

Feb. 21, 2025

I'm totally new to product feeds and customer service is always on hand to help when I run into issues or things I don't understand. Ivan was particularly helpful :)

Using app

Over 8 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 20, 2025

The product feed tool is easily configurable and relatively intuitive. This tool can help you to optimize your feed without having to spend a lot of time to make unwanted or unneeded changes to your store's data. The team provide excellent support to get you up and running very quickly.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2025

Excellent support service! Huge thanks to Chris for the high-quality and fast assistance. I really appreciate it!

Using app

Almost 3 years

Total reviews

11

Average rating

4.6

5 / 5 Share

Jan. 22, 2025

Very helpful app and great support.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2025

Excellent and flexible feed, and support which is second to none. We have used this app for a while now and whenever I have an issue, or need support or advice, the team always go above and beyond to get it sorted.

Store

ZONE3

Using app

Over 2 years

Total reviews

5

Average rating

4.0

5 / 5 Share

Jan. 8, 2025

Great Support

Using app

About 3 hours

Total reviews

8

Average rating

4.8

5 / 5 Share

Dec. 19, 2024

Love the support, they are always very helpful

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2024

Great app with excellent support! Chris and the entire team have been incredibly helpful whenever we've needed assistance. Thank you so much!

Using app

About 1 year

Total reviews

6

Average rating

4.3

5 / 5 Share

Dec. 5, 2024

5/5, great support, it does a take a little bit of time to work with the app, but the customer support is super helpful. For us we have all the features that we need.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

The undisputed best feed tool out there. We have tried almost every tool out there and nothing comes close to DFW. The integration is seamless and the ability to write rules makes sure any new products will turn up in your feeds the way you want it to be. Their support is also top notch. A lovely gentleman called Ivan even went as far as to rewrite our janky regexp code to improve it. Absolute rockstars.

Using app

About 4 hours

Total reviews

3

Average rating

5.0