Disco: Flash Sale Discount App

Dear customer, Thank you for sharing your feedback. You uninstalled the app while it was still in the process of activating your sale. Please note that our app provides specific warnings against uninstalling the app while a sale is activating. To assist you, we proactively reached out via email, informing you that discounts were still active and provided clear steps to manage these changes. These steps included reinstalling the app, deactivating the sale, and allowing sufficient time for the deactivation process to complete. These instructions were not followed. It's important to note that we did not receive any direct communication from you regarding these issues. Had we been contacted, we would have done everything within our capacity to assist you promptly. We regret any inconvenience caused and encourage you to follow the provided instructions for an optimal experience. Your satisfaction is important to us, and we are here to support you with any further assistance you may need. Best regards, John

Hello, I'm truly sorry to hear about the difficulties you've encountered while using our app in conjunction with Shopify Emails. I understand how frustrating these technical issues can be. I'd like to clarify that our app is designed specifically to adjust prices at predetermined times and does not directly integrate with Shopify Emails. This means that any discrepancies you're seeing in the email prices are related to the way Shopify Emails interacts with product pricing data. That being said, I'm here to help as much as I can. As this seems to be an issue on Shopify's end, I encourage you to reach out to Shopify's support team for more specific assistance regarding their email service. They are best equipped to address concerns related to Shopify Emails. Additionally, considering your experience, it might be beneficial to explore alternative email marketing tools that align more closely with your needs. There are several robust and user-friendly options available that offer a better solution. Please let me know if there's anything else I can do to assist you. Your satisfaction with our app is our top priority, and we're committed to making your experience as positive as possible.

Saludos, Gracias por compartir sus comentarios. Entendemos sus preocupaciones y nos gustaría abordarlas. En primer lugar, nos gustaría aclarar que su suscripción actual es parte de nuestro plan mensual recurrente. Este plan está diseñado para proporcionar acceso continuo a nuestros servicios y características. Sin embargo, también ofrecemos un plan 'Gratis Para Siempre', al que puede cambiarse en cualquier momento, si prefiere una opción más básica sin cargos recurrentes. Apreciamos su negocio y estamos aquí para apoyarlo en todo lo que podamos. Por favor, póngase en contacto con [email protected] para que podamos resolver este asunto para usted. Atentamente, John Skovsgaard

Hi there Thank you for the feedback. We try to strike a balance between improving user experience and adding new features requested by users. Regarding "copying of information", we recently released a feature to copy previous sales, have you tried that? From the dashboard, you click the "duplicate" icon on a sale to copy its information into a new sale creation form. We are also planning on adding an easier way to see excluded collections & products of a live sale, as we spoke about. If you would like to elaborate a bit on the navigation and form-field issues, we would be very grateful. Shoot an email at [email protected], so we can to improve it. Best regards John

Update: All sales have now been disabled from our side. Thank you for the cooperation :-) ------------------------------------------------------------------------------ Hi there I apologize for the inconvenience. We would love to automatically remove discounts when merchants uninstall the app, unfortunately, our access is revoked in the second you press uninstall, so there is nothing we can do except ask for merchants to reinstall temporarily. To deactivate the sales, do the following: 1. Install Disco (just the free plan). 2. On each active sale, press the Deactivate-button. 3. Wait for each sale to show an "Inactive" badge. Now you can uninstall Disco again. Please, in case you need any help, reach out to [email protected] or write on our live chat in the app. Best regards John @ ProductEssentials

Hi there We just checked your sale collection here: https://pitaya.dk/collections/udsalg?page=1 All prices seem to be marked down correctly now. I have also reached out on e-mail. Unfortunately, we can only activate one sale at a time per store to avoid conflicts and discount stacking. Since you had created 32 individual sales starting simultaneously, they activated one-by-one with a bit of delay between each sale starting. This constraint is stated in the FAQ, however I can see it was definitely not communicated well enough from our side. To avoid this issue, ensure that you do not unnecessarily create multiple sales with same start and end time. For instance, instead of creating two individual 10% off sales for two different products, we advise you to create one 10% off sale including both the products. I sincerely apologize for the bad experience and will gladly refund you the subscription fee. Best regards John

Hi there After having investigated this issue, we found an error which under very rare circumstances could lead to discount stacking. We take this matter very seriously, and have already fixed this error so it won't occur again. It is our sole responsibility that the app works correctly, which is why we also reimbursed you for the amount this affected you. I apologize deeply for the trouble this caused you. Best regards John

Hi there I apologize for the issue you experienced. Please reach out to us at [email protected] so we can help sort out the issue for you. Thanks