Rating

4.9

feedback

107

Reviews

chart

#4,014

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    6%
  • Less than a month
    33%
  • Less than a year
    42%
  • More than a year
    11%

Reviews Summary

Fileflare is highly praised by ecommerce merchants for its ease of installation, clean design, affordability, and excellent customer support. Users appreciate the smooth transition from other apps, the ability to connect digital assets to products, and the quick responses from the support team. The app is commended for its functionality in managing digital downloads, tracking IP addresses, and providing clear instructions for setup. However, some users have mentioned slow customer support response times and issues with applying the app to bundles.

Highlights

Ease of installation, clean design, affordability, smooth transition, excellent customer support, functionality in managing digital downloads, tracking IP addresses, clear instructions for setup
Slow customer support response times, issues with applying the app to bundles

Rating Breakdown

  • 5
    95% (102 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    1% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 21, 2025

I've tested many apps for my Shopify store, and Fileflare stood out with the best balance of easy installation, clean design, and affordability. I’m glad I found it!

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

April 21, 2025

We've just transitioned our entire product line from Sendowl to Fileflare - I was expecting the normal days of headscratching and issues a change linke this would create and instead it was an incredibly smooth process . The documenation and migration tools provided are so well presented, I've not needed to use the migration service and completed everything in about 14 hours. I love the system of creating digtal assets and then connecting a number of these to our products - this makes so much more sense for us and best of all, thanks to the excellent instructions we migrated everything from S3 storage to Cloudflare R2 and now have quicker downloads with reduced hosting costs. We needed to contact support and got a reply in less than an hour ( we are in the UK same as William, the owner of the platform ) and it appears there's even more coming This service also has app blocks available - perfect for setting up downloads in the latest Shopify enviroment. If you are reading this, you are obviously considering it - please don't hesitate to run the trial and get setup - Quality coding and delivery systems like this arent always a given, this app is excellent on all counts

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

April 16, 2025

Great service! Essential for stores with digital downloads.Customer support is always reliable.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2025

I use this growth plan of the same app for my first shopify shop. I have also installed on my german shopify shop. It has all functions I need such as IP - download trackings with limitations. I had a request to add download link on order confirmation email. They have helped at night and installed in less than an hour. very quick support. Thanks a lot!

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind words! If you ever need any help. you know where to find us :)

5 / 5 Share

April 12, 2025

I was terrified about switching digital download apps, but I could not justify the price increase of the app that I was using with my niche market. I talked to my business partner and I decided yesterday was the day. I have nearly 140 digital products and I copied all my the zip files and put them in a Dropbox folder so they were all in one place. I then followed Fileflare's migration instructions and it was seamless. I uploaded my files and then attached my products. This process was easier to do from the assets folder as I have product variants. When it got to settings, I could do the basics, but Will helped me out this morning with adding coding to a few things. As long as customers log into their accounts, they can reach their downloads and they will now come from Fileflare. If they try to use the links in their old emails, the links will appear removed. That is ok, I will send out a mass email and explain to my customers that I have switched providers. I can also always send them a new link from the Fileflare app.

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind words! It's great to have you on board after a quick and easy transition :) if you ever need any help, you know where to find us.

All reviews

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