Zapiet ‑ Rates by Distance
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App works great on Shopify and the developer has great add-ons. Maria from support is fantastic anytime you need help.
Really appreciate the kind words! We’re happy to hear the app is working well for you on Shopify, and we’ll be sure to pass your shoutout along to Maria—she’ll love hearing this! Thanks, Sam
This is an excellent app for charging delivery rates based on distance. I have been really happy with this app as well as the Zapiet Store Pick-up & Delivery app, they have allowed us to offer a lot of options and flexibility to our customers and stay competitive. Their customer service is also excellent, with fast response times and helpful explanations! Jessica helped me recently and was great! Everyone who has helped me at Zapiet has been professional and super helpful.
Thanks so much for the kind words! I’m really glad to hear the app and the Zapiet integration are working well for you. I'll make sure there is a huge shoutout to Jessica for doing an awesome job—I’ll make sure she sees this! We’re always here if you need anything. – Thanks Sam
We had a Shopify Expert code a new cart for us...it didn't work and we spent a lot of money. But we found Zapiet and the app is exactly what we need and wanted. And the customer service is beyond amazing!
Sorry to hear about the trouble with the custom cart—those situations can be frustrating, especially after investing time and money. Really glad Zapiet turned things around for you and gave you exactly what you were looking for. And it’s awesome to hear our support team made the experience even better! – Thanks, Sam
Great customer service and a very functional app! I look forward to working with Zapiet in the future.
Awesome to hear the app’s working well for you and that our customer service hit the mark! We’re looking forward to working with you too and supporting you every step of the way. – Thanks, Sam
J'ai utilisé cette application pour pouvoir mettre en place des frais de livraison par distance autour de notre boutique. Il existe beaucoup de fonctionnalités pour affiner son tunnel d'achat. Le support m'a été d'une grande aide, merci Kitty !
Bonjour, Merci d'avoir pris le temps de nous laisser un commentaire, ce fut un plaisir de travailler avec vous. Je suis heureuse qu'avec Store Pickup + Delivery et Delivery Rates by Distance, nous ayons pu créer la meilleure expérience de paiement possible pour vos clients. Si vous avez besoin d'aide à nouveau, n'hésitez pas à nous contacter à tout moment. Meilleurs vœux, Kitty
I have communicated with Jessica a few times regarding different issues! She's always very responsive, provides the best customer service resolves my issue in a timely manner!
Hi Samuel, Thank you so much for your kind words and for taking the time to leave this review! It’s always a pleasure assisting you, and I’m really glad I’ve been able to help resolve your questions quickly and effectively. Your feedback truly means a lot and motivates me to keep providing the best support possible. If anything else comes up, please don’t hesitate to reach out. Warm regards, Jessica
Service was patient & excellent - appreciate the assistance. Worked through a number of aspects of the app re: shipping
Hi there, Thanks for the lovely review! It was a pleasure to get you up and running with our app. Should you need anything else, you know where to find us. Thanks and wishing you a wonderful day, Klaudia
Klaudia was amazing!!! helped me so much with this app! i'm so happy with the service, thank you very much!
Hi there, Thanks for the lovely review! It was a pleasure assisting you with our apps. Should you need anything, you know where to find us Thanks and have a great day, Klaudia
We were looking for an App that would specifically allow us to offer delivery to specific areas within our delivery range, without having to enter all of the zip codes we deliver to (which is thousands). We added weights to our products, to further define the delivery rate, which is such a cool feature. When we needed help with a workaround for a very specific delivery need, customer service replied quickly, and helped us helped us find a tailored solution. All customer service have been super-friendly and patient beyond what is expected. We are still using the App and benefitting from it every sale. No glitches, no coding required, etc. This was the perfect solution for our business. Don't hesitate to try this App!
Hi there, Wow! Thank you for your glowing review! We're really happy that the app is helping you to keep things simple & allowing you to focus on what matters most. Best wishes, Bogi
These guys are great! I have used their apps for a few years now and anytime we need help, they are there. Insanely knowledgeable and professional, I have never been disappointed by their service. The apps work great and it doesn't take a genius to set it up. I cannot recommend them enough! Stephane Rocks!
