Zapiet ‑ Rates by Distance
Local delivery rates based on distance radius from your stores
Rating
4.9
feedback
79
chart
#1,189
All reviews
Review RSS Feed
Sept. 5, 2025
The app is great, but their support is where they shine. I worked with Stephane on troubleshooting an issue that was preventing our customers from checking out. It turned out, it had nothing to do with their app and had to do with a third party app - even though this wasn't their area, they still researched it to pinpoint and isolated the issue. Great company and support!
Hi Andy, Thank you for the amazing review, I really appreciate it! That was quite a puzzle to solve with all the different apps involved. It was my pleasure to dig in, untangle the settings, and get you on the right path to a solution. If you have any other questions, you know where to find us! Cheers, Steph
Aug. 19, 2025
Their support is amazing!, very patient and understanding.
Hi there, Thanks for taking the time to write us such a lovely review. I will say that personally, it was a pleasure speaking with you and I'm happy we were able to provide the assistance you were looking for! If anything else comes, we'll be there for you,
Aug. 11, 2025
Was having some trouble but Sandy on the live chat helped out and provided solutions that worked great for my business
Hello there, Thank you for your kind words! I was happy to assist you in configuring Zapiet - Pickup + Delivery and Zapiet - Rates by Distance to meet your delivery needs. Please don't hesitate to reach out if there is anything else I can assist you with! Warm regards, Sandy
July 29, 2025
The support given was really great, so helpful!!
Hi Nancy, I'm so glad to have been able to help to get everything back up and running with your Google Maps API Key within our Zapiet - Rates by Distance app so that you can continue to offer great service and beautiful flowers to your customers! If you have any questions or need any further assistance, please do reach out. Warm regards, Jessica
July 15, 2025
I was able to get a hold of a representative very quickly to help me with my problem that I was having. Betty was extremely helpful, professional, accommodating and patient. She sent me all the screenshots told me what she was doing and continue to communicate with me while she was fixing the issue, I was having on my website with my pick up and delivery. I am very thankful for this app that I’m using. It has definitely helped me in more ways than one. Thanks again Betty for your amazing work.
Hi Debra! Oh thank you so much for another wonderful review! It was my pleasure helping you out with the issues you were experiencing with the app! If you ever need a hand always feel free to chat in anytime! Best regards, Betty
July 10, 2025
HUGE shoutout to Jessica on the Zapiet team. I've had some very specific technical questions, and whenever I encounter issues, she always saves the day. Thank you so much, Jessica! The whole team is very responsive and is attentive. This app makes delivery rates a breeze in my business. We offer local delivery, and charge for further distances. We're able to set a minimum, then charge per additional mile, with this app. Couldn't function without it. Thank you!
Using app
Almost 5 years
Total reviews
2
Average rating
5.0
Hi Nancy, Thank you so very much for taking the time to leave such a lovely review, I really appreciate it! I always enjoy our chats and the fun challenges you bring to the table (: So glad that you find our Zapiet - Rates by Distance app invaluable for your business, it's great to hear. If you have any other questions down the road, you know where to find me! Cheers, Jessica
July 3, 2025
Hi Melissa, Thank you for taking the time to leave a review for our Zapiet - Rates by Distance app!!! I'm really glad that we got your Google Maps API key all sorted and rates are being generated to checkout. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
June 25, 2025
Jessica was a great help when we needed support and the app works great for our needs :)
Hi Melinda, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
June 9, 2025
Réponse éfficace
Hi there! I just wanted to say a big thank you for taking the time to leave us a review! It was a true pleasure to assist you, and I'm glad we were able to set up Rates by Distances and the Google API, ensuring they're working properly. If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo
June 9, 2025
Hi there, I am glad you enjoy using our app and that we got to get your rates back to working as usual. Now, everyone will receive the correct rates, regardless of whether they are in the north or the south. We are here if you need any further assistance. Thanks, Ana
June 5, 2025
Really impressive support, high quality ! Thanks !
Hi there! Thank you so much for leaving another fantastic review. It was a pleasure assisting you with setting up your rates in our Zapiet - Rates by Distance app. Please don't hesitate to contact us if you need anything else. Best regards Betty
May 16, 2025
Hi there, I am glad we could help you promptly. Please do not hesitate to contact us if anything comes up. We are always here to help. Thanks, Ana
May 12, 2025
amazing help! super easy to follow
Hi there! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Rates by Distances and the Google Maps API!! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me (: Leo
May 1, 2025
Shopify and its third party apps are not always the most intuitive, but Zapiet always has good support and they will stay with you until the problem is solved.
Hey Blair, Appreciate your positive feedback! Awesome we got the local delivery rates appear on your draft order! Also, we got the Sami B2B lock is back in action on your live store, right where it belongs! Feel free to message back anytime! Warm regards, Angelo
April 30, 2025
I almost gave up on Zapiet. It was not until Jeanette from the tech support team helped me out tremendously with my issues. That kept me as a Zapiet customer. Honestly Zapiet is worth every penny just for the customer service and support. Tech support from people like Jeanette and Krystabel make Zapiet a great plugin and service. I highly recommend it!
Thank you so much for your kind words, Marc — it truly means a lot. I'm really glad I could help and that we were able to get everything sorted out. We're glad to have customers like you, and I’m happy you're continuing with Zapiet. If you ever need anything else, don’t hesitate to reach out — we’re always here to support you! -Jeanette
April 18, 2025
Zapiet has been an amazing addition to our store & operations for years (both their Rates by Distance app and their Pickup+Delivery app). Easy to install and integrate... nice professional customer-facing look. The support provided by Zapiet is amazing! They answer at all hours and go above and beyond to make sure they find the best (in our case.. customized) solutions for whatever we're trying to accomplish. Highly recommend.
Hi Amber, Thank you so much for your wonderful review! We're absolutely thrilled to hear that both our Rates by Distance app and Pickup + Delivery app have been such valuable additions to your store over the years. Your kind words about our support truly means a lot. We're always here to help, no matter the time, and it's our pleasure to find the best tailored solutions for your needs. We’re happy to be part of your journey! Warm regards, Betty
March 18, 2025
Their support is prompt
Hey there! Thanks a ton for the kind words! I’m really happy to hear your rates are up and running smoothly after the changes we made! Take care, Angelo
Feb. 5, 2025
This app makes it SO easy to charge the correct amount for mileage, set up is easy and customer service is wonderful! I will never not have this app.
Thank you so much Allison for taking the time to leave this review, I really appreciate it! I'm so glad that I was able to help and get the correct rate from our Delivery Rates by Distance app to appear at checkout so that your customer's are charged the correct amount according to mileage from your store. If you have any questions or need any further assistance, please do not hesitate to reach out. Cheers, Jessica
Feb. 5, 2025
Hey Taylor! Thanks for taking the time to leave a review, it was my pleasure to help you finish your Rates by Distance setup! We'll always be here to help you! Greetings, Manuel