Digital Downloads ‑ Fileflare
All reviews
Review RSS feed
Ive been using Fileflare now for a number of years to upload and send out my digital products I sell on Shopify. The team are great at communication each time I need help and overall the platform works great. There have been a few hiccups now and then but they are quickly sorted out. Each time I have a new idea on how to improve the experience the team always listens to my feedback. I highly recommend this app.
Feedback from stores like yours is how we know what to build next, so please keep sharing any pain points along the way! Thanks for the review :)
We’ve been extremely happy with Fileflare. After dealing with the limitations and quirks of Shopify Digital Downloads, switching to Fileflare has been a huge improvement for both our team and our customers. The setup is straightforward, file management is reliable, and—most importantly—the customer experience is _dramatically_ better. Files are easy to manage, updates are smooth, and we’ve seen far fewer support issues. It feels like Fileflare was designed by people who actually understand software and digital product delivery workflows, not just generic digital goods to check off arbitrary bullet points. Support has been responsive and helpful when we needed them. Their onboarding support was also stellar. They even followed up with us on feature requests. Highly recommended. 5 stars. Would give six if I could.
Thank you - glad the onboarding and feature-request follow-ups landed well! And I'll pass the 6-stars feature request on to the Shopify dev-rel team.
they gang fr (fire customer service) smoooooth experience. WOULD HIGHLY RECOMMEND
Went through my extensive order history and pulled in all my pre-existing digital orders I wanted to use it for, which was something my older Download app couldn't do and this saved me a ton of time. Uptime is great, but support response when something does go wrong is even better. Nothing works all the time, but if support is responsive and fixes things quickly, that gives me long term confidence in the tool for my store.
Thanks for taking the time to share this review, Steve! Providing amazing support is something we care about a lot, so we're glad to hear that proves out in your experience :)
Just dealt with Ian and he was a huge help. Looking forward to using this app :)
Thanks so much for the kind words, really glad I could help! - Ian
Ian is amazing; got helped very quickly!
Thanks for using Fileflare and for having good opinions about people! - Ian
Great product, and tech support is stellar. I was able to get in touch with an actual human and get the answers I needed - very quickly - to complete setup. Then, when I needed an option added to the PDF Stamp feature (the primary use in my case for this app), the team responded and the feature had been added within about a week. It can be a real gamble sometimes choosing between apps. Very glad I went with FileFlare. Highly recommend to anyone that wants to protect their digital products!
It's great to hear the new PDF stamping feature is working well for you. We love hearing good ideas for new features, so don't hesitate to reach out if anything else comes up! Helping merchants protect their digital products is what we're here for :)
Es genial. Te atienden de maravilla y es rapida
I have had a great experience with this app. It's easy to use and gives my customers access to their files. They overhauled the app about a year ago and it got much better. The team is really helpful and responsive. 5 stars
Thanks so much for the kind words! We're really glad the improvements we've been making have made a difference for you — and we're not done yet :)
great product
Yep! Thank you :)
Excellent app with truly outstanding support FileFlare has been a great solution for our digital downloads. The delivery page is clean, secure, and user-friendly (especially with the video instructions we requested). What really stands out is the support team. They've been extremely responsive and helpful twice now: - Added the ability to embed videos directly in the delivery page editor when we asked. - Performed a bulk edit on all our imported historical orders to restrict access and protect our version policy. They're even working on a longer-term solution for per-order file snapshots. This level of support is rare and very much appreciated. Highly recommend FileFlare, especially if you value a team that listens and acts.
Thank you for your review! We enjoyed working with you on the video embed feature for the delivery page. It's a great example of how customer feedback shapes the product, and we're glad it's working well for you. We've already recommended using it to a few more people since :)
This product is excellent and the support is even better. They have always been very responsive and recently worked with us to troubleshoot an uncommon issue we were having.
Fileflare has been the perfect and most essential app for my digital store. It's super easy to use, and offers all the functionality one would need from a digital downloads app. The customer support teams is also refreshingly easy to communicate with. Would highly recommend!
Thank you so much! We work hard to keep Fileflare feeling simple without losing out on functionality - it's great to hear that balance is landing well for you. Really appreciate the kind words about support too. 🙏
Love this app. Customer service is super quick with response and is always ready to fix any issues in a timely manner. Nothing but positive experience with them so far.
Thank you! Especially glad to hear the support experience has been consistently good. We'll keep it up!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.