DC: WhatsApp Marketing + API
AI Chatbot for IG/FB/Email, WhatsApp Automation, Cart Recovery
Rating
4.8
feedback
205
chart
#3,149
All reviews
Review RSS Feed
Dec. 1, 2021
One of the best customer support apps I have ever found. They are upgrading their system frequently and their team is quick in response. Would definitely recommend this app to any business who is looking for helpdesk solution
We're so happy to support the growth of studiobytcs.com. Thank you placing your trust in us and for sharing the review. Upwards and onwards :) Cheers, Devina (Product Manager @DelightChat)
Nov. 17, 2021
This app is fantastic and the team is very committed to ensuring every store owner has a pleasurable experience. I am talking about requesting a feature at 9am this morning (Which most apps/companies say we will add it to our list and never do it) Not DelightChat! They had this feature implemented on the same day. Really awesome and the app itself is just great.
Hi James, Yay! Thank you for the wonderful words. It gives us a deep sense of joy when even the new users like you derive value out of DelightChat. It is also reassuring that we are headed in the right direction by keeping the customer-experience first. Thank you once again for sharing the feature request and helping us serve you better. Cheers, Devina Product Manager @DelightChat
Nov. 14, 2021
Our small team has been using Delightchat for about 4 months now. We absolutely love it! We've LOVED the ability to communicate in app about particular emails, issues our customers are having, etc. The quick replies are a life saver. It's a one-stop shop for us. We also love the bubble on the screen and the ability to input FAQ there for customers to utilize. The support is great too :)
Using app
4 months
Total reviews
2
Average rating
5.0
Hi Erin, It's such an honour being trusted by such a beautiful, gentle and caring brand as yours. We will keep raising our bar to continue delighting you in future! Regards, Devina Product Manager @DelightChat
Nov. 10, 2021
Love this app, it helps my business so much! It is easy to use, the developers take on board any feedback and action it quickly. It stream lines our processes which is great.
Hey Kate, we're so glad that your beautiful brand decided to use DelightChat all those months back. We hope to continue making customer support easy and streamlined for your business :)
Nov. 8, 2021
We use delight chat for our customer support. The whatsapp chat on the website is very smooth and helps us connect with our customers effectively. We even use DelightChat for our social media replies. I love the team tagging feature that they have, it allows us to tag the chat to the right person without inconvenience to the customer. Would highly recommend this app.
Hey Navya and team, we're deeply grateful that you chose DelightChat to power your customer support. Thank you for your kind review. We look forward to continue delighting you :)
Nov. 8, 2021
I've been using this for three months and it is excellent to manage customer emails. It keeps all correspondence together, integrates seamlessly with gmail, Shopify, facebook. A great user-defined tag management environment that is also colour coded, clear intuitive screen, customer Shopify data shown and fully accessible right there on the screen. Very handy and definitely increases my customer service.
Hi Murray, it's been such a pleasure collaborating with you and your beautiful brand 'Charley Boutique'. Thank you for your kind words, and look forward to delighting you even more in the future!
Nov. 8, 2021
App is very good, can see customer history and chat is supportive. Highly Recommend this app for whatsapp
Hi Aparna, thank you for placing your trust in DelightChat. We look forward to serving you and the EltheCook team better in the future!
Oct. 27, 2021
This is app has a good interface. I've faced difficulties with other apps and have found this to be the best out of them.
Thank you RugWeave team for trusting us! We hope to continue delighting you and your customers.
Oct. 27, 2021
We were looking for more advanced and easy-to-use customer engagement platform. DelightChat was a good choice and if anyone is looking for Omnichannel solution, I highly recommend it!
You just made our day! Thank you for your love, we hope to continue adding value to your team.
Sept. 8, 2021
Needed an app to see all my user queries from social media and emails at one place. Delight chat does exactly that and also has a seamless integration with shopify. Thanks to Baz for helping me set it up with ease.
