Rating
4.2
feedback
107
chart
#4,120
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
13%
-
Less than a month
37%
-
Less than a year
32%
-
More than a year
13%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. Positive aspects include the app's ability to offer quantity breaks and discounts, the helpful customer service, and the ease of use. Customers appreciate the support team's quick responses and willingness to assist with any issues. However, negative feedback revolves around issues with the app not working properly, slow customer support responses, and problems with discounts not being applied correctly, leading to lost sales and customer frustration. Some users also mentioned difficulties with theme integration and technical glitches.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 5, 2023
After sending 2 support requests which were ignored after the app stopped working last week I would not recommend this app at all. It did work prior to Shopify implementing the new One Page Checkout, but now it will show the discounted quantity break price in the customers cart, but it all gets removed during checkout, resulting in the need to refund customers after placing an order.
July 12, 2022
My app simply won't open no matter how many times I reinstall. Customer support was very unresponsive
May 24, 2022
After an initial flurry to customise the app for our store, which seemed helpful (which is why this review is 2 starts not 1), customer support became ridiculously slow, and actually caused us to lose sales. The app caused a malfunction in cart - showing cart empty. QD did not announce when they were working on the site which adversely affected our customers, too. We have had no response over a week after telling them about the malfunction so have now have deleted the app.
We sincerely apologize for the misuderstanding. Our application does not make changes to the code and could not cause such issues with the cart. We appreciate you letting us know about your negative experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
April 22, 2022
They told me the app is able to make quantity discounts and the customer can additionally use a Shopify discount. It doesn´t work. The customer service needs very long to answer and my problem is still not solved. We lose sales volume every day!
I am so sorry to hear that you experienced certain difficulties using our app. That should never have happened, and I completely understand how frustrating this must be for you. Unfortunately, you uninstalled the app before we got information that was necessary to solve the problem.
Feb. 11, 2022
Installed app and it calculates correctly to sub-total but then revers to full price for the total in the cart. Contacted their support which took 2 days to reply and then a week later problem was not corrected. Just kept getting message "give us more time" - this for something that is most likely a single line of code. Removed app thus wasting a week.
We are sorry for the unpleasant situation you had with the app. The issue you observed was fixed in your shop but you might have missed our email or not noticed the changes we made. We are sincerely sorry for making you wait for a response and then a resolution to the situation. Our team did their best to quickly fix the app.
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