Fileflare Digital Downloads

Aug. 20, 2024

Aug. 17, 2024

Aug. 15, 2024

Aug. 6, 2024

I have been using FileFlare for a while now for my shop for distributing digital files. Whenever I have had questions they have always been helpful in getting things resolved. Honestly, they probably have been the best app I have used for my business. They update their offerings, solid responsive customer service, and their app actually does what it is supposed to without issues. How many other apps can actually say that? I would strongly recommend that if you need to deliver digital files to your customers you give them a shot.

Aug. 2, 2024

I am very happy with Fileflare. It is super effective for offering digital download products. And the most impressive thing for me is the excellent customer service. They respond quickly and provide quality assistance.

Aug. 1, 2024

This is a great app! We've been using it for a while and everyone has been responsive when we need something custom done on our store.

July 3, 2024

This app is awesome. I could link up all of my digital downloads to customers' accounts in bulk with the help of WIlliam. He went above and beyond to help me out with quick replies and easy solutions. I couldn't recommend this app more!!

June 29, 2024

Hi, I am not using the app, how can I delete all the data in my site?

June 27, 2024

I love the FileFlare app. You can store multiple PDF files in one product, and the customer service is perfect. They respond immediately and are super friendly, skilled, and helpful.

June 18, 2024

Fileflare is an excellent digital download app. Not only can it do everything other similar apps can do. The price is absolutely fair, and you get unlimited bandwidth (for me, one of the reasons I'm switching). The best thing, however, is the support from William. All my questions were answered straight away, and missing but important function for me was implemented within a short time.

June 18, 2024

If you are selling any online product you need this app! This app has been expertly compatible with Shopify and also very beginner-friendly for someone like myself. I like how you can limit how many IP adresses a customer has to access their purchase to avoid customers sharing to one another. The customer support is also excellent and I couldn't recommend this any more, very impressed!

May 25, 2024

We have been using this app for downloads for quite some time. They now added a new feature, allowing it to access all purchased downloads by having a special "Downloads" button within the customer accounts. We added this feature but it wasn't working. We contacted support and William was quick in answering and solving the problem, which was caused by an another app! Absolutely amazing support. Thank you. I can highly recommend this app to offer downloads.

May 20, 2024

All-round brilliant experience with this app so far. It has masses functionality that allow you to set up file downloads exactly as you want them and it all links with your Shopify store. The tracking function that can stop users from link sharing is brilliant. File downloads are quick. Linking your files to products is super easy. All of the support documentation is so helpful and is up-to-date so even if you're not a super techy person, you can follow it to set up your store/file downloads. We had a query with one of the functions and William was amazing - he answered the query within minutes (seconds?!) and solved the issue right away. I also asked for help with how to customise the colour and position of the download buttons that are on the customer accounts and download page. I was expecting some instructions but he hopped onto the site to code it for me!! :D Wasn't expecting this and I am very grateful that he did this for me! Thanks William!! Absolutely amazing customer service and app with no sneaky upsells or anything like that. Highly recommended for anyone who sells digital products.

May 15, 2024

I've been searching for an app that does what Fileflare does for years (selling digital with physical products, pre orders etc) and have tried many different apps, all with varying degrees of problems. Fileflare seems like it's in a field of it's own. The service, care and understanding of the needs of this kind of app has really been amazing, I couldn't recommend the team and this app high enough. A++++++

May 10, 2024

The best digital downloads app on Shopify, highly recommend. Also, the service is 11/10 (absolutely amazing)!

May 8, 2024

Unparalleled Support and Outstanding App Performance! I've been using the DDA Fileflare Digital Download app to manage the digital goods for my business. This app has significantly streamlined how we handle our downloads, but what truly sets this app apart is the exceptional support from William Sutton. William went above and beyond to help us set up the application, ensuring that it seamlessly integrates with our existing systems. He was incredibly responsive to our queries, and whenever we faced any technical challenges, William was there to provide prompt and effective solutions. His dedication to excellent service has not only made the technical side worry-free but also enhanced our overall operation. Thanks to his support, we can focus more on our mission rather than technical issues. I highly recommend this app to anyone looking for a reliable and efficient solution for managing digital downloads. The app works flawlessly, and with William's support, you will be in great hands! Thank you, William and the DDA Fileflare team, for your outstanding service!

April 25, 2024

Amazing app and A++++++ support. William and the team are constantly updating and adding new features. We highly recommend.

March 21, 2024

I´m just starting with selling of digital files and I check many apps - This one is clearly the easiest way and (for me most important) have an amazing fast working support! All my issues were solved in like 1,5 hours!

Feb. 12, 2024

This app has been so great to use. We fulfill digital orders (pdf files) with DDA and it works flawlessly. I had some issues after importing orders from another marketplace. William saved the day within 20 minutes and fixed my issue for me! Our store is now running perfectly. I am so impressed with this tech (not all apps are created equal, but this one is fantastic) and with the customer service (thank you, William).

Feb. 5, 2024

I make my living selling ebooks and have for over a decade. I also managed software product managers and developers at Dell for many years. When I decided to move to Shopify finding the right platform for handling ebook delivery - both for me and my customers - was paramount. I looked at ALL of the download apps and installed many as trials. It came down to DDA or Sky Pilot. Both are robust and both provided top notch support. In the end I went with DDA because 1) they had a critical feature that Sky Pilot lacked 2) once I understood why Sky Pilot lacked the feature it made it even clearer that DDA was a better choice for me and 3) Sky Pilot charges for bandwidth, DDA does not. The missing feature was on-demand stamping. Sky Pilot cannot do on-demand stamping. They stamp the book and then save it for future downloads. That means 1) if your stamping changes or if you update the books you need to restamp every past sale you made and resave it. And, because Sky Pilot charges for bandwidth going to the AWS server they use, every time you have to update a book with a stamp you have to pay for bandwidth. I suspect they have bandwidth charges from Amazon they need to cover. That means that the fees they charge their customers aren't totally in their control. That's a red flag for me. The fact that Sky Pilot's architecture choices inhibited their ability to deliver what I consider a pretty fundamental feature for digital asset sales also concerned me regarding future capabilities. If you don't need stamping, and bandwidth costs aren't a concern, Sky Pilot (or another app) may be the right choice for you. The person I worked with at Sky Pilot was very responsive and really did try to find a solution for me. They are good people. Their app, though, had insurmountable issues for me. DDA has delivered everything I've needed (and has some things I didn't have on my list but I hope to take advantage of in the future). They continue to be incredibly responsive - always getting back to me very quickly (even when it isn't normal work hours on their end) and they have proactively followed up with me to make sure issues are resolved (seriously - when is that last time that happened?!). I have been nothing but delighted with their solution and their service. Lots of bigger companies could take lessons from them on how to turn customers in to enthusiastic fans. So, ya, five stars - because that's the most Shopify will let me give them.