Hi there, Thank you for taking a moment to leave a review, and glad to hear you're enjoying using our app! Best wishes, Bogi
We operate a local delivery service in a rural area, where we needed to create specific delivery rates for our customers. The app works perfectly for us and the customer service from the developers of this app are brilliant. They set the app up for us and have fixed any issues we've had along the way with lightning speed. Very impressed.
Hi Will, Thank you very much for your lovely review! I'm glad you enjoy using our app and that we have been able to help you out with setting up. Have a great day! Flora
I was struggling with just 1 part of applying the app to our site last Sunday and a simple request to support resulted in the problem being solved in minutes. Quite a result on a Sunday evening. I only wish I had sent the request sooner rather than struggling in the first place. An excellent service and app
Thanks for your review! We pride ourselves on quick resolution times for support so it's great to hear we were able to help you out! Best wishes, Bogi
This app has been integral to my online store, Shopify's offering just doesnt cut it. And when I had issues with my delivery rates showing up after I started to offer shipping, I spent 4 hours with Shopify trying to help me and they got me nowhere but when Zapiet came in to help it was solved immediately! SO appreciate their competent customer service agents, especially Charlie!
Thanks so much for the awesome feedback! We’re really glad the app has been such a key part of your store, and sorry to hear you had a rough time with Shopify support—but thrilled Charlie could step in and get everything sorted quickly! We’ve got your back anytime. – Thanks, Sam
Support team has been extremely helpful!! Managed to get my shop up and running in no time. Thank you team!
Hi there, It was a pleasure to help you get your store up and running! Please reach out if you ever need help with anything else :) All the best and have a great day! Flora
Great app and terrific support! We had some difficulties setting the app (it was an issue caused by our store, not a problem in the app) and the Zapiet support were extremely helpful and also very nice. I felt that they didn't rest until they solved the problem. The distance rates are very accurate and works perfectly. We highly recommend it!!
Hi guys, Thank you so much for leaving a positive review. I am delighted to hear that our app is working well and that you had an awesome experience with our support team. If there is anything we can assist you with in the future just let us know, we are always happy to help :) Have a great day. Kind regards, Ronan
Had a few problems integrating this with the Store Pick-up + Delivery app but the support team was able to resolve all the issues we encountered along the way. Response times aren't so bad either. Overall the apps provide the feature set that we need and we're excited to use them with our customers!
A bit challenging on the installation, but Zapiet's support team is very patient and super helpful.
Thanks for the feedback! Sorry the setup was a bit tricky, but I’m really glad our support team could help guide you through it. We’re always here if you need anything down the road! – Thanks, Sam
Great app. Very flexible. The only issue I really had was, I needed the option to post a message without a price variable attached. That's an very uncommon need, and I ended up finding a work around for it within both the app and shopify's structure. All in all, very well worth the price.
Appreciate the honest feedback—it’s great to hear you found the app flexible and valuable overall. Totally understand your unique use case, and we’re glad you found a solid workaround that fits your setup. If anything changes on our end that could support that need directly, we’ll be sure to keep it in mind! – Thanks, Sam
The app didn't work from the get go and the customer service was terrible. I got a response the first 2 times but after that I was ignored for 5 days even after contacting them every day. In the end I deleted the app as my free trial was ending. Waste of time. I'm sure it could have worked well but when...?
I’m really sorry to hear about your experience—it’s definitely not the level of service we strive to provide. I understand your frustration with the delays, and I truly apologize for not addressing your concerns in a timely manner. We’re always working to improve, so your feedback is incredibly helpful. If you’re open to giving us another chance, we’d love to make things right and get the app working for you. – Thanks, Sam
Excellent customer support. App serves exactly what our shop needs for pickup and delivery services.
Thanks so much for the great review! We’re thrilled the app is meeting your shop’s needs for pickup and delivery. If you ever need anything else, we’re always here to help! – Thanks, Sam
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