DC: Marketing on WhatsApp API
DelightChat WhatsApp Marketing + AI Customer Support Inbox
Rating
4.9
feedback
185
chart
#3,535
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Sept. 4, 2025
The features all sound great. I was confident that once we setup, that this would have been the application that we would go with to support our customers and more. But trying to setup Facebook and Instagram would complete with Facebook DM and Instagram DM. They couldn't figure out how to use it while I waited to message with their support once per day and see that it might have taken weeks to get a fix. If you are in the USA, beware that there hours are the opposite of ours and you will only be able to send and receive a message once per day, unless you stay up all night to answer them. I feel that they dont know the tech side of the product so well. The lady that we dealt with was very nice and accomodating in the onboarding call, but that is not enough to ignore that the product would not setup properly. If you try it and all sets up well from the start, then I would go for it. But I wont waste many days in limbo whil they "might" get it fixed.
Hi Jeffrey, Thank you for your detailed feedback, and we sincerely apologize for the frustrating experience you faced during setup. We understand how disappointing it must have been to wait on support while dealing with critical integrations like Instagram DMs. Our support team is currently based in one timezone, and while we strive to be as responsive and hands-on as possible, we recognize that this can cause delays for merchants in other regions, especially during setup. We're truly sorry again for the inconvenience caused. Additionally, Meta has made certain changes that affect IG DM access based on geography and account type, which has introduced new challenges outside our control. That said, we take full ownership of the onboarding experience and are actively working on clearer communication and faster resolutions. We’re grateful for your initial trust, and if you’re open to giving it another try, we’d love the chance to get everything working right from the start. – Baz from DelightChat
Aug. 18, 2025
over it is a satisfactory experience, but the system of whatsapp group was more approachable and easier for queries
Hi Team Doft Candles, Thank you for your honest feedback and for being with us for nearly two years - it truly means a lot! We hear you on the preference for WhatsApp group-based support. To share a bit of context: we’ve now shifted to supporting all our merchants via a dedicated WhatsApp number. You’ll still get the same human support, but this setup helps us streamline conversations as we grow, ensuring that no query gets missed in a busy group. That said, we're always looking for ways to make support feel even more personal and approachable. If there’s anything we can do to make your experience smoother, we’d love to hear from you! – Baz from DelightChat