All reviews

Rating Breakdown

  • 5
    79% (191 ratings)
  • 4
    4% (10 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (6 ratings)
  • 1
    13% (32 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 26, 2022

Firstly - exceptional tech support and customer service, not usually found these days. This app supports our complex discount rules and frequent promotions. Customization and reporting is fantastic! Highly recommended.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 13, 2022

Love the app and the customer service is top notch. Always get a prompt answer to all my questions and help when I need it.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

An incredibly powerful review app that does everything you could need in terms of promotions and discounts. The support team is excellent to work with and the app has a bright future with new features coming regularly. Highly recommended!

Using app

12 months

Total reviews

15

Average rating

4.9

5 / 5 Share

Nov. 28, 2022

Very complete app to run offers with lots of promo options and very detailed settings. Customer support is even better. Great experience so far. Recommended app

Store

Haculla

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2022

Discount Ninja is an absolute workhorse. It does all of our campaign's heavy lifting in terms of execution and reporting. The best thing about the app is the support, real people who go the extra mile, I have no hesitation in recommending Discount Ninja to anyone who struggles with their marking campaigns

Store

Club X

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 22, 2022

Very fast support, and a good easy app to use, very effective, love this app thanks guys for your support

Using app

5 months

Total reviews

10

Average rating

4.6

5 / 5 Share

Nov. 22, 2022

Customer service was very quick, proffessional, and to the point. Thank you Manuel. We are so excited to use this app!

Using app

About 1 month

Total reviews

4

Average rating

4.3

5 / 5 Share

Nov. 8, 2022

Fantastic support and a reasonably easy app to use on the site, anywhere I can't quite work it out I just reach out and they fix it for me quickly and with an excellent explanation that's easy to follow, understand and apply where necessary. Highly recommend.

Store

Milly's

Using app

About 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Nov. 5, 2022

I used this app for membership discounts and i am extremely impressed with the level of service offered by the technical support team, especially Dennis! The app it self has been compatible with the other apps i use on my shop. Thank you!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 28, 2022

The team did an amazing job supporting us, they also thought of almost every scenario that you will have involving discount and special offer. All in all, this app worth EVERY SINGLE PENNY that you will spend!

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 12, 2022

Great support! I had a technical problem with my discount, and Radu helped me and fixed all 6 promo codes in no time. Thank you!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2022

great app and fast support team! We had an issue in someone helped us in less than 15 min. Ninja has so many discount features. its awesome!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2022

Really appreciate for your help. The amazing Discount Ninja team helped me to figure it out where the problem was and they fixed it because I did not know where to start. I wish you the best of luck! Best wishes

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 30, 2022

The app offers many different options & the service team provides quick and detailed information in case of questions :)

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 22, 2022

Such a great app! This is the only app we use for sales, as the features give us exactly what we need to facilitate a solid promotion for our large customer base. The representative we deal with, Bart, always goes above and beyond for our account and answers us promptly! He's so knowledgeable, helpful and patient and we're so appreciative for him and the team at Discount Ninja!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 16, 2022

UPDATE: Having spoke to the owner of discount ninja, Bart worked on resolving our issue instantly and has provided great support. The app is now reinstalled and working perfectly and as a goodwill Bart increased our quota. The app in itself is great and offers discount schemes and strategies that no other app offers. However thats where it stops, support take a while to reply and don't fix issues. This app was causing bother all over our site. They then wanted us to upgrade as we had reached our quota to look into the issue more.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 14, 2022

I just installed the app today and set up some propmotions. the app integrates beautifully and the support team is quick and effective to help with onboarding. live chat is available for quick answers to questions. A+

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 25, 2022

The Support team is amazing! Helped me solve my issues and asks very quickly. Amazing app to work with!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2023

Just want to reiterate that this is a wonderful tool. Flexible, easy to implement, works on both product and order level, handles promotions for different type of customer, retail and wholesale, volume discounts, and much more! The best support team ever! They are on top, they are fast, and they want you to succeed. After trying different discount tools, Discount Ninja is the real deal! Make no mistake with fancy marketing from other discount apps at Shopify. If you try, you will understand the advantage. Love it!

Using app

Almost 5 years

Total reviews

6

Average rating

4.7

5 / 5 Share

April 6, 2022

The app has the best features when it comes to setting up promos, dynamic pricing, exclusive discounts, etc. We have a complex BOGO offer and this is the only app we're able to use for it. The support is great and is always responsive. There was a minor issue with the recent update but it was resolved right away. Overall, we're quite satisfied for more than a year now.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0