Zapiet ‑ Rates by Distance
Zapiet - Rates by Distance
Rating
4.8
feedback
72
chart
#1,363
All reviews
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Jan. 20, 2021
I was struggling with just 1 part of applying the app to our site last Sunday and a simple request to support resulted in the problem being solved in minutes. Quite a result on a Sunday evening. I only wish I had sent the request sooner rather than struggling in the first place. An excellent service and app
Thanks for your review! We pride ourselves on quick resolution times for support so it's great to hear we were able to help you out! Best wishes, Bogi
Nov. 11, 2020
Support team has been extremely helpful!! Managed to get my shop up and running in no time. Thank you team!
Hi there, It was a pleasure to help you get your store up and running! Please reach out if you ever need help with anything else :) All the best and have a great day! Flora
Aug. 29, 2020
Great app and terrific support! We had some difficulties setting the app (it was an issue caused by our store, not a problem in the app) and the Zapiet support were extremely helpful and also very nice. I felt that they didn't rest until they solved the problem. The distance rates are very accurate and works perfectly. We highly recommend it!!
Hi guys, Thank you so much for leaving a positive review. I am delighted to hear that our app is working well and that you had an awesome experience with our support team. If there is anything we can assist you with in the future just let us know, we are always happy to help :) Have a great day. Kind regards, Ronan
July 22, 2020
Had a few problems integrating this with the Store Pick-up + Delivery app but the support team was able to resolve all the issues we encountered along the way. Response times aren't so bad either. Overall the apps provide the feature set that we need and we're excited to use them with our customers!
June 30, 2020
A bit challenging on the installation, but Zapiet's support team is very patient and super helpful.
Thanks for the feedback! Sorry the setup was a bit tricky, but I’m really glad our support team could help guide you through it. We’re always here if you need anything down the road! – Thanks, Sam
June 25, 2020
Great app. Very flexible. The only issue I really had was, I needed the option to post a message without a price variable attached. That's an very uncommon need, and I ended up finding a work around for it within both the app and shopify's structure. All in all, very well worth the price.
Appreciate the honest feedback—it’s great to hear you found the app flexible and valuable overall. Totally understand your unique use case, and we’re glad you found a solid workaround that fits your setup. If anything changes on our end that could support that need directly, we’ll be sure to keep it in mind! – Thanks, Sam
May 25, 2020
The app didn't work from the get go and the customer service was terrible. I got a response the first 2 times but after that I was ignored for 5 days even after contacting them every day. In the end I deleted the app as my free trial was ending. Waste of time. I'm sure it could have worked well but when...?
I’m really sorry to hear about your experience—it’s definitely not the level of service we strive to provide. I understand your frustration with the delays, and I truly apologize for not addressing your concerns in a timely manner. We’re always working to improve, so your feedback is incredibly helpful. If you’re open to giving us another chance, we’d love to make things right and get the app working for you. – Thanks, Sam
May 22, 2020
Excellent customer support. App serves exactly what our shop needs for pickup and delivery services.
Thanks so much for the great review! We’re thrilled the app is meeting your shop’s needs for pickup and delivery. If you ever need anything else, we’re always here to help! – Thanks, Sam
May 14, 2020
The app does exactly what we were looking for, allowing us to set up a shipping zone by radius. Their customer service has been great and when I as struggling their team was there quickly and got everything working just right.
Thank you for the wonderful review! We’re so glad the app is working perfectly for your shipping zone setup, and it’s great to hear our team was able to help you get everything running smoothly. We’re always here if you need anything else! – Thanks, Sam
March 3, 2020
Great Customer service they call me in the morning to resolve my problem. I would say they are best.
So glad to hear our customer service team could help resolve your issue quickly! We’re always here to make sure things run smoothly for you. Appreciate the kind words! – Thanks, Sam
Nov. 4, 2019
I was looking for a simple way to allow a shopper to estimate the Delivery fee and then add it to their shopping cart. I found Delivery by Distance and I thought it could accomplish half of that goal. But it would not work initially. Zapiet continued to follow up with me, and even went onto my store to identify the issue. Upon fixing, it actually was better than expected! It not only calculates the Delivery Fee based on how we want it set, but also gives the shopper the option to proceed with Delivery (automatically adding that Fee to the Cart) or select Store Pickup. Saved me hundreds of dollars in custom programming and is exactly what I was wanting!
So glad to hear the app turned out to be even better than expected! It’s great that we could not only solve your issue but also help you avoid extra costs with custom programming. We’re always here to ensure things run smoothly and deliver the features you need. Thanks for sharing your experience! – Thanks, Sam
Aug. 11, 2019
I use zapiet to charge my local customers within 10 miles free delivery and others $9.95. It did exactly what I needed and I get amazing support from zapiet when I need it!
It’s awesome to hear that the app is working perfectly for your delivery needs! Glad to know our support team has been there when you needed them. We’re always here to make sure things keep running smoothly for you! – Thanks, Sam