Discount Ninja Promo Engine
Discount Ninja - A powerful promotion engine for Shopify
Rating
4.4
feedback
241
chart
#1,584
All reviews
Rating Breakdown
Review RSS Feed
March 25, 2024
One of the best discount apps for Discounts, with an amazing customer support. We've been using it for a year so far.
March 28, 2024
Lots of promotions types and flexibility to create the promos at product level and cart level. Our team was experiencing slowness issues with the app with large number of promotions, we contacted the support and the leadership team were quick to jump on this and fix the issue very quickly. Speed has improved significantly and we appreciate the support from them.
Feb. 2, 2024
Been using Discount Ninja for almost 3 years now and really helps setup multi level discounts when you're wanting automatic discounts like 'add 4 items to your bag to get xx discount'. Shopify should offer this as standard but that's just Shopify for you. Tried other discount apps in the past but Discount Ninja is the one that I've found works the best. Super fast customer support too even out of hours. Recently spoke with Manuel who helped solve quite a large issue with the website in less than 15 minutes. Would recommend.
Thank you so much for your kind words! We're thrilled to hear that Discount Ninja has been a valuable asset for your business over the past three years. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!
Jan. 31, 2024
Customer service is the worst. They send me text with childish content that doesn't seem like a businessman. There is a high possibility that some problems will occur when installing the app. Therefore, customer service is very important. This app is not recommended. If you encounter any problems and some errors occur, there is a high possibility that you will regret implementing the app.
We're sincerely sorry for the difficulties you encountered, especially with the integration with the Transcy app to help you with Japanese text and currency. Your feedback is crucial, and we're dedicated to resolving compatibility issues. As suggested before, we're happy to extend your trial and collaborate on solutions. Your satisfaction means everything to us. Thank you for your understanding.
Jan. 24, 2024
Awesome app that does all the things you've been hoping for when it comes to displaying discounts. Customer support team is quick to respond and resolve issues. My ONLY complaint is that it's a pain to install and requires the team to do it for you if you're code illiterate. But I do get it, because it involves editing some pretty intricate parts of your back end. Overall, highly recommend.
Dec. 18, 2023
I'm very impressed with the fantastic support we've received from the app team! They're incredibly responsive and always ready to help! We've only scratched the surface of all the features available, but we're excited to dive in and explore all the possibilities.
Thank you for your wonderful feedback! We're thrilled to hear that you've had a positive experience with our support team over the last three years. We're here to assist you every step of the way.
Dec. 5, 2023
5 STAR TEAM! Customer services is fast and amazing. Apps is easy to manage.
Dec. 2, 2023
Been with this app for over a year now. There is good and bad. First the pros: 1) This app is several apps rolled into one. 2) Lots of promos to choose from. 2) Affordable. 3) Customizable. 4) Help desk is around for basic issues. 5) Help desk will get back to you timely, even when they are "not online", again for basic issues. Now the Bad: 1) Not user friendly to install. You will need help and they will charge you for it. Our theme just updated causing me to loose my "Dynamic Pricing" features and I have spent 2 hours trying to reinstall it myself, but can not get it work properly. Help desk that handles this is only available M-F to do this, so no matter what I have to wait and will have to pay to have this done every time I have a new theme update come through. 2) Next, some of the promos do not work the way you think they do. Their verbiage can be very confusing and misleading. Limits do not work correctly based on how they have explained it. Caused us to loose out on more sales. 3) On the busiest day of the year, on BF, they had a coding error in one of their promo features, which caused it to malfunction and freeze our site. Took them all day to fix it. I get it, stuff happens, but should not be happening on the busiest day of the year. 4) Unless you are in front of your computer when you need to do an update or change a promo on the fly, you are out of luck. This app is not compatible with a tablet or a mobile device. If you are tech savvy , know coding and can decode what it is they are trying to say in all their parameters, then this is a good app to be on. But, if you are a newbie and need something simple and easy to just get the job done, I do not recommend. I fall in the middle of the two and I am just really frustrated with all that has gone wrong in the past several days with this app.
Thank you for taking the time to share your detailed feedback with us. We appreciate your loyalty and the opportunity to address your concerns. We're glad to hear that you find Discount Ninja's versatility, affordability, and customization options beneficial. Additionally, we're committed to providing responsive support for any issues you encounter. However, we're sorry to hear about the challenges you've encountered with installation, promo functionality, and the incident on Black Friday which we had the opportunity to discuss with you on a call. We understand your frustration, and we're continuously working to improve our app to make it as intuitive as possible. We've taken note of your feedback and have introduced clearer verbiage in the app in the past few months. We truly value your feedback as it helps us identify areas for improvement. If you have any further concerns or need assistance, please don't hesitate to reach out to our support team. We're here to help.
