Fileflare Digital Downloads

Feb. 5, 2024

I make my living selling ebooks and have for over a decade. I also managed software product managers and developers at Dell for many years. When I decided to move to Shopify finding the right platform for handling ebook delivery - both for me and my customers - was paramount. I looked at ALL of the download apps and installed many as trials. It came down to DDA or Sky Pilot. Both are robust and both provided top notch support. In the end I went with DDA because 1) they had a critical feature that Sky Pilot lacked 2) once I understood why Sky Pilot lacked the feature it made it even clearer that DDA was a better choice for me and 3) Sky Pilot charges for bandwidth, DDA does not. The missing feature was on-demand stamping. Sky Pilot cannot do on-demand stamping. They stamp the book and then save it for future downloads. That means 1) if your stamping changes or if you update the books you need to restamp every past sale you made and resave it. And, because Sky Pilot charges for bandwidth going to the AWS server they use, every time you have to update a book with a stamp you have to pay for bandwidth. I suspect they have bandwidth charges from Amazon they need to cover. That means that the fees they charge their customers aren't totally in their control. That's a red flag for me. The fact that Sky Pilot's architecture choices inhibited their ability to deliver what I consider a pretty fundamental feature for digital asset sales also concerned me regarding future capabilities. If you don't need stamping, and bandwidth costs aren't a concern, Sky Pilot (or another app) may be the right choice for you. The person I worked with at Sky Pilot was very responsive and really did try to find a solution for me. They are good people. Their app, though, had insurmountable issues for me. DDA has delivered everything I've needed (and has some things I didn't have on my list but I hope to take advantage of in the future). They continue to be incredibly responsive - always getting back to me very quickly (even when it isn't normal work hours on their end) and they have proactively followed up with me to make sure issues are resolved (seriously - when is that last time that happened?!). I have been nothing but delighted with their solution and their service. Lots of bigger companies could take lessons from them on how to turn customers in to enthusiastic fans. So, ya, five stars - because that's the most Shopify will let me give them.

Jan. 17, 2024

I used to have skypilot and customers had to log in to get their download, them they had to check their email, go back to the web page.. It was a while ordeal and the layout did not look good. Then I switched to customer hub and integrated digital downloads. Oh my god- it looks SOOOO freaking good, and the download link appears right after processed payment- inside the checkout! It's so convenient and the customer can shop as guest, too. In the customer hub all the downloads can be accessed through customer account. It's neat, organized and intuitive. Ive tried so many apps to have downloads and customer accounts, but this one has everything in one app!!

Jan. 17, 2024

I love this app. Exactly what i need for managing many digital products for sale on Shopify. Easy to use and easy to connect and easily update my files to my Shopify store. (and i really appreciate the fast and clear support).

Nov. 20, 2023

The app is great, Not many apps out there allows you to send digital files like this app. The support is also great

Aug. 28, 2023

Best thing ever! I am using the premium plan, and it works flawlessly. Fast upload-download speeds, no delays in mails, easy to download from the checkout page, great customer service, customized mails etc. If you are selling digital downloads, this is what you need!

July 30, 2023

Really good app. I tried all the other download apps, but this one is definitely the best! Works seamlessly with your store, has customization, and just works perfectly.

July 26, 2023

Terrific customer support from William. I had an issue with the PDF stamping functionality, William dealt with the issue swiftly and confirmed that it was working. He tested from his side and gave me time to test the function too. He also helped me to resolve an issue I had with my digital products. Very reliable, swift and friendly service. The DDA app is very easy to use and to set up. The functionality is great and I look forward to the team releasing more features in the future.

July 26, 2023

I am incredibly grateful for installing the DDA app. Not only is the app itself easy and helpful, but the customer service surpassed my expectations. William provided exceptional assistance when I encountered issues with attaching assets to the product. His patience and knowledge were impressive. Thank you very much for the outstanding support!

July 24, 2023

I was looking for a solution for multiple PDFs attached to one product. I read a ton of reviews on DDA- Digital downloads before trying it out and I was not disappointed! I was able to install and get it set up myself easily. When I did encounter an issue I couldn't resolve I just used the chat feature and William was awesome! He helped me install some code for order downloads, setup my custom email so that my emails come from that email and we chatted about some featured I would love to see come soon! I also love how detailed the help docs are and with videos. Makes it easy to get things started myself. Thank you for the great support!

July 24, 2023

The support is exceptional. I looked long and hard for an application that had these features. This one not only does exactly what I was looking for, it was very easy to setup. When I had a question, William answered very nearly immediately - AFTER hours - and took care of it fully for me. I am truly impressed. Five stars!

July 23, 2023

The app is a game-changer for my Shopify store! It's easy to use, the service is top-notch, and the price is reasonable. Highly recommended!

June 17, 2023

Great experience so far! Set up has been very clear and easy. The support team is fantastic for any specific questions. Very excited to see how this boosts our business online!

June 11, 2023

DDA - Digital Downloads is absolutely amazing! I've tried numerous apps in this category, but nothing comes close. The setup process was easy, and the customer support is top-notch. They respond quickly and efficiently, making the experience even better. I can't recommend this app enough to everyone out there. Thank you team Massive Monkey!

May 30, 2023

This is a superb app. I took some time to explore various options and this one is by far my favorite. It offers a multitude of possibilities, including an impressive PDF stamping feature. Furthermore, their customer support is swift and efficient. I highly recommend it.

May 25, 2023

This app is a lifesaver! Best app for delivering digital content and links. The dev has really thought about the customers' needs. Recommended!

May 2, 2023

What a wonderfull app sorted out so much of what we need moved over from another app out of frustration and this app gave us so much more for what we needed. Their support team is incredible. Thank you!

April 11, 2023

This is exactly what I needed for my shop. I had a few questions, which were answered really fast. They told me, that the cheapest plan would be enough for me, which was very helpful. All in all, it's good to know, that there is a friendly and helpful support.

March 29, 2023

This app is absolutely perfect! It does everything they say and more. I'm really glad i found it and i recommended it.

March 13, 2023

I tried several different digital download apps and they all were filled with issues i.e. can only upload 1 file, cannot customize any settings etc. Then I discovered Downloadable Digital Assets that had it all - upload several assets, customize emails, PDF lock and stamping etc. and I couldn't be happier. We are definitely ready to scale! And on top of that William was there from the start to make sure everything looks right and is working properly. I think I am now using this app forever!

Feb. 23, 2023

To William, the Developer, THANK YOU for your patience and prompt response. As a "Boomer" who grew up on IBM typewriters and landlines, having an "extra hand" with William was OUTSTANDING CUSTOMER SERVICE. Sometimes, the tech language can be confusing. However, Willliam was gracious and wanted me to understand each step thoroughly. William forwarded me a "personal video" which I could follow. This was extremely helpful. William's manner is easy and professional, and he wanted me to understand the robust platform I had purchased. I HIGHLY RECOMMEND this app and know that as my business scales, I will ALWAYS be a customer. Thank you again, William. I'm rooting for your app to become one of the highest downloads on Shopify. Asker Furst GlobalMultimedia America