Aug. 11, 2021
Been using this app for over a month now, really like the fact that everything is in one window. from Order information (majorly for WISMO queries) to product links/images (for conversational commerce), its reduced our reply time and effort significantly. With Instagram DM's integration done last month, its really become a one place solution to engage and help our customers.
June 17, 2021
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, a very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience. Kudos to Preetam and the team for such a good product and for being so customer centric. I only see them getting better and better!
Udit and the entire team at Tilfi have been a joy to work with. Thanks to your feedback, we have been able to make DelightChat a customer service helpdesk loved by dozens of brands. Thank you for being part of our journey :) Preetam, Co-founder
June 16, 2021
This app really help us to have a more organized WhatsApp Business so we can speak directly to our customers and know every piece of information needed.
Thank you Alberto for being one of our first users of the WhatsApp integration with SuperLemon. We're glad that you found the WhatsApp Inbox product valuable. Thank you for being part of DelightChat :) Preetam, Co-founder
June 16, 2021
One word for DelightChat, Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but we wanted something custom suited to our operations and to handle the high volume of tickets across multiple channels and that is where these guys stepped in. The team is very agile and the most amazing part is, whenever there is a blocker, their whole team steps in and solves it almost instantly. We cannot thank the DC team enough for introducing such a wonderful tool out there.
June 16, 2021
You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly. If you aren't using DC, you are missing out big time. Highly recommended!
Akshay and their team have been a 'delight' to work with. From providing quality feedback to being patient with us as we resolved issues, we are glad that XYXX is onboard DelightChat and that we are able to power your customer support operations. Preetam, Co-founder
June 15, 2021
Delight Chat has made it so much easier for us to keep track of all our customer communication. My team and I are really enjoying the fact that the app is so simple to use, it has all functionality we need and more. Their support is phenomenal. We are customers for life.
Simonne, it's been a pleasure working with you and the entire team at IntrinsiCurly Me. Your feedback helped us improve our FB Messenger channel and mobile app. We are really thankful and glad that you are part of DelightChat's journey now and beyond :) Preetam, Co-founder
June 15, 2021
Communicating with our customers has now been made simple with Delight Chat. Our team was struggling earlier with multiple business numbers causing confusion and having felt a lack of control over client relations with our team, we knew we had to do something about it. Enter - Delight Chat. Delight Chat helped streamline our communications and provide our customers with great service. The Delight Chat team is super responsive and are able to solve issues pretty quickly. If you're trying to provide your customers with great support at a reasonable price, this is a must-have.
Thank you for those kind words Aakash. It's been a delight working with your team, learning from your feedback and iterating on DelightChat's product to make it better. We're glad you're with us on this journey :) Preetam, Co-founder
June 15, 2021
At Anveshan, delight chat helped our customer experience so much. Having all the chat platforms integrated in a single platform with such great integration with Shopify was really awesome. Along with that, the whole team is very proactive with any issue we face during our usage or any small tweak we like to have in product. Would highly recommend to give DelightChat a try.
Thank you Ayush for trusting us to help manage your customer support operations. We are grateful that you decided to join us in our journey and give us feedback to help us grow. We will keep improving DelightChat until we are the best support tool for ecommerce brands! Preetam, Co-founder
June 15, 2021
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle. Working with the team is a pleasure by itself. Highly recommended!
It's been wonderful working with the entire Sleepy Owl team, hearing your honest and thoughtful feedback which has helped us make DelightChat a better tool, one day at a time. We thank you for being onboard with us on this journey :) Preetam, Co-founder
June 15, 2021
DelightChat is by far the best app that we have come across to help streamline customer interactions. The DelightChat team is super helpful and are very quick to respond to requests. I would very highly recommend the app.
Thank you to Anurag and the entire Nestasia team for believing in us. We are super grateful to have you onboard and make customer support awesome for your brand :) Preetam, Co-founder