Nov. 30, 2023
Discount Ninja has been AMAZING!!! We have searched for an app that has a feature that does not reset the sale prices when a 3rd party updates my Shopify prices from my POS system, and Ninja has this feature! This allows us to run sales independently on our website. The app has other great features that have saved us time and work. The customer service is very responsive and helpful!
Oct. 3, 2023
Looking forward to coming back to review in a few months whenever we have more time with the app. I have been pleased with the set up and demo call with the app. Bart was very helpful in answering all of my questions and assisting with my concerns.
Aug. 8, 2023
App works the way it says it would. Have got some very very useful functionalities for discounts. The support comes though for any assistance you might need for setting up
July 19, 2023
Very helpful support team! They are very quick to respond, whenever an issue arises or if we have any questions regarding the plugin. Would highly recommend
July 10, 2023
Just like a similar review put it, we really wanted to love this app but we just couldn't get this app to function properly. I'm envious of the stores that were able to use Discount Ninja with no problems. We tried for 3 months but it just wasn't worth it. Our biggest issue was trying to get Discount Ninja to work with our cart (Rebuy) as well as Shopify Scripts we had live for shipping. It took about a month or more to get a lot of the issues ironed out. When Discount Ninja was live on our site, we constantly had issues with discounts not showing in the cart, prices reflecting incorrectly, the subtotal in our cart would render 25 more subtotals on the cart, free gifts showing on multiple products when it should only be one, the app editing prices on our orders after it was placed, our console was riddled with 50+ errors all coming from Discount Ninja, not to mention it slowed our cart down to where it was embarrassingly slow. At first Customer Service were all extremely helpful and willing to help resolve these issues, but towards the end it felt like the simply got annoyed with us reaching out and a lot of the times we would be told "We can't reproduce this issue" or "this is an issue with Rebuy." I talked with Rebuy and I'm 100% confident its not on their end. I am the web developer for our store and I could see that each issue we ran into was with Discount Ninja. We missed out on tons of money during sales, with promotions not working properly, free gifts and add ons not showing the correct discounted price, by customers abandoning their cart due to prices being incorrect or cart being too slow, etc. Not to mention the manpower that was put into this app daily, trying to get it work while also paying for it monthly. They did refund us, so for that I thank Discount Ninja and its honestly the only reason why I'm not giving it 1 star. Since cancelling Discount Ninja, we switched back to Shopify Scripts and still continue to use Rebuy for our cart and we have had ZERO issues and our site score has gone up 10 points. I would love for Discount Ninja to resolve these issues on their end, work a little better with apps like Rebuy, not cause our site or cart to slow down as much it did, and ultimately to be 100% working with no bugs.
Store
Impact Dog Crates
Using app
3 months
July 3, 2023
All I can say is GREAT customer support. The app is very robust, so there are many different ways that it can be configured. It's a bit of a learning curve, but once you get it...it's NICE!!! But we were able to things moving within a couple of days after the support team did everything to make sure the app was configured correctly. They even recommended a 3rd party filter app which is compatible with the dynamic pricing.
May 11, 2023
Automatic discount doesnt work properly. Really annoying and frustating. Eventho I did everything right.
Thank you for your review, we appreciate your feedback. Please note that Automatic discounts do work properly. I notice you uninstalled after ~2 hours. Perhaps you expected to see discounted prices before checkout? On some themes you need to request Dynamic Pricing setup in order for that to work. Fortunately, our support team is available 24x7 and can set this up for you free of charge. Simply request it in the app from the dashboard or from Settings > Dynamic Pricing > Installation. Or set it up here yourself using the documentation available here: https://support.discountninja.io/en/articles/2475856-setting-up-dynamic-pricing-summary
May 1, 2023
good for Ninja bad for Shopify should have been part of the platform 100% coverage of all aspects I could have thought of. I didn't know about it, I stumbled upon it by mistake. the only problem I have I can't evaluate its influence on site speed ???
Jan. 17, 2024
The only app that handles BOGO offers the way we need. The team is great and has helped me numerous times with set up and configuration. Grateful for DN.