Fileflare Digital Downloads
#1 Shopify Digital Downloads App | Sell Digital Products
Rating
4.9
feedback
101
chart
#3,828
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
5%
-
Less than a month
28%
-
Less than a year
48%
-
More than a year
13%
Reviews Summary
The reviews for the Fileflare Shopify App are overwhelmingly positive, with users praising the app's functionality for selling digital products seamlessly. Customers appreciate the intuitive interface, easy integration, and excellent customer support provided by the team, especially mentioning William Sutton for his exceptional assistance. Users highlight the quick response times, clear instructions, and prompt resolution of any issues faced. The app's features, such as managing and tracking digital orders, are highly valued by merchants. However, there are a few mentions of slow customer support and some technical issues when applying the app to specific product bundles.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 21, 2024
Slow customer support, it does the job for 1 product and do like the interface, but when tried to apply to a bundle did not work.
Hi there, We're always happy to help as fast as possible. I have checked your support ticket and the team had responded quickly to your message. Sorry to hear that you didn't manage to set up the app completely. Fileflare in fact works with thousands of products. I am more than happy to show you step by step on how to do it. We have human support, a video guide, and steps to show how to set up. All you need to do is attach a digital file to a product or variant, and then it is ready to deliver digital files. Please let me know if you would like to come back and I guide you :)
Nov. 19, 2024
I had a problem downloading the files but William Suton was really great. He helped me for over a week and came up with solutions. When I was about to give up he came up with a new idea and that turned out to be the solution! Really great. So happy that my website is working great again and I can now sell my products without worries.
Nov. 10, 2024
We've been using Fireflare for a few years now, and i will be honest with you, in my opinion, if you are selling digital goods, look no further! I honestly forgot to write a review a long time ago, but yesterday night (saturday) there was an issue regarding the downloads themselves, which obviously is a big issue. Despite it being a sunday, the support team got back to me early in the morning, and by 14:00 the issue was resolved. They updated me multiple times throughout the process, explaining what was going on. 10/10 support, and service.
Nov. 6, 2024
I run a pretty busy digital download website and recently switched from Shopify's Digital Downloads app to Fileflare. Not only was it easy and intuitive, it's up and running as seamlessly as I could have hoped. I'll also mention the amazing response time from Fileflare's tech support. Couldn't be happier so far.
Thanks so much! It really means a lot hearing this from you. We want to make migrations easy for merchants, so it makes us happy to hear that you migrated so easily! If you ever need any help, just let us know :)
Oct. 28, 2024
Dear Fireflare Team, I want to express my sincere gratitude for your prompt response and invaluable assistance. Over the past two months, I encountered numerous challenges with various digital downloads—many were complex to navigate, lacking clear instructions, and relying on overrated apps my choices never been successful. Shopify suggested that I find a developer, which led me to contact several. I was shocked to discover that the cost would be $250, which is simply beyond my means as I’m just starting out and not yet generating income. And this amount only to have a button for streaming. I found your video on YouTube and thought Fireflare might be my last hope before committing to a costly developer. I downloaded the app and I was pleasantly surprised by the clarity and ease of the instructions in your video, which guided me through every step. Initially, the stream didn’t work on mobile, but William reassured me via email that Fireflare developers were on the case. Just a few hours later, the stream was up and running! Your help has truly meant the world to me after struggling with multiple digital apps. Please continue to enhance this wonderful app—simplicity is key, and that’s what attracted me to Fireflare in the first place. Thank you once again for your support.. Us and our patients will be more than grateful to you .. Both we and our patients will be grateful for your amazing app!
Thank you so much for your review! It really means a lot and it's made our day. Myself and the team are super happy to hear that we were able to solve your problem that you were struggling with! It's great to have you on board :) if you ever need any help with anything, we're here to guide you! William S.
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