Zapiet ‑ Rates by Distance
Zapiet - Rates by Distance
Rating
4.3
feedback
77
chart
#3,595
All reviews
Rating Breakdown
Review RSS Feed
Oct. 26, 2024
had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we
Oct. 3, 2024
Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!
Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨ -Jeanette
Sept. 30, 2024
Hello Earl, Thank you so much for taking the time to review our app! If you need anything, we're just one message away. It's always a pleasure to help you! ❤️ Jeanette
Sept. 24, 2024
Would better give them 0. This best describe experience, app is NOT working properly, you would need to check it daily. Is it not SET it and forget it solution.
Hi Mariia, Thank you for taking the time to share your feedback. We take all feedback seriously, whether positive or negative. We have over 1000 merchants using our Delivery Rates by Distance app each month without issue, and the only reason to ever open the app is to change rates. Our goal with the Delivery Rates by Distance app is to provide an accurate, user-friendly tool to help our merchants manage delivery costs effectively. While we strive for a seamless experience, there may be occasional issues, and our support team is committed to addressing them promptly. In your case, we attempted to investigate the issue, but our access to your store was removed. If you'd like further assistance, please feel free to reach out to us again at [email protected]. Kind regards, Ismail
Aug. 22, 2024
Customer support is great
Hi Jon, It was a pleasure chatting and helping you with the rates for our Delivery Rates by Distance app! If you have any questions or need any assistance down the road, please do not hesitate to send us a message. Warm regards, Jessica
April 27, 2024
Overall the idea of the app is good, but the customer service is bad. However, the app will occasionally charge customer with a wrong shipping rate, way lower than actual shipping rate making our business needing to bear the extra shipping cost. We had talked to the support on this issue multiple times but the issue still remains.
Hi Twinka team, We've investigated the response times and identified a bottleneck in our escalation process, particularly concerning senior support agent availability during weekends. We've since optimized our automation and systems to ensure quicker resolution and smoother handling of such cases, while still prioritizing consistency by assigning recurring issues to the same senior support agent whenever possible. We're truly sorry for the delay and any trouble it caused you. It's really important for us to deal with these issues quickly. When you first reported the issue, we fixed it straight away. This time, when you reported it again, we got our developers involved and they implemented a permanent fix. Thank you once again for your patience and for bringing this to our attention. We're committed to continuously improving our service to better serve you and all our valued customers. If you have any further questions or concerns, please don't hesitate to reach out. - Klaudia
March 20, 2024
Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!
Hi Claudia, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app! It was wonderful chatting and assisting you to make sure that everything was up and working as expected. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Feb. 21, 2024
Great Customer service!!!!
Hi Mathias, Thank you for taking the time to leave a review for our Delivery Rates by Distance app If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
Feb. 17, 2024
There are many apps that does the same as that one but what I really enjoyed was the support, especially Jeanette for almost today, she was very helpful till we made sure everything is in place. Thanks again.
Hi Bassem! Thank you for your kind words and it was my pleasure to help you get your rates up and running with our Zapiet - Pickup + Delivery app and Zapiet - Rates by Distance app. Please do not hesitate to reach out to us for in the future. Have a wonderful day! ☀️, -J Barjum
Feb. 14, 2024
The Zapiet Rates by Distance app together with their Pickup + Delivery app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. These apps are intuitive and easy to customize to fit your business and the support team is there to help fix any issues right away.
Hi Paul, Thank you very much for taking the time to leave a lovely review :) It was a pleasure chatting with you and making sure that our Delivery Rates by Distance app was integrated and working with our Zapiet - Pickup + Delivery app to generate the correct rates to your customers. If you have any other questions or need any further assistance, please do not hesitate to reach out. All the best, Jessica
Feb. 2, 2024
Thank you for giving Zapiet - Rates by Distance a 5-star review! It was a pleasure helping you configure accurate delivery rates based on driving distance and the shortest route. If you have any questions or need further assistance, you know where to find us :) Cheers, Klaudia
Dec. 1, 2023
Grundsätzlich ist der zapiet support immer erreichbar und antwortet schnell! Ich hatte heute mit Betty zu tun und sie war sehr kompetent und hilfreich. Toller support!
Hi Renate! Thank you for your fantastic review of our Zapiet - Pickup + Delivery app. It was my pleasure to assist you. If you need anything or have any inquiries, please don't hesitate to contact us. Wishing you a wonderful Christmas season! Betty
Nov. 17, 2023
Jessica is just the best. The zapiet team is always on point when it comes to their support and customer service. thank you. you all rock
Using app
--
Total reviews
3
Average rating
5.0
Hi Sean, Thank you for leaving such a lovely review It was my pleasure chatting with you and helping you with our Delivery Rates by Distance app. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Nov. 14, 2023
Jessica on the Zapiet team is absolutely amazing and very helpful! None of my questions where to much and she is always sure to check everything we need help with is done fully! very helpful thank you Jesssica!
Using app
Almost 3 years
Total reviews
2
Average rating
5.0
Thank you Aimee for your lovely review, I really appreciate it Please do not hesitate to reach back out if you have any questions or need any assistance with our Delivery Rates by Distance app in the future. Warm regards, Jessica
Oct. 4, 2023
Bonjour Ibrahim, Je vous remercie d'avoir pris le temps de nous laisser un avis sur notre application Zapiet - Tarifs par Distance. N'hésitez pas à nous contacter de nouveau, au besoin ! Au plaisir, Sandy
Aug. 1, 2023
Love this app. We're a business supplying bulky goods to the local area which each order needing a different quote for delivery. It's completely essential to our operation and couldn't speak more highly of it.
Hey Guys, Thank you so much for taking the time to leave such a lovely review. It is great to hear now Zapiet- Rates by Distance has helped you charge delivery rates that suit your business! Remember we are always here if you need any advice or assistance! Best wishes, Kitty
July 27, 2023
Jessica is the best! Helped me with my issue so fast! I would recommend this app to anyone especially if you are in retail.
Hi there, Thank you for your review, it is much appreciated It was my pleasure helping you with the rates section of our Zapiet Rates by Distance app and ensuring your customers are charged accordingly. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
April 11, 2023
Excellent customer service! This team really listens to your issues and addresses and fixes any problem. Highly recommend this app if you have delivery radius.
Hi Angela, Thank you so much for your kind words and for taking the time to write a review It was my pleasure helping you today with locales & rates for our Delivery Rates by Distance app that you have integrated into our Zapiet - Pickup + Delivery app. Any other questions or further assistance, please do not hesitate to send a message. Kind regards, Jessica
Jan. 18, 2023
After using other delivery apps, Jessica at Zapiet went absolutely ABOVE and BEYOND to get us up and running Zapiet, especially when Shopify was unable to help. When our previously app went down, and Shopify was unable to troubleshoot the issues, Jessica spent hours with me walking through every step until the app was working PERFECTLY. I've never had such helpful, caring, and patient customer service ever. Our store depends on this service working correctly and without her help, it would have completely shut us down. I cannot thank her enough!!!
Jan. 2, 2023
Flora was amazingly patient and knowledgable. She stuck with me for hours helping me set up the app exactly how I needed it to and help facilitate between Zapiet and Shopify. She deserves a raise, a promotion, heck let her on the board!
Hi Amanda, Thank you very much for your kind review! I am glad I was able to help you get you setup with Zapiet ‑ Rates by Distance and Zapiet - Pickup + Delivery on chat. Wishing you all the best for the New Year! All the best, Flora