Fileflare Digital Downloads

Sept. 19, 2025

Fileflare is amazing. After unresolved issues with a very popular app we used before, we tested several similar ones, and this was the only one that truly met all our requirements. It's practical, well-structured, and efficient. No complaints, just praise! We actually regret not having used this app much earlier. An extra star goes to the fast and thoughtful support. Well done!

Aug. 5, 2025

Transitioned an extensive collection of digital products to Fileflare and couldn't be happier! Most importantly, the customer experience is far better than our previous digital download platform. The backend interface is also easier to use, and their v2 update allows us to handle everything within our Shopify admin. Only feature missing that we use (on a pretty limited basis) is the ability to deliver license codes. Overall, terrific app to manage digital products.

Aug. 3, 2025

Love this app! It does exactly what I hoped and is easy to use. The Support Team are exceptionally responsive and truly helped when I needed it the most. I could not have hit my digital product launch day without their assistance. Highly recommend!

July 25, 2025

I have been on shopify for more than 6 years, but haven't seen such a good , robust app and on top of that the support from William and team is amazing. I wish I could give 10 stars :)

July 7, 2025

The app works really well at all times. Have had many sales and no complaints, downloads has worked perfectly. But also incredible support. Very fast replies, and not only fast, but also very good answers. The app is good so you probably won’t need help, and if you do need help, it’s just one message away!

June 25, 2025

We have been on a lookout for a new app as SendOwl increased our pricing massively. William has been AMAZING! We had nearly 1000 products to move and thousands of orders. I was really worried that something will break and SendOwl was not exporting us the correct data either - which was a pain. William has been so patient with me - helped us with the migration and made it EFFORTLESS. I am not a techy person and yes the backend can seem overwhelming at the start. But slow down, email the team and breathe. This is likely your best choice for downloadable products in Shopify. We have just set our Annual plan with Fileflare and look forward to using it for years to come.

June 19, 2025

Amazing.. William literally was incredibly responsive in helping me set it up and the app works exactly like I need it to. Absolutely amazing customer service in helping me migrate and set up the app.

June 18, 2025

FANTASTIC custom service! I just left SendOwl after they increased prices from $19/month to $159/month. I use Amazon S3 storage to host my files, and it was tricky getting it set up. Customer service for Fileflare went back and forth with me, troubleshooting the issue, until it was finally resolved - and assured me they would never do something so crazy as to do a 736% price increase. I love that they have a few more options than SendOwl, and custom service is way better! Definitely worth the $29/month!

May 7, 2025

I wish I could give 10 stars!! I'm not very tech-savvy, so I really appreciated how supportive and responsive the team behind this app has been. Everytime I had a question, they replied quickly- with the same friendly, helpful, and informative tone each time. They truly went above and beyond to make sure everything worked perfectly on my store. It's such a relief knowing that real support is just a message away. I couldn't be happier and highly recommend this app and their outstanding service!

April 29, 2025

This is the best app out there hands down Left sendowl when they changed their structure, best move we made. Wish we would have switched before

April 21, 2025

We've just transitioned our entire product line from Sendowl to Fileflare - I was expecting the normal days of headscratching and issues a change linke this would create and instead it was an incredibly smooth process . The documenation and migration tools provided are so well presented, I've not needed to use the migration service and completed everything in about 14 hours. I love the system of creating digtal assets and then connecting a number of these to our products - this makes so much more sense for us and best of all, thanks to the excellent instructions we migrated everything from S3 storage to Cloudflare R2 and now have quicker downloads with reduced hosting costs. We needed to contact support and got a reply in less than an hour ( we are in the UK same as William, the owner of the platform ) and it appears there's even more coming This service also has app blocks available - perfect for setting up downloads in the latest Shopify enviroment. If you are reading this, you are obviously considering it - please don't hesitate to run the trial and get setup - Quality coding and delivery systems like this arent always a given, this app is excellent on all counts

April 16, 2025

Great service! Essential for stores with digital downloads.Customer support is always reliable.

April 15, 2025

I use this growth plan of the same app for my first shopify shop. I have also installed on my german shopify shop. It has all functions I need such as IP - download trackings with limitations. I had a request to add download link on order confirmation email. They have helped at night and installed in less than an hour. very quick support. Thanks a lot!

April 12, 2025

I was terrified about switching digital download apps, but I could not justify the price increase of the app that I was using with my niche market. I talked to my business partner and I decided yesterday was the day. I have nearly 140 digital products and I copied all my the zip files and put them in a Dropbox folder so they were all in one place. I then followed Fileflare's migration instructions and it was seamless. I uploaded my files and then attached my products. This process was easier to do from the assets folder as I have product variants. When it got to settings, I could do the basics, but Will helped me out this morning with adding coding to a few things. As long as customers log into their accounts, they can reach their downloads and they will now come from Fileflare. If they try to use the links in their old emails, the links will appear removed. That is ok, I will send out a mass email and explain to my customers that I have switched providers. I can also always send them a new link from the Fileflare app.

March 16, 2025

how can anyone not like this app. does exactly it says, well executed and good UI. Cant fault it in the slightest

Nov. 19, 2024

I had a problem downloading the files but William Suton was really great. He helped me for over a week and came up with solutions. When I was about to give up he came up with a new idea and that turned out to be the solution! Really great. So happy that my website is working great again and I can now sell my products without worries.

Nov. 10, 2024

We've been using Fireflare for a few years now, and i will be honest with you, in my opinion, if you are selling digital goods, look no further! I honestly forgot to write a review a long time ago, but yesterday night (saturday) there was an issue regarding the downloads themselves, which obviously is a big issue. Despite it being a sunday, the support team got back to me early in the morning, and by 14:00 the issue was resolved. They updated me multiple times throughout the process, explaining what was going on. 10/10 support, and service.

Nov. 6, 2024

I run a pretty busy digital download website and recently switched from Shopify's Digital Downloads app to Fileflare. Not only was it easy and intuitive, it's up and running as seamlessly as I could have hoped. I'll also mention the amazing response time from Fileflare's tech support. Couldn't be happier so far.

Oct. 28, 2024

Dear Fireflare Team, I want to express my sincere gratitude for your prompt response and invaluable assistance. Over the past two months, I encountered numerous challenges with various digital downloads—many were complex to navigate, lacking clear instructions, and relying on overrated apps my choices never been successful. Shopify suggested that I find a developer, which led me to contact several. I was shocked to discover that the cost would be $250, which is simply beyond my means as I’m just starting out and not yet generating income. And this amount only to have a button for streaming. I found your video on YouTube and thought Fireflare might be my last hope before committing to a costly developer. I downloaded the app and I was pleasantly surprised by the clarity and ease of the instructions in your video, which guided me through every step. Initially, the stream didn’t work on mobile, but William reassured me via email that Fireflare developers were on the case. Just a few hours later, the stream was up and running! Your help has truly meant the world to me after struggling with multiple digital apps. Please continue to enhance this wonderful app—simplicity is key, and that’s what attracted me to Fireflare in the first place. Thank you once again for your support.. Us and our patients will be more than grateful to you .. Both we and our patients will be grateful for your amazing app!

Oct. 2, 2024

The capabilities and features far surpass Shopify's basic Digital Downloads app. But what really makes this app so great is the exceptional responsiveness and helpfulness of the support staff, especially William. He really went above and beyond to immediately help with setting up the app, leaving me really impressed with the app and the quality of their support.