Fileflare Digital Downloads

May 20, 2024

All-round brilliant experience with this app so far. It has masses functionality that allow you to set up file downloads exactly as you want them and it all links with your Shopify store. The tracking function that can stop users from link sharing is brilliant. File downloads are quick. Linking your files to products is super easy. All of the support documentation is so helpful and is up-to-date so even if you're not a super techy person, you can follow it to set up your store/file downloads. We had a query with one of the functions and William was amazing - he answered the query within minutes (seconds?!) and solved the issue right away. I also asked for help with how to customise the colour and position of the download buttons that are on the customer accounts and download page. I was expecting some instructions but he hopped onto the site to code it for me!! :D Wasn't expecting this and I am very grateful that he did this for me! Thanks William!! Absolutely amazing customer service and app with no sneaky upsells or anything like that. Highly recommended for anyone who sells digital products.

May 15, 2024

I've been searching for an app that does what Fileflare does for years (selling digital with physical products, pre orders etc) and have tried many different apps, all with varying degrees of problems. Fileflare seems like it's in a field of it's own. The service, care and understanding of the needs of this kind of app has really been amazing, I couldn't recommend the team and this app high enough. A++++++

May 10, 2024

The best digital downloads app on Shopify, highly recommend. Also, the service is 11/10 (absolutely amazing)!

May 8, 2024

Unparalleled Support and Outstanding App Performance! I've been using the DDA Fileflare Digital Download app to manage the digital goods for my business. This app has significantly streamlined how we handle our downloads, but what truly sets this app apart is the exceptional support from William Sutton. William went above and beyond to help us set up the application, ensuring that it seamlessly integrates with our existing systems. He was incredibly responsive to our queries, and whenever we faced any technical challenges, William was there to provide prompt and effective solutions. His dedication to excellent service has not only made the technical side worry-free but also enhanced our overall operation. Thanks to his support, we can focus more on our mission rather than technical issues. I highly recommend this app to anyone looking for a reliable and efficient solution for managing digital downloads. The app works flawlessly, and with William's support, you will be in great hands! Thank you, William and the DDA Fileflare team, for your outstanding service!

April 25, 2024

Amazing app and A++++++ support. William and the team are constantly updating and adding new features. We highly recommend.

March 21, 2024

I´m just starting with selling of digital files and I check many apps - This one is clearly the easiest way and (for me most important) have an amazing fast working support! All my issues were solved in like 1,5 hours!

Feb. 12, 2024

This app has been so great to use. We fulfill digital orders (pdf files) with DDA and it works flawlessly. I had some issues after importing orders from another marketplace. William saved the day within 20 minutes and fixed my issue for me! Our store is now running perfectly. I am so impressed with this tech (not all apps are created equal, but this one is fantastic) and with the customer service (thank you, William).

Feb. 5, 2024

I make my living selling ebooks and have for over a decade. I also managed software product managers and developers at Dell for many years. When I decided to move to Shopify finding the right platform for handling ebook delivery - both for me and my customers - was paramount. I looked at ALL of the download apps and installed many as trials. It came down to DDA or Sky Pilot. Both are robust and both provided top notch support. In the end I went with DDA because 1) they had a critical feature that Sky Pilot lacked 2) once I understood why Sky Pilot lacked the feature it made it even clearer that DDA was a better choice for me and 3) Sky Pilot charges for bandwidth, DDA does not. The missing feature was on-demand stamping. Sky Pilot cannot do on-demand stamping. They stamp the book and then save it for future downloads. That means 1) if your stamping changes or if you update the books you need to restamp every past sale you made and resave it. And, because Sky Pilot charges for bandwidth going to the AWS server they use, every time you have to update a book with a stamp you have to pay for bandwidth. I suspect they have bandwidth charges from Amazon they need to cover. That means that the fees they charge their customers aren't totally in their control. That's a red flag for me. The fact that Sky Pilot's architecture choices inhibited their ability to deliver what I consider a pretty fundamental feature for digital asset sales also concerned me regarding future capabilities. If you don't need stamping, and bandwidth costs aren't a concern, Sky Pilot (or another app) may be the right choice for you. The person I worked with at Sky Pilot was very responsive and really did try to find a solution for me. They are good people. Their app, though, had insurmountable issues for me. DDA has delivered everything I've needed (and has some things I didn't have on my list but I hope to take advantage of in the future). They continue to be incredibly responsive - always getting back to me very quickly (even when it isn't normal work hours on their end) and they have proactively followed up with me to make sure issues are resolved (seriously - when is that last time that happened?!). I have been nothing but delighted with their solution and their service. Lots of bigger companies could take lessons from them on how to turn customers in to enthusiastic fans. So, ya, five stars - because that's the most Shopify will let me give them.

