DC WhatsApp Marketing+Helpdesk
DelightChat WhatsApp Marketing + Customer Support Software
Rating
4.9
feedback
144
chart
#2,804
All reviews
Rating Breakdown
Review RSS Feed
Jan. 1, 2022
Perhaps the best onboarding I have experienced so far, this is one product that is truly built customer first. App is so far working well for our needs.
Thank you Skillmatics team for your kind words! We couldn't have asked a better way to kickstart the new year :) We will strive to continuously deliver delight to you and watch you grow. Regards, DelightChat team
Dec. 27, 2021
Baz from Delight Chat used this to help me with questions I asked and resolved them through chat on Delight Chat Support Chat.
It has been my pleasure to interact and work with a mission-driven team as the Wisdom of the Womb's. Thank you for sharing your appreciation, it means a lot to me. I look forward to continue working closely in future as well! Warm regards, Baz (Partnerships @DelightChat)
Dec. 24, 2021
We started using DelightChat earlier this year and as the main user in the company, I can say it has helped streamline my job in customer delight. The app features some nifty tools and the merchant support is always on point. It's good having a one stop solution to all our outreach needs.
Hey NoNasties team, Woah! You just made our day. Getting a public appreciation from a brand that thinks big and aspires to make clothing planet-friendly is a treat. We look forward to continue delighting you in future as well. Once again, a big thank you for placing your trust in us, really means a lot! Cheers to more awesomeness. - DelightChat team
Dec. 17, 2021
Absolutely love it! Customer support tasks now can be done quickly and easily with quick reply template and automated reply. We are now able to respond quicker and give a better customer support experience to our customers. I kid you not, give it a shot and you'll thank me later.
It has been an absolute joy and honour working with you all, SmarterPetSupplies Team. Thank you for continuing to place your trust in us. We are determined to continue delighting you and watch you grow! Cheers, Devina (Product Manager @DelightChat)
Dec. 12, 2021
We loved it helped us a lot. We can reply to all your customers in one place, respond to the customer's comments too and the best thing which is magnificent is the automation rules that auto-response to your customers depending on their order status.
Big thanks team DarBeauty for your appreciation. We're soo glad you're finding value in DelightChat. We built automation rules with care and I'm sure you would enjoy using these features too - quick replies and auto-assignment of tickets based on different conditions. Cheers to more growth and happy customers :) Devina, Product Manager @DelightChat
Dec. 3, 2021
Amazing app! Lets me control all my comunications in 1 PLACE! PLus its safes time with automated responses that save on agents and speeds up the answer time for clients.
Thank you fixoem.com team, it's such a delight to hear words of praise from you! We're happy you found Automation valuable. We highly recommend you also try help-centre articles through the self-serve widget on your website. This way your customers can find responses to common FAQs all by themselves :) All the best! Devina Product Manager @DelightChat
Dec. 1, 2021
One of the best customer support apps I have ever found. They are upgrading their system frequently and their team is quick in response. Would definitely recommend this app to any business who is looking for helpdesk solution
We're so happy to support the growth of studiobytcs.com. Thank you placing your trust in us and for sharing the review. Upwards and onwards :) Cheers, Devina (Product Manager @DelightChat)
Nov. 17, 2021
This app is fantastic and the team is very committed to ensuring every store owner has a pleasurable experience. I am talking about requesting a feature at 9am this morning (Which most apps/companies say we will add it to our list and never do it) Not DelightChat! They had this feature implemented on the same day. Really awesome and the app itself is just great.
Hi James, Yay! Thank you for the wonderful words. It gives us a deep sense of joy when even the new users like you derive value out of DelightChat. It is also reassuring that we are headed in the right direction by keeping the customer-experience first. Thank you once again for sharing the feature request and helping us serve you better. Cheers, Devina Product Manager @DelightChat
Nov. 14, 2021
Our small team has been using Delightchat for about 4 months now. We absolutely love it! We've LOVED the ability to communicate in app about particular emails, issues our customers are having, etc. The quick replies are a life saver. It's a one-stop shop for us. We also love the bubble on the screen and the ability to input FAQ there for customers to utilize. The support is great too :)
Using app
4 months
Total reviews
2
Average rating
5.0
Hi Erin, It's such an honour being trusted by such a beautiful, gentle and caring brand as yours. We will keep raising our bar to continue delighting you in future! Regards, Devina Product Manager @DelightChat
Nov. 10, 2021
Love this app, it helps my business so much! It is easy to use, the developers take on board any feedback and action it quickly. It stream lines our processes which is great.
