Disco Flash Sale Bulk Discount

We're truly sorry you ran into this - that's genuinely frustrating, and we understand. We experienced a connectivity issue that affected some users in your region, which has now been resolved. While we had a failover in place, it didn't work as it should have in this case. We've identified the cause and are implementing a fix. At any time, please don't hesitate to reach out to our support team directly with the names of the campaigns you want deactivated - we're happy to deactivate any sales on your behalf. Because this is the second time you've been affected, we'd like to offer you a refund for this month. Please reach out to our support team and we'll take care of it. --- Lamentamos mucho que hayas tenido este problema, entendemos lo frustrante que es. Tuvimos un problema de conectividad que afectó a algunos usuarios en tu región, el cual ya ha sido resuelto. Aunque teníamos un sistema de respaldo, no funcionó como debía en este caso. Ya identificamos la causa y estamos implementando una solución. En cualquier momento, no dudes en contactar a nuestro equipo de soporte directamente con los nombres de las campañas que quieres desactivar - con gusto lo hacemos por ti. Como es la segunda vez que te ves afectado, queremos ofrecerte el reembolso de este mes. Contáctanos y nos encargamos.

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your campaign setup. We aim to continuously improve our services and your input is invaluable to us. Regarding your concern about support, we understand that timely assistance is crucial and we strive to respond to all queries within 24 hours. While we do not always offer live support, our team is committed to providing comprehensive help through our current channels. About the draft feature, it operates based on your browser’s local storage. It seems there might have been an issue with your browser settings or a possibility that the “discard draft” button was inadvertently clicked. We ensure that this feature has been rigorously tested across all popular browsers to avoid such issues. We recommend checking your browser settings to confirm that cookies are enabled, which helps in saving and retrieving drafts effectively. Concerning the pricing issue, we realize there was a misunderstanding regarding the discount type used. The "fixed discount" subtracts a set amount from the original price, which in your case, led to the unintended low pricing of some items. For future campaigns where you wish to price all items at PHP 500, using the “set price” feature will achieve this uniformly. We believe we addressed this in our last email and are happy to clarify further or assist in setting this up correctly. We truly regret that your experience did not meet expectations and understand your decision. Thank you for trying our service, and we hope to have the opportunity to serve you better in the future. Warm regards

Saludos, Gracias por compartir sus comentarios. Entendemos sus preocupaciones y nos gustaría abordarlas. En primer lugar, nos gustaría aclarar que su suscripción actual es parte de nuestro plan mensual recurrente. Este plan está diseñado para proporcionar acceso continuo a nuestros servicios y características. Sin embargo, también ofrecemos un plan 'Gratis Para Siempre', al que puede cambiarse en cualquier momento, si prefiere una opción más básica sin cargos recurrentes. Apreciamos su negocio y estamos aquí para apoyarlo en todo lo que podamos. Por favor, póngase en contacto con [email protected] para que podamos resolver este asunto para usted. Atentamente, John Skovsgaard

Hi there We just checked your sale collection here: https://pitaya.dk/collections/udsalg?page=1 All prices seem to be marked down correctly now. I have also reached out on e-mail. Unfortunately, we can only activate one sale at a time per store to avoid conflicts and discount stacking. Since you had created 32 individual sales starting simultaneously, they activated one-by-one with a bit of delay between each sale starting. This constraint is stated in the FAQ, however I can see it was definitely not communicated well enough from our side. To avoid this issue, ensure that you do not unnecessarily create multiple sales with same start and end time. For instance, instead of creating two individual 10% off sales for two different products, we advise you to create one 10% off sale including both the products. I sincerely apologize for the bad experience and will gladly refund you the subscription fee. Best regards John

Hi there After having investigated this issue, we found an error which under very rare circumstances could lead to discount stacking. We take this matter very seriously, and have already fixed this error so it won't occur again. It is our sole responsibility that the app works correctly, which is why we also reimbursed you for the amount this affected you. I apologize deeply for the trouble this caused you. Best regards John

Hi there I apologize for the issue you experienced. Please reach out to us at [email protected] so we can help sort out the issue for you. Thanks

Hi I am sorry to hear you found the app hard to use. You can change the colors of the countdown timer and announcement bar under the "Design" page. It is the button right next to "Create sale". I am not sure what you mean when you say, you cannot change the products. However, you can easily change the product selection of a sale. Just deactivate the sale, press edit sale, change the products, and activate it again. Please write me an email at [email protected] and I will do my very best to help you out. Best regards John