Zapiet ‑ Rates by Distance
Zapiet - Rates by Distance
Rating
4.6
feedback
73
chart
#1,923
All reviews
Rating Breakdown
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Jan. 20, 2021
I was struggling with just 1 part of applying the app to our site last Sunday and a simple request to support resulted in the problem being solved in minutes. Quite a result on a Sunday evening. I only wish I had sent the request sooner rather than struggling in the first place. An excellent service and app
Thanks for your review! We pride ourselves on quick resolution times for support so it's great to hear we were able to help you out! Best wishes, Bogi
Jan. 10, 2021
No doubt app works better, store provides instant delivery and it calculates to the point. Only thing is that even after disabling the services for a month they kept charging just because application was still installed. They should make it clear and write it somewhere that we need to delete app to stop charges. It felt like scam but app is worth for the money they charge.
Hi there, Thanks so much for your feedback. I understand how you feel, and I would like to clarify how app billing works. After you install an app, Shopify manages billing entirely. Like with any other Shopify app where billing is managed by Shopify, billing will stay active until you uninstall the app. Please see the Shopify app charges article for more information: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Good news is that we keep your settings when you uninstall the app. You can safely uninstall it when you don’t need it, and then re-install when it’s the right time. We have tried to reach you via telephone to clarify, but unfortunately no one picked up our call. Please reach out to [email protected] if you have any more questions or concerns—we would be happy to help. Wishing you all the best, Sebastian
Dec. 7, 2020
This app has been integral to my online store, Shopify's offering just doesnt cut it. And when I had issues with my delivery rates showing up after I started to offer shipping, I spent 4 hours with Shopify trying to help me and they got me nowhere but when Zapiet came in to help it was solved immediately! SO appreciate their competent customer service agents, especially Charlie!
Nov. 11, 2020
Support team has been extremely helpful!! Managed to get my shop up and running in no time. Thank you team!
Hi there, It was a pleasure to help you get your store up and running! Please reach out if you ever need help with anything else :) All the best and have a great day! Flora
Nov. 4, 2020
I used this app combined with Pickup + Delivery and it is working like a charm. I also want to thank Zapiet's support team for their quick answers every time I had a question or something to fix. I was very unsatisfied with other apps for deliveries and pickup until I start working with Zapiet, I highly recommend their services.
Hi guys, It was a pleasure for me to make sure that your settings was reflecting your needs. Really happy that both our apps are a great help for your store! Don't hesitate to reach back to us, if there is anything else we can help you with. Sandy
Sept. 5, 2020
This is a really good app. i recommend this. i am completey working with this app to bill shipping charges for my clients
Hey folks, Thanks a million for leaving a positive review! If there is anything we can help you with going forward, please do not hesitate to get in touch. Have a great day :) Kind regards, Ronan
Aug. 29, 2020
Great app and terrific support! We had some difficulties setting the app (it was an issue caused by our store, not a problem in the app) and the Zapiet support were extremely helpful and also very nice. I felt that they didn't rest until they solved the problem. The distance rates are very accurate and works perfectly. We highly recommend it!!
Hi guys, Thank you so much for leaving a positive review. I am delighted to hear that our app is working well and that you had an awesome experience with our support team. If there is anything we can assist you with in the future just let us know, we are always happy to help :) Have a great day. Kind regards, Ronan
Aug. 20, 2020
Was a bit tricky to set up and had to call in a few times to get things working, which was frustrating. Entering the delivery settings was fine, but the app didnt work until I had some files removed from the code (which I cant do myself). It isnt always easy to get staff response right away however when they do respond, they are very friendly and helpful. 4 stars because so far the app is working and I wouldn't be able to do my business without it as I need delivery rates by distance. However the inconsistent lack of urgency around fixing issues and the difficulty getting in touch with a direct person other then email communications makes me hold back on 5 star rating. I also understand why people would get frustrated if they have an urgent matter to resolve and have to wait for an email response like I did on the day my website was supposed to launch. Luckily shopify assisted and helped resolve the issue. Everything else is going great!
Hey Rosie's Gardening, Ronan here from Zapiet Senior support. Thank you very much for your review. We really appreciate our customers feedback so that we can continue to improve our service. We are 100% committed to providing the best support possible. While we do offer almost 24/7 live chat and phone support, I will admit that we have a reduced number of agents on Sundays which in this case resulted in your phone call going unanswered. We are actively recruiting additional support agents which will improve our overall availability and help to ensure that our customers can contact us 24/7, 365 days a year. Thanks again for your feedback! Ronan
July 22, 2020
Had a few problems integrating this with the Store Pick-up + Delivery app but the support team was able to resolve all the issues we encountered along the way. Response times aren't so bad either. Overall the apps provide the feature set that we need and we're excited to use them with our customers!
July 11, 2020
I struggled a bit with getting things exactly as I wanted them but thanks to the tenacity and kindness of the support team at Zapiet, I'm getting there. It's taken over a year to find a solution that meets my specific delivery challenges as a florist in a specifically defined area and this app looks like the ideal solution. I'm thankful I hung in there through the challenges of getting it just right. Class act team - great product. Thank you!
June 30, 2020
A bit challenging on the installation, but Zapiet's support team is very patient and super helpful.
June 25, 2020
Great app. Very flexible. The only issue I really had was, I needed the option to post a message without a price variable attached. That's an very uncommon need, and I ended up finding a work around for it within both the app and shopify's structure. All in all, very well worth the price.
June 25, 2020
This app, this company, is really good. They do exaclty what they are suppose to do. The customer care is outstanding, I mean it and I know well about how to take care of customers. They will halp you until you have everything done e ready to go online. It worth every penny.
June 23, 2020
I use this app to solve the problem of calculating delivery rates based on distance. Finding a comprehensive list of postcodes and entering them into a delivery rates app is painful. I found this solution to be accurate and easy to set up, plus the support Zapiet provides is timely and efficient.
June 6, 2020
Good app but always breaks one every 2-3 weeks, customer support is unbelievable slow, did not check issue thoroughly and only one reply a week and sometime more than a week, always blame on covid-19 as an excuse. I have to look for alternative.
May 27, 2020
All I can say is the time and effort that goes into not only the app and the back end, but the customer service has been fantastic. I run a local business utilising Shopify and I wanted to charge free delivery up to 3 miles, £3 delivery between 3-10 miles and over 10 miles it will add £0.10 pence per mile! Delivery by distance made this happen with ease and efficiency and it is so simple for my customers at checkout. I had an issue, (Not with the app) where i accidentally deleted some settings and the team at Zapiet resolved my issue within less than 12 hours with minimal to no implication on my customers. I want to say a massive thank you to Andy Cargill! We're making it happen! If you run a business that offers delivery and you need custom settings, this is the app you need!
May 25, 2020
The app didn't work from the get go and the customer service was terrible. I got a response the first 2 times but after that I was ignored for 5 days even after contacting them every day. In the end I deleted the app as my free trial was ending. Waste of time. I'm sure it could have worked well but when...?
May 22, 2020
The app does exactly what I was looking for, allowing us to set up a shipping zone by Miles. When I was having trouble configuring it Sam was here to help, and he quickly got everything working good.
May 22, 2020
Excellent customer support. App serves exactly what our shop needs for pickup and delivery services.
May 18, 2020
IT's great.I just make the new website with shopify. needing app for delivery furniture depend on miles. This app is really matching up my need. Actually so far I can't looking for other app same this. Wonderful. IF don't have this app. I Can't make checkout for customer. Because the distance is very important and give the shipping fee. also the fee is quite cheap. I RECOMMEND using this , especially for Furniture or Big product like this. Thanks developer.