DC: Marketing on WhatsApp API
DelightChat WhatsApp Marketing + AI Customer Support Inbox
Rating
4.9
feedback
189
chart
#3,231
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
13%
-
Less than a year
62%
-
More than a year
22%
Reviews Summary
The reviews for the DelightChat app are overwhelmingly positive, with users praising the exceptional customer support provided by the team. Many users highlight the quick responses, helpful guidance, and genuine care shown by the support agents. The app itself is described as user-friendly, seamless, and effective for managing various communication channels like WhatsApp, Instagram, and email. Users appreciate the ease of integration with Shopify and the ability to streamline operations and improve customer experience. However, there are a few mentions of technical challenges, such as difficulties in setting up certain features like Facebook and Instagram integration.
Highlights
Review RSS Feed
All reviews
Dec. 12, 2025
Thank you so much for the 5-star rating, Kalyani Threads! We’re thrilled to have you on board. Looking forward to supporting your growth on WhatsApp. - Nithya from DelightChat Support Team
Dec. 12, 2025
WE have integrated the app and setting up the whatsapi . Team is helpful and curtious and walked through the details and being very patient, so far the services are good .
Thank you for the kind words, AdornbyIris! So glad to hear the team was helpful and patient during your setup. We’re always here to support you! - Dharmapriya from DelightChat Support Team
Dec. 8, 2025
We used DelightChat for about 3 years and overall it served its purpose reasonably well during that time. The platform was decent for our needs though over the years we noticed a big lack of innovation and updates compared to other solutions in the market. Pricing used to feel fair, but today it feels expensive for the feature set offered, especially considering the slow progress in new functionalities (AI, automation, etc.). The reason for the 3 stars — and not lower — is because our main issues happened during the exit phase, which was honestly quite disappointing. 1. Unexpected extra charges: We discovered we had been charged over $150 USD in the last three months due to contact overages. There is no clear or easy way to view contact count/usage, and since billing runs through Shopify, it slipped under the radar initially. The lack of transparency here felt very “sneaky.” 2. Canceling equals losing paid time: We canceled our monthly subscription expecting to use the remaining paid period until renewal, but instead we immediately lost access — meaning we paid for days we couldn’t use. This felt unfair and like wasted money. 3. Unused balance non-refundable: We also had funds inside the platform for marketing messages, which we couldn’t withdraw due to a strict no-refund-after-7-days policy. Again, money lost. In summary, the platform itself works, but it’s falling behind competitors and can become costly for what it offers. Most importantly — be extremely careful with billing, overage charges, and the cancellation process, as the offboarding experience was frustrating for us. If you never need to leave the service, maybe you’ll be fine. But for us, transitioning out was unfortunately far from smooth.
Hi Juan, Thank you for taking the time to share such a detailed review, and for being with DelightChat for nearly three years. We truly appreciate the trust you placed in us over that time, and we’re sorry that your exit experience didn’t feel smooth. To clarify a few points for future merchants reading this: 1. Overage charges: We rechecked your account, and the overage fees were accurate based on WhatsApp contact usage. These details are available on our billing page, but we understand they can be easy to miss. We’ll be improving visibility around usage and billing so this is clearer going forward. 2. Cancellation & unused subscription time: While uninstalling the app on Shopify ends access immediately, we always refund any unused portion of the billing cycle, and this has been done for your account as mentioned earlier. 3. WhatsApp marketing balance: We completely understand your frustration here. Our WhatsApp API provider (Gupshup) has a strict 7-day refund policy that we are required to follow, which is why we were unable to process a withdrawal of the remaining balance. We’re exploring if there are ways to offer more flexibility moving forward. 4. Product innovation & AI features Your feedback on product progress is fair, and we’ve taken it seriously. Our new AI chatbot and automation upgrades are launching at the end of this month. We wanted to ensure we shipped a well-designed, reliable product rather than rush something out. Juan, we’re sorry that parts of your offboarding experience were frustrating. Your feedback is extremely valuable and already helping us improve the clarity of billing, cancellation flow, and overall merchant experience. Thank you again for the years you spent with us at DelightChat. We wish you and your business the very best moving forward. - Baz, DelightChat
Dec. 7, 2025
Delight Chat is an excellent platform with a very supportive and professional team. Their support team is sincere, responsive, and always helpful. Highly recommended!
Thank you for the kind words! We're so glad to hear that DelightChat has been a helpful tool for your business. If there's ever anything more we can assist with, our team is just a message away. - Nithya from DelightChat Support Team
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