Rating

4.9

feedback

112

Reviews

chart

#4,883

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    6%
  • Less than a month
    22%
  • Less than a year
    41%
  • More than a year
    27%

Reviews Summary

FileFlare is highly praised by users for its excellent support, ease of use, reliability, and seamless delivery of digital products. Customers appreciate the clean and user-friendly delivery page, the ability to manage a large library of products without slowing down, and the option to send updates to customers. The support team is highlighted for being extremely responsive, helpful, and proactive in addressing user requests and issues. Users also value the security of downloads and the quick response time of the customer service team. However, there is a negative review mentioning concerns about security and download access.

Highlights

Excellent customer support and responsiveness
Ease of use and reliability
Secure and seamless delivery of digital products
Concerns about security and download access

Rating Breakdown

  • 5
    96% (108 ratings)
  • 4
    3% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 76% (85)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 30, 2026

Excellent app with truly outstanding support FileFlare has been a great solution for our digital downloads. The delivery page is clean, secure, and user-friendly (especially with the video instructions we requested). What really stands out is the support team. They've been extremely responsive and helpful twice now: - Added the ability to embed videos directly in the delivery page editor when we asked. - Performed a bulk edit on all our imported historical orders to restrict access and protect our version policy. They're even working on a longer-term solution for per-order file snapshots. This level of support is rare and very much appreciated. Highly recommend FileFlare, especially if you value a team that listens and acts.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2026

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2026

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2026

I can’t praise this app enough! It’s easy to use and very straightforward. I love that I can manage a large library of digital products and the app handles it without slowing down. My favorite feature is the option send updates to my customers when I make changes. It's a much needed feature in my case since version updates happen often. Files are delivered instantly and, and I never had issues with customers not receiving their downloads. The support has been fantastic. In the beginning, the team helped me import items from another app, and since then, over the past 2 years of using it, everything worked exactly as it should. I didn't need to contact support since. Big thanks to the team for an amazing app that my business can't run without!

Using app

Over 2 years

Total reviews

12

Average rating

4.5

Developer Reply

We love hearing that Fileflare has become an important part of running your business! It genuinely means a lot to the whole team. Thank you so much for taking the time to leave this review :)

5 / 5 Share

March 18, 2026

Using app

4 months

Total reviews

1

Average rating

5.0

All reviews

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