Rating

5.0

feedback

100

Reviews

chart

#3,684

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    5%
  • Less than a month
    28%
  • Less than a year
    48%
  • More than a year
    12%

Reviews Summary

The Fileflare Digital Downloads app has received overwhelmingly positive reviews from ecommerce merchants using it on their Shopify stores. Users praise the app for its ease of use, seamless integration with Shopify, and exceptional customer support provided by William and the team. The app's functionality, including the ability to manage and track digital orders efficiently, has been highlighted as a game-changer for selling digital products. Customers appreciate the prompt responses to their queries and the quick resolution of any issues they encounter. The app's simplicity, effectiveness in offering digital download products, and the quality of customer service have been key factors in users' satisfaction with Fileflare.

Highlights

Ease of use and seamless integration with Shopify
Exceptional customer support
Efficient management and tracking of digital orders
Prompt responses and quick issue resolution
Simplicity and effectiveness in offering digital download products

Rating Breakdown

  • 5
    96% (96 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    1% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 19, 2024

I had a problem downloading the files but William Suton was really great. He helped me for over a week and came up with solutions. When I was about to give up he came up with a new idea and that turned out to be the solution! Really great. So happy that my website is working great again and I can now sell my products without worries.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2024

We've been using Fireflare for a few years now, and i will be honest with you, in my opinion, if you are selling digital goods, look no further! I honestly forgot to write a review a long time ago, but yesterday night (saturday) there was an issue regarding the downloads themselves, which obviously is a big issue. Despite it being a sunday, the support team got back to me early in the morning, and by 14:00 the issue was resolved. They updated me multiple times throughout the process, explaining what was going on. 10/10 support, and service.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 6, 2024

I run a pretty busy digital download website and recently switched from Shopify's Digital Downloads app to Fileflare. Not only was it easy and intuitive, it's up and running as seamlessly as I could have hoped. I'll also mention the amazing response time from Fileflare's tech support. Couldn't be happier so far.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much! It really means a lot hearing this from you. We want to make migrations easy for merchants, so it makes us happy to hear that you migrated so easily! If you ever need any help, just let us know :)

5 / 5 Share

Oct. 28, 2024

Dear Fireflare Team, I want to express my sincere gratitude for your prompt response and invaluable assistance. Over the past two months, I encountered numerous challenges with various digital downloads—many were complex to navigate, lacking clear instructions, and relying on overrated apps my choices never been successful. Shopify suggested that I find a developer, which led me to contact several. I was shocked to discover that the cost would be $250, which is simply beyond my means as I’m just starting out and not yet generating income. And this amount only to have a button for streaming. I found your video on YouTube and thought Fireflare might be my last hope before committing to a costly developer. I downloaded the app and I was pleasantly surprised by the clarity and ease of the instructions in your video, which guided me through every step. Initially, the stream didn’t work on mobile, but William reassured me via email that Fireflare developers were on the case. Just a few hours later, the stream was up and running! Your help has truly meant the world to me after struggling with multiple digital apps. Please continue to enhance this wonderful app—simplicity is key, and that’s what attracted me to Fireflare in the first place. Thank you once again for your support.. Us and our patients will be more than grateful to you .. Both we and our patients will be grateful for your amazing app!

Using app

About 9 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! It really means a lot and it's made our day. Myself and the team are super happy to hear that we were able to solve your problem that you were struggling with! It's great to have you on board :) if you ever need any help with anything, we're here to guide you! William S.

5 / 5 Share

Oct. 19, 2024

I've been using Fileflare Digital Downloads on my Shopify store, and I couldn't be more impressed! The app has been a game-changer for selling digital products seamlessly. Its intuitive interface and effortless integration made setup a breeze. But what truly sets Fileflare apart is its outstanding customer support. The team responds promptly, addressing every question and concern with clarity and expertise. Their immediate assistance has saved me valuable time and ensured my digital downloads run smoothly. Fileflare's functionality has been flawless. The app's features are thoughtfully designed, making it easy to manage and track digital orders. If you're selling digital products on Shopify, Fileflare is a must-have.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your informative review :D it really means a lot to us! If you ever need any help, you know where to find us. Thank you.

All reviews

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