Rating

4.9

feedback

117

Reviews

chart

#4,803

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    7%
  • Less than a month
    22%
  • Less than a year
    42%
  • More than a year
    26%

Reviews Summary

The reviews for the FileFlare app are overwhelmingly positive, with users praising the excellent customer support, ease of use, and reliability of the app. Many users highlighted the quick response times from the support team, the seamless transition from other apps, and the added features that enhance the digital product delivery experience. Customers appreciate the ability to manage large libraries of digital products, send updates to customers, and the security features provided by the app. However, there was one negative review mentioning security concerns about the download process.

Highlights

Excellent customer support and quick response times
Ease of use and reliability
Seamless transition from other apps
Added features for enhanced digital product delivery experience
Security concerns about the download process

Rating Breakdown

  • 5
    96% (112 ratings)
  • 4
    3% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 78% (91)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

May 10, 2026

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

May 4, 2026

Went through my extensive order history and pulled in all my pre-existing digital orders I wanted to use it for, which was something my older Download app couldn't do and this saved me a ton of time. Uptime is great, but support response when something does go wrong is even better. Nothing works all the time, but if support is responsive and fixes things quickly, that gives me long term confidence in the tool for my store.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to share this review, Steve! Providing amazing support is something we care about a lot, so we're glad to hear that proves out in your experience :)

5 / 5 Share

April 27, 2026

Just dealt with Ian and he was a huge help. Looking forward to using this app :)

Using app

About 12 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words, really glad I could help! - Ian

5 / 5 Share

April 18, 2026

Ian is amazing; got helped very quickly!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for using Fileflare and for having good opinions about people! - Ian

5 / 5 Share

April 16, 2026

Great product, and tech support is stellar. I was able to get in touch with an actual human and get the answers I needed - very quickly - to complete setup. Then, when I needed an option added to the PDF Stamp feature (the primary use in my case for this app), the team responded and the feature had been added within about a week. It can be a real gamble sometimes choosing between apps. Very glad I went with FileFlare. Highly recommend to anyone that wants to protect their digital products!

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

It's great to hear the new PDF stamping feature is working well for you. We love hearing good ideas for new features, so don't hesitate to reach out if anything else comes up! Helping merchants protect their digital products is what we're here for :)

All reviews

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