Hey Kate, we're so glad that your beautiful brand decided to use DelightChat all those months back. We hope to continue making customer support easy and streamlined for your business :)
Nov. 8, 2021
We use delight chat for our customer support. The whatsapp chat on the website is very smooth and helps us connect with our customers effectively. We even use DelightChat for our social media replies. I love the team tagging feature that they have, it allows us to tag the chat to the right person without inconvenience to the customer. Would highly recommend this app.
Hey Navya and team, we're deeply grateful that you chose DelightChat to power your customer support. Thank you for your kind review. We look forward to continue delighting you :)
Nov. 8, 2021
I've been using this for three months and it is excellent to manage customer emails. It keeps all correspondence together, integrates seamlessly with gmail, Shopify, facebook. A great user-defined tag management environment that is also colour coded, clear intuitive screen, customer Shopify data shown and fully accessible right there on the screen. Very handy and definitely increases my customer service.
Hi Murray, it's been such a pleasure collaborating with you and your beautiful brand 'Charley Boutique'. Thank you for your kind words, and look forward to delighting you even more in the future!
Nov. 8, 2021
App is very good, can see customer history and chat is supportive. Highly Recommend this app for whatsapp
Hi Aparna, thank you for placing your trust in DelightChat. We look forward to serving you and the EltheCook team better in the future!
Oct. 27, 2021
This is app has a good interface. I've faced difficulties with other apps and have found this to be the best out of them.
Thank you RugWeave team for trusting us! We hope to continue delighting you and your customers.
Oct. 27, 2021
We were looking for more advanced and easy-to-use customer engagement platform. DelightChat was a good choice and if anyone is looking for Omnichannel solution, I highly recommend it!
You just made our day! Thank you for your love, we hope to continue adding value to your team.
Sept. 8, 2021
Needed an app to see all my user queries from social media and emails at one place. Delight chat does exactly that and also has a seamless integration with shopify. Thanks to Baz for helping me set it up with ease.
Sept. 2, 2021
Better than Zendesk and Freshdesk. I've used all those and Delight is more intuitive and simple to use. Recommended!
Aug. 11, 2021
Been using this app for over a month now, really like the fact that everything is in one window. from Order information (majorly for WISMO queries) to product links/images (for conversational commerce), its reduced our reply time and effort significantly. With Instagram DM's integration done last month, its really become a one place solution to engage and help our customers.
June 22, 2021
The Nestery is an Indian marketplace for children's and parenting products. With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members of our rapidly growing team on one system to address any queries from customers, vendors and all other stake holders. Working with DelightChat has been a really great experience. Whatever initial hiccups we experienced were immediately sorted by Sankalp and Preetam's team. What we like: 1. Widget on website - Has made customer support more visible and accessible to our customers. 2. Inbuilt Fast replies and Shopify syncing - They sync with Shopify seamlessly and have inbuilt replies with dynamic fields for a lot of the repetitive queries that a customer tends to have in Ecommerce (Where is my order?!). 3. Costing is not per user and hence, more economical for small businesses who are scaling up. What we are hoping to see in their next update: 1. A hyperlink that we can share to the widget for queries on channels like Insta DMS, which does not yet link to DC 2. Insta DM integration (coming by June end from what I hear). Biggest plus of all - Their team is super responsive and easy to access on Whatsapp. Thank you Sankalp and Preetam for building this, and making life simpler for us at The Nestery! :)
June 17, 2021
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, a very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience. Kudos to Preetam and the team for such a good product and for being so customer centric. I only see them getting better and better!
Udit and the entire team at Tilfi have been a joy to work with. Thanks to your feedback, we have been able to make DelightChat a customer service helpdesk loved by dozens of brands. Thank you for being part of our journey :) Preetam, Co-founder