Zapiet ‑ Rates by Distance

May 25, 2020

The app didn't work from the get go and the customer service was terrible. I got a response the first 2 times but after that I was ignored for 5 days even after contacting them every day. In the end I deleted the app as my free trial was ending. Waste of time. I'm sure it could have worked well but when...?

May 22, 2020

The app does exactly what I was looking for, allowing us to set up a shipping zone by Miles. When I was having trouble configuring it Sam was here to help, and he quickly got everything working good.

May 22, 2020

Excellent customer support. App serves exactly what our shop needs for pickup and delivery services.

May 18, 2020

IT's great.I just make the new website with shopify. needing app for delivery furniture depend on miles. This app is really matching up my need. Actually so far I can't looking for other app same this. Wonderful. IF don't have this app. I Can't make checkout for customer. Because the distance is very important and give the shipping fee. also the fee is quite cheap. I RECOMMEND using this , especially for Furniture or Big product like this. Thanks developer.

May 14, 2020

The app does exactly what we were looking for, allowing us to set up a shipping zone by radius. Their customer service has been great and when I as struggling their team was there quickly and got everything working just right.

May 5, 2020

App just crashed, had to disable this and resort back to Shopify delivery. I would guess we lost hundreds worth of sales. What was the absolute killer, there is no immediate support for this app. We had to write in, create a ticket and wait without any immediate support. Not too great.. good while it lasted.

May 4, 2020

The app is working just as described for us, no issues as of now and the team got us running very quickly. We appreciate the help we were given and the staff is very friendly.

May 1, 2020

This app was absolutely perfect and working will until it just crashed recently. We lost so many sales as the customer could not finish checking out.

May 1, 2020

The app is great when it works. It does what it is supposed to do. But if it stops working it becomes useless and you lose money as the customers cannot finish their checkout and they abandon their carts.

May 1, 2020

This app is great. Exactly what I want to calculate the shipping fee by distance. But recently, it has crashed twice already. It is very frustrating for our business to see customer walks away just because they cannot pay the shipping fee.

April 10, 2020

Does exactly what it says. You can created rates by the distance away from your locations. Really simple User interface. The support is great as well. I couldn't find something on their support pages and they helped me and even fixed the support pages all within a few minutes.

March 26, 2020

Great customer service and fast communication! App is a great add on to manage custom delivery rates.

March 3, 2020

Great Customer service they call me in the morning to resolve my problem. I would say they are best.

Nov. 4, 2019

I was looking for a simple way to allow a shopper to estimate the Delivery fee and then add it to their shopping cart. I found Delivery by Distance and I thought it could accomplish half of that goal. But it would not work initially. Zapiet continued to follow up with me, and even went onto my store to identify the issue. Upon fixing, it actually was better than expected! It not only calculates the Delivery Fee based on how we want it set, but also gives the shopper the option to proceed with Delivery (automatically adding that Fee to the Cart) or select Store Pickup. Saved me hundreds of dollars in custom programming and is exactly what I was wanting!

Aug. 11, 2019

I use zapiet to charge my local customers within 10 miles free delivery and others $9.95. It did exactly what I needed and I get amazing support from zapiet when I need it!

June 2, 2018

This app was just what I needed. We build and deliver caskets locally. (https://simplecasketshop.com) and we need to be able to charge a fee based on the distance we drive. We couldn't find any other app that would do this. Everything else is based on using a third party for shipping, or free delivery. We were considering using apps based on postal codes, assigning an average fee for each code manually, when we found Delivery Rates by Distance. We were also able to set 2 zones, so we can have free delivery in our home town of Wichita, and charge mileage further out. We had a couple of issues; one was a bug in the app which Andy promptly fixed for us and installed the new settings, and the other was on Shopify's end, which they notified Shopify of, and they quickly fixed it. I know Andy and Sam work on some much larger projects and with other much larger developers, but they were quick to help the little guy, and I really appreciate it. I would recommend them and whatever they do, anytime.

March 9, 2018

This app is exactly what I've been looking for! We mill, sell and deliver hardwood lumber products, both locally and regionally, using our own trucks and drivers (https://croleyhardwoods.com). I have tried several other shipping rate apps searching for this simple function and none of them offer the ability calculate your own rates by distance. All the other apps just assume you use third party shipping companies. I had a few questions about functionality while setting up the app and testing it and support was all over it. They responded quickly and answered all my questions. Highly Recommended App & Developer!