Jan. 17, 2024

I used to have skypilot and customers had to log in to get their download, them they had to check their email, go back to the web page.. It was a while ordeal and the layout did not look good. Then I switched to customer hub and integrated digital downloads. Oh my god- it looks SOOOO freaking good, and the download link appears right after processed payment- inside the checkout! It's so convenient and the customer can shop as guest, too. In the customer hub all the downloads can be accessed through customer account. It's neat, organized and intuitive. Ive tried so many apps to have downloads and customer accounts, but this one has everything in one app!!

Jan. 17, 2024

I love this app. Exactly what i need for managing many digital products for sale on Shopify. Easy to use and easy to connect and easily update my files to my Shopify store. (and i really appreciate the fast and clear support).

Nov. 20, 2023

The app is great, Not many apps out there allows you to send digital files like this app. The support is also great

Aug. 28, 2023

Best thing ever! I am using the premium plan, and it works flawlessly. Fast upload-download speeds, no delays in mails, easy to download from the checkout page, great customer service, customized mails etc. If you are selling digital downloads, this is what you need!

July 30, 2023

Really good app. I tried all the other download apps, but this one is definitely the best! Works seamlessly with your store, has customization, and just works perfectly.

July 26, 2023

Terrific customer support from William. I had an issue with the PDF stamping functionality, William dealt with the issue swiftly and confirmed that it was working. He tested from his side and gave me time to test the function too. He also helped me to resolve an issue I had with my digital products. Very reliable, swift and friendly service. The DDA app is very easy to use and to set up. The functionality is great and I look forward to the team releasing more features in the future.

July 26, 2023

I am incredibly grateful for installing the DDA app. Not only is the app itself easy and helpful, but the customer service surpassed my expectations. William provided exceptional assistance when I encountered issues with attaching assets to the product. His patience and knowledge were impressive. Thank you very much for the outstanding support!

July 24, 2023

I was looking for a solution for multiple PDFs attached to one product. I read a ton of reviews on DDA- Digital downloads before trying it out and I was not disappointed! I was able to install and get it set up myself easily. When I did encounter an issue I couldn't resolve I just used the chat feature and William was awesome! He helped me install some code for order downloads, setup my custom email so that my emails come from that email and we chatted about some featured I would love to see come soon! I also love how detailed the help docs are and with videos. Makes it easy to get things started myself. Thank you for the great support!

July 24, 2023

The support is exceptional. I looked long and hard for an application that had these features. This one not only does exactly what I was looking for, it was very easy to setup. When I had a question, William answered very nearly immediately - AFTER hours - and took care of it fully for me. I am truly impressed. Five stars!

July 23, 2023

The app is a game-changer for my Shopify store! It's easy to use, the service is top-notch, and the price is reasonable. Highly recommended!

June 17, 2023

Great experience so far! Set up has been very clear and easy. The support team is fantastic for any specific questions. Very excited to see how this boosts our business online!

June 11, 2023

DDA - Digital Downloads is absolutely amazing! I've tried numerous apps in this category, but nothing comes close. The setup process was easy, and the customer support is top-notch. They respond quickly and efficiently, making the experience even better. I can't recommend this app enough to everyone out there. Thank you team Massive Monkey!