Digital Downloads ‑ Fileflare
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Excellent app and outstanding support We've been using Fileflare for many years to deliver ebooks and audio files through our Shopify store and have been very happy with it. Recently, we experienced an email deliverability issue, and the support from Ian was exceptional. He was responsive, transparent about the cause of the problem, kept us informed about the fix, and followed up afterward to make sure everything was working properly. He also took the time to discuss options for improving our email delivery in the future without trying to push us into a more expensive plan. Fileflare has been a reliable solution for our digital downloads, and it's especially reassuring to know that there is such thoughtful and responsive support behind it. Highly recommended.
Glad we could get to the bottom of that deliverability issue and that walking through the options together was useful! Please reach out anytime you need anything :) - Ian
I've been extremely happy with the support from Fileflare. Their customer service is outstanding. They respond quickly, provide personal support (no bots!), and you always communicate with the same person, which makes the whole experience so much easier. What impressed me most is that they don't close your support request until you're completely satisfied and everything is working exactly as it should. They genuinely care about solving your problem instead of just giving a quick answer. Highly recommended if you're looking for an app backed by a team that truly cares about its customers.
I'll let you in on a little secret: keeping your support requests open is a little selfish on our part. If we can actually get to the root of each problem raised via support, it means we can make Fileflare better for you and everyone else a lot more easily. Please don't hesitate to reach out as much as you need! Thanks so much for the review :)
I’ve been using File Flare for a while now, and it’s a brilliant app. The customer support is exceptional! It completely solved an issue I was having with buyers sharing my PDFs—the discrete customer stamp feature puts their details right on the file, which stopped sharing in its tracks. Highly recommended!
Thanks so much for leaving this feedback, it's very kind! I'm so glad we were able to help when you needed us and that you're enjoying our PDF stamping feature. If you run into any further questions or queries, don't hesitate to reach out - we're always happy to help! :)
This app has a nice, clean interface, and the team behind it helped with our questions on setup and even added our product features to their requests, so we are so far happy with how it works!
Really glad the interface and the setup help landed well. That back-and-forth with merchants is exactly how the app gets better, so thank you for taking the time to share what you needed with our team!
Incredible customer service. (Especially if you want to switch services.) I switched from Pendora because Pendora stopped sending emails without warning, leaving a huge backlog of unsent products... it was a disaster. Worse still because Pendora has no "export as CSV" function. When I switched to Fileflare, the customer service team (Ian specifically) helped track down everyone who hadn't got their products, and email them (through Fileflare now) their exact orders. On the same day I switched. Fileflare solved a very gigantic weeks-long headache. 5 stars.
Thank you for the kind words, and for giving Fileflare a try! I'm really glad we could track everyone down and get their orders delivered the same day you switched. That's exactly what we're here for. Reliability and good experience for our customers and yours :) Love the videos, by the way!
Great app, excellent service.
We're always here if anything comes up! Thanks again for taking the time to leave a review.
Excellent customer support, the only app that meets my needs perfectly (high storange and bandwidth at a super affordable cost!)
Thanks for taking the time to leave this, Stratoware! Generous storage and bandwidth at a price that doesn't 'punish' you for growing is the goal over here, so glad to hear it feels that way too :)
Brilliant app, it lets us do exactly what we need to with our PDFs, and the help we've had from them, even on a sunday has been amazing
We built Fileflare's PDF handling for exactly the kind of setup you're running, so it's great to hear it's doing the job for you. And being there when you needed us, Sunday included, is just how we like to work. If anything else ever comes up, we're always around!
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