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Worst App you can install for any digital product. They have not send out since 6 months any ebook for my orders, and just collected my money, I have looked into it, and from my side everything was setup correctly, it was a backend problem, they have refused to send me a refund plus refused to give me 3 next free months, Please do not fall for this small scammy App. better if you install a better and reliable App, it will save a lot of chargebacks...
Léo here, founder of the app. Let’s be very clear and stick to the facts. As of today, your store is still using our app heavily. You are processing several thousand orders with us every month, not a few orders, several thousand. We checked our side and found zero delivery failure caused by our app. The issue you are referring to was caused on your side: you deleted the product directly from Shopify, then expected customers to still be able to buy and receive a product that you had deleted yourself. I personally contacted you multiple times to understand the situation and help. You never replied. Instead, you tried to blackmail us by asking for 6 free months, despite the fact that the issue was caused by your own Shopify setup. We have written proof of this. I also reviewed the chat you had with my team. Beyond the false claims in this review, your behavior toward our support team was racist and unacceptable. You insulted one of our Pakistani team members and called him a “scammer”. We have screenshots of this conversation, and we reported your store to Shopify. Here's a screenshot for anyone reading that : https://ibb.co/GvRxY4CN I am honestly tired of receiving 1-star reviews from stores that keep using our app at scale, refuse to answer when we try to help, make false public claims, and then treat our team with racism and disrespect. We will ALWAYS help merchants in good faith. But we will not accept blackmail, false accusations, or racist abuse toward our team.
I installed this app expecting fair and transparent pricing, but it turned out to be very misleading. The pricing plans clearly list storage and downloads, yet they completely omit any mention of bandwidth limits — one of the most important factors for apps like this. When I asked support about it, they admitted that every plan is limited to 1TB of bandwidth per month, and any usage beyond that is charged extra. This information is not displayed anywhere on the pricing page, only hidden in their “policy” section, which most users will never read before subscribing. This is deceptive. Shopify’s rules require that all usage-based limits (like bandwidth, storage, or API calls) be clearly stated before purchase, not discovered after you’ve already paid. Their support tried to justify it by saying it’s a “fair use policy” and not a scam — but hiding extra costs in fine print is the definition of a lack of transparency. Shopify should review this app immediately for compliance and misleading pricing practices. I do not recommend this app to anyone until they fix this and make their bandwidth policy clearly visible in the plan descriptions.
We are fully transparent about our pricing, and our app is regularly reviewed by Shopify, which continues to approve and list it on the App Store. If there were any compliance issues, the app would not be allowed to remain available. We are also surprised by the tone of this review, especially given that our support team reached out several times to clarify the situation and try to improve the experience.
Too bad service, not offering any trial of paid plan to explore features. Along with no custom email option on their pro plan.
This is a blatant lie by a competitor. The app has a free plan. More than 20,000 shops are currently on the free plan (which share the same feature as the pro plan).
DO NOT download this app. Was charged $2660 USD in bandwidth fees with ZERO notifications telling me I had gone over. I was paying 54.99 a MONTH I didnt even know what bandwidth was or that I had gone over by 111TB!!!!! Leo will be in touch with my legal team If this is not resolved. Edit: In reply to Leo's comment: I cancelled the subscription on Jan 8th... If you take a look at the screenshot attached the "52" emails they sent me you can see that 90% of them were sent AFTER I unsubscribed... and I cannot seem to find the emails sent on Dec 21st in my inbox? Not even in Spam or Junk?... Their support is terrible. The chat Icon in the bottom right of the Shopify app doesn't even work. There is no chatlog. When you hit enter after typing it just resets and you have to check your email to see their replies and then enter your response back into the chat box on the app without even seeing the log LOL. When downloading this App I was fine with paying the $0.023 per download after 100TB. That would equal to roughly $2.00 per download on the product I was selling (I sold it at $50, product was 95gb) What I was not aware of is that they dont have a download limit or anywhere to edit it so people cant share the link?? A product a user was supposed to download once ended up being downloaded roughly 10-20 times... Do yourself a favour and stay away from this App. I pay $800 per year and have a 200gb limit with 50gb worth of files to attach to each product. Thanks!
This is us not warning them : https://ibb.co/wR0kjHV Yes you counted it right : 51 emails were sent to warn him on his Shopify admin email* Next time i'll try 52, maybe it will work. Leo PS. This is exactly the price our hosting provider charged us, and legally, we're not allowed to sell a service at a loss. It's called 'the law'. PPS. At the time of this writing, I charge $0.023/GB (above 1TB..) and competitors charge anywhere from $1/GB (skypilot : https://ibb.co/0Vf2XxT ) to $0.075/GB ( filemonk : https://ibb.co/68w4ZM1 ). So i'm 3x to 40x cheaper than others. *this is on top of a BIG RED BANNER on his dashboard saying '🚨 WARNING YOU'RE ABOVE THE 1,000GB THRESOLD, CONTACT US IF YOU DON'T UNDERSTAND THIS WARNING'
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