Disco: Black Friday Sales App

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your campaign setup. We aim to continuously improve our services and your input is invaluable to us. Regarding your concern about support, we understand that timely assistance is crucial and we strive to respond to all queries within 24 hours. While we do not always offer live support, our team is committed to providing comprehensive help through our current channels. About the draft feature, it operates based on your browser’s local storage. It seems there might have been an issue with your browser settings or a possibility that the “discard draft” button was inadvertently clicked. We ensure that this feature has been rigorously tested across all popular browsers to avoid such issues. We recommend checking your browser settings to confirm that cookies are enabled, which helps in saving and retrieving drafts effectively. Concerning the pricing issue, we realize there was a misunderstanding regarding the discount type used. The "fixed discount" subtracts a set amount from the original price, which in your case, led to the unintended low pricing of some items. For future campaigns where you wish to price all items at PHP 500, using the “set price” feature will achieve this uniformly. We believe we addressed this in our last email and are happy to clarify further or assist in setting this up correctly. We truly regret that your experience did not meet expectations and understand your decision. Thank you for trying our service, and we hope to have the opportunity to serve you better in the future. Warm regards

Dear customer, Thank you for sharing your feedback. You uninstalled the app while it was still in the process of activating your sale. Please note that our app provides specific warnings against uninstalling the app while a sale is activating. To assist you, we proactively reached out via email, informing you that discounts were still active and provided clear steps to manage these changes. These steps included reinstalling the app, deactivating the sale, and allowing sufficient time for the deactivation process to complete. These instructions were not followed. It's important to note that we did not receive any direct communication from you regarding these issues. Had we been contacted, we would have done everything within our capacity to assist you promptly. We regret any inconvenience caused and encourage you to follow the provided instructions for an optimal experience. Your satisfaction is important to us, and we are here to support you with any further assistance you may need. Best regards, John

Saludos, Gracias por compartir sus comentarios. Entendemos sus preocupaciones y nos gustaría abordarlas. En primer lugar, nos gustaría aclarar que su suscripción actual es parte de nuestro plan mensual recurrente. Este plan está diseñado para proporcionar acceso continuo a nuestros servicios y características. Sin embargo, también ofrecemos un plan 'Gratis Para Siempre', al que puede cambiarse en cualquier momento, si prefiere una opción más básica sin cargos recurrentes. Apreciamos su negocio y estamos aquí para apoyarlo en todo lo que podamos. Por favor, póngase en contacto con [email protected] para que podamos resolver este asunto para usted. Atentamente, John Skovsgaard

Hi there Thanks for letting us know why you uninstalled. As shown in the app listing, the free plan includes 40 product discounts per month. So when your product selection exceeds that, we kindly ask you to subscribe to a paid plan. We even provide you a 14-day free trial. I really wish you had reached out to us instead so we could have found a solution together. Best regards John

Hi there We just checked your sale collection here: https://pitaya.dk/collections/udsalg?page=1 All prices seem to be marked down correctly now. I have also reached out on e-mail. Unfortunately, we can only activate one sale at a time per store to avoid conflicts and discount stacking. Since you had created 32 individual sales starting simultaneously, they activated one-by-one with a bit of delay between each sale starting. This constraint is stated in the FAQ, however I can see it was definitely not communicated well enough from our side. To avoid this issue, ensure that you do not unnecessarily create multiple sales with same start and end time. For instance, instead of creating two individual 10% off sales for two different products, we advise you to create one 10% off sale including both the products. I sincerely apologize for the bad experience and will gladly refund you the subscription fee. Best regards John

Hi there After having investigated this issue, we found an error which under very rare circumstances could lead to discount stacking. We take this matter very seriously, and have already fixed this error so it won't occur again. It is our sole responsibility that the app works correctly, which is why we also reimbursed you for the amount this affected you. I apologize deeply for the trouble this caused you. Best regards John

Hi there I apologize for the issue you experienced. Please reach out to us at [email protected] so we can help sort out the issue for you. Thanks

Hi there You already uninstalled the app and cancelled the subscription on January 31, 2021. We have only charged you once, for the one month you had it installed. You will not be charged again. In case you have anything to add, feel free to write us at [email protected] Best regards John

Hi there I am sorry to hear that you did not find the "Select products" feature useful. Currently, the product selection is done by either a filter (that is, product type, tag, vendor or title) or by collection, so all products matching the filter or collection are automatically selected. We are working on extending the product selection feature with the option to also add or exclude individual products. You can achieve that now by first creating a collection in Shopify admin for the specific products, and then create a discount campaign in Disco for that collection. Best regards John

Update: We have made a workaround that automatically removes any widgets when you uninstall the app. Discounts should still be deactivated before uninstallation, though. ------------------------------------------------------------------------------------------------------- Hi there If you had written to our support mail, we could easily have fixed this for you. The app is not allowed to make changes to your store after you delete it. It seems you deleted it while a sale was still active. To remove it properly, please reinstall the app, go to Settings and press "Uninstall snippets". This will remove any additions the app has made to your store. Best regards John

Hi I am sorry to hear you found the app hard to use. You can change the colors of the countdown timer and announcement bar under the "Design" page. It is the button right next to "Create sale". I am not sure what you mean when you say, you cannot change the products. However, you can easily change the product selection of a sale. Just deactivate the sale, press edit sale, change the products, and activate it again. Please write me an email at [email protected] and I will do my very best to help you out. Best regards John

Dear Megan I am sincerely sorry you had a bad experience using our app. We only discount items on your request. You created a 25% storewide price reduction. Active discount codes can then be used on top of that. After you realized that, you used our app to undo the price reductions again. I apologize deeply that we have not communicated clearly enough, that discount codes can be applied on top of the price reductions made through our app. Best regards John

Hi I am truly sorry for the experience you had using our app. This was an error on our side which happened in a specific edge case, that you were unfortunately affected by. We have fixed this now so it will not occur again in the future. You should definitely not have to fix prices yourself. Please let us reset your prices by contacting us at [email protected] Apologies, John

I am very sorry for the inconvenience. Unfortunately we are not able to change prices when the app is uninstalled, and I see you uninstalled the app while it was in the process of deactivating your discount. To reset the prices do the following: 1. Reinstall the app (temporarily). 2. Go to the Discount overview. The discount campaign status will show as Failed. 3. Press the deactivate button ("stop"-icon) and wait until it changes status from "Deactivated" to "Inactive". 4. Uninstall the app again.