Disco Flash Sale Bulk Discount

Thanks for trying our app! I’ve checked your account and can see a Lite plan trial was started yesterday from the app. The offer shown there - 14-day free trial plus 25% off the first month (-$2.50) - matches what’s in the app listing. It looks like the subscription wasn’t completed because it was declined by you on the final confirmation screen. If you’d like to start the trial: 1. Open the app → choose Lite → Start free trial 2. Confirm on the subscription activation screen (You won’t be charged until the trial ends, and you can cancel anytime in your store settings.) If this doesn’t match what you saw, please send a screenshot of the confirmation page or any error. We’ll sort it out quickly. You can reach us at [email protected] or via in-app support - happy to help!

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your campaign setup. We aim to continuously improve our services and your input is invaluable to us. Regarding your concern about support, we understand that timely assistance is crucial and we strive to respond to all queries within 24 hours. While we do not always offer live support, our team is committed to providing comprehensive help through our current channels. About the draft feature, it operates based on your browser’s local storage. It seems there might have been an issue with your browser settings or a possibility that the “discard draft” button was inadvertently clicked. We ensure that this feature has been rigorously tested across all popular browsers to avoid such issues. We recommend checking your browser settings to confirm that cookies are enabled, which helps in saving and retrieving drafts effectively. Concerning the pricing issue, we realize there was a misunderstanding regarding the discount type used. The "fixed discount" subtracts a set amount from the original price, which in your case, led to the unintended low pricing of some items. For future campaigns where you wish to price all items at PHP 500, using the “set price” feature will achieve this uniformly. We believe we addressed this in our last email and are happy to clarify further or assist in setting this up correctly. We truly regret that your experience did not meet expectations and understand your decision. Thank you for trying our service, and we hope to have the opportunity to serve you better in the future. Warm regards

Dear customer, Thank you for sharing your feedback. You uninstalled the app while it was still in the process of activating your sale. Please note that our app provides specific warnings against uninstalling the app while a sale is activating. To assist you, we proactively reached out via email, informing you that discounts were still active and provided clear steps to manage these changes. These steps included reinstalling the app, deactivating the sale, and allowing sufficient time for the deactivation process to complete. These instructions were not followed. It's important to note that we did not receive any direct communication from you regarding these issues. Had we been contacted, we would have done everything within our capacity to assist you promptly. We regret any inconvenience caused and encourage you to follow the provided instructions for an optimal experience. Your satisfaction is important to us, and we are here to support you with any further assistance you may need. Best regards, John

Saludos, Gracias por compartir sus comentarios. Entendemos sus preocupaciones y nos gustaría abordarlas. En primer lugar, nos gustaría aclarar que su suscripción actual es parte de nuestro plan mensual recurrente. Este plan está diseñado para proporcionar acceso continuo a nuestros servicios y características. Sin embargo, también ofrecemos un plan 'Gratis Para Siempre', al que puede cambiarse en cualquier momento, si prefiere una opción más básica sin cargos recurrentes. Apreciamos su negocio y estamos aquí para apoyarlo en todo lo que podamos. Por favor, póngase en contacto con [email protected] para que podamos resolver este asunto para usted. Atentamente, John Skovsgaard

Hi there We just checked your sale collection here: https://pitaya.dk/collections/udsalg?page=1 All prices seem to be marked down correctly now. I have also reached out on e-mail. Unfortunately, we can only activate one sale at a time per store to avoid conflicts and discount stacking. Since you had created 32 individual sales starting simultaneously, they activated one-by-one with a bit of delay between each sale starting. This constraint is stated in the FAQ, however I can see it was definitely not communicated well enough from our side. To avoid this issue, ensure that you do not unnecessarily create multiple sales with same start and end time. For instance, instead of creating two individual 10% off sales for two different products, we advise you to create one 10% off sale including both the products. I sincerely apologize for the bad experience and will gladly refund you the subscription fee. Best regards John

Hi there After having investigated this issue, we found an error which under very rare circumstances could lead to discount stacking. We take this matter very seriously, and have already fixed this error so it won't occur again. It is our sole responsibility that the app works correctly, which is why we also reimbursed you for the amount this affected you. I apologize deeply for the trouble this caused you. Best regards John

Hi there I apologize for the issue you experienced. Please reach out to us at [email protected] so we can help sort out the issue for you. Thanks

Hi I am sorry to hear you found the app hard to use. You can change the colors of the countdown timer and announcement bar under the "Design" page. It is the button right next to "Create sale". I am not sure what you mean when you say, you cannot change the products. However, you can easily change the product selection of a sale. Just deactivate the sale, press edit sale, change the products, and activate it again. Please write me an email at [email protected] and I will do my very best to help you out. Best regards John