Zapiet ‑ Rates by Distance
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Hey Taylor! Thanks for taking the time to leave a review, it was my pleasure to help you finish your Rates by Distance setup! We'll always be here to help you! Greetings, Manuel
had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we
Hey Harry, Thank you for taking the time to share your feedback on the app store, it's a critical place for holding apps accountable. Looking at your specific case here, it does look like the response time you experienced was longer than we would usually expect, most queries are dealt with in just a few minutes with it taking a little longer on some weekends. I have reached out to our team members who provided you with the support to understand what happened here, as this is something that should never happen, and can promise that there will be a full diagnosis internally to this end. I have additionally reached out to you personally to understand if there is anything we can do to ensure that you get the service from Rates by Distance that you were expecting. Thanks, Sam - Head of Support
Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!
Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨ -Jeanette
Hello Earl, Thank you so much for taking the time to review our app! If you need anything, we're just one message away. It's always a pleasure to help you! ❤️ Jeanette
Would better give them 0. This best describe experience, app is NOT working properly, you would need to check it daily. Is it not SET it and forget it solution.
Hi Mariia, Thank you for taking the time to share your feedback. We take all feedback seriously, whether positive or negative. We have over 1000 merchants using our Delivery Rates by Distance app each month without issue, and the only reason to ever open the app is to change rates. Our goal with the Delivery Rates by Distance app is to provide an accurate, user-friendly tool to help our merchants manage delivery costs effectively. While we strive for a seamless experience, there may be occasional issues, and our support team is committed to addressing them promptly. In your case, we attempted to investigate the issue, but our access to your store was removed. If you'd like further assistance, please feel free to reach out to us again at [email protected]. Kind regards, Ismail
Customer support is great
Hi Jon, It was a pleasure chatting and helping you with the rates for our Delivery Rates by Distance app! If you have any questions or need any assistance down the road, please do not hesitate to send us a message. Warm regards, Jessica
Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!
Hi Claudia, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app! It was wonderful chatting and assisting you to make sure that everything was up and working as expected. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Great Customer service!!!!
Hi Mathias, Thank you for taking the time to leave a review for our Delivery Rates by Distance app If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
The Zapiet Rates by Distance app together with their Pickup + Delivery app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. These apps are intuitive and easy to customize to fit your business and the support team is there to help fix any issues right away.
Hi Paul, Thank you very much for taking the time to leave a lovely review :) It was a pleasure chatting with you and making sure that our Delivery Rates by Distance app was integrated and working with our Zapiet - Pickup + Delivery app to generate the correct rates to your customers. If you have any other questions or need any further assistance, please do not hesitate to reach out. All the best, Jessica
Thank you for giving Zapiet - Rates by Distance a 5-star review! It was a pleasure helping you configure accurate delivery rates based on driving distance and the shortest route. If you have any questions or need further assistance, you know where to find us :) Cheers, Klaudia
Grundsätzlich ist der zapiet support immer erreichbar und antwortet schnell! Ich hatte heute mit Betty zu tun und sie war sehr kompetent und hilfreich. Toller support!
Hi Renate! Thank you for your fantastic review of our Zapiet - Pickup + Delivery app. It was my pleasure to assist you. If you need anything or have any inquiries, please don't hesitate to contact us. Wishing you a wonderful Christmas season! Betty
Jessica is just the best. The zapiet team is always on point when it comes to their support and customer service. thank you. you all rock
Hi Sean, Thank you for leaving such a lovely review It was my pleasure chatting with you and helping you with our Delivery Rates by Distance app. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Jessica on the Zapiet team is absolutely amazing and very helpful! None of my questions where to much and she is always sure to check everything we need help with is done fully! very helpful thank you Jesssica!
Thank you Aimee for your lovely review, I really appreciate it Please do not hesitate to reach back out if you have any questions or need any assistance with our Delivery Rates by Distance app in the future. Warm regards, Jessica
Bonjour Ibrahim, Je vous remercie d'avoir pris le temps de nous laisser un avis sur notre application Zapiet - Tarifs par Distance. N'hésitez pas à nous contacter de nouveau, au besoin ! Au plaisir, Sandy
Love this app. We're a business supplying bulky goods to the local area which each order needing a different quote for delivery. It's completely essential to our operation and couldn't speak more highly of it. 19/06/2025 Update - Amazing Support from Ana when we had an issue wiht the app providing rates. The app is invaluable to us. If you're thinking about using it, definitely try it!
Hi Jack, This is Ana, I am glad that all your customers can receive accurate rates for their amazing firewood. Do not hesitate to reach back out to us if anything comes up; we will continue to assist. Thanks, Ana
Jessica is the best! Helped me with my issue so fast! I would recommend this app to anyone especially if you are in retail.
Hi there, Thank you for your review, it is much appreciated It was my pleasure helping you with the rates section of our Zapiet Rates by Distance app and ensuring your customers are charged accordingly. If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
After using other delivery apps, Jessica at Zapiet went absolutely ABOVE and BEYOND to get us up and running Zapiet, especially when Shopify was unable to help. When our previously app went down, and Shopify was unable to troubleshoot the issues, Jessica spent hours with me walking through every step until the app was working PERFECTLY. I've never had such helpful, caring, and patient customer service ever. Our store depends on this service working correctly and without her help, it would have completely shut us down. I cannot thank her enough!!!
Incredible to hear how much of a difference Jessica made—she’ll be so happy to see this! We know how critical smooth delivery setup is for your store, and it means a lot that we could step in when you needed it most. We’ve always got your back! – Thanks, Sam
Your application is very good and help me every day to send my products. I am very happy to use Zapiet
Love hearing that the app is helping you out every day—it’s exactly what we aim for! Glad Zapiet is making a difference for your business. – Thanks, Sam
We've been using this app since forever and we absolutely love it. In all these years we've only had two issues and they were solved very fast. Jessica helped me today and she was amazing! Thank you Jessica!
Hi Christian, Thank you so much for your kind words and review. It was my pleasure helping you today with our Delivery Rates by Distance & Store Pickup + Delivery apps. If you have any other questions down the road, please do not hesitate to send us a message. Cheers, Jessica
The app works with Shopify 2.0. The customer support is great! Very fast and happy to help with implementation in the store. I can only recommend this app!
Great to hear the app’s working smoothly with your Shopify 2.0 setup! Our support team’s always ready to jump in and help, so we’re glad the implementation went well. Appreciate the recommendation! – Thanks, Sam
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