All reviews

Rating Breakdown

  • 5
    80% (188 ratings)
  • 4
    3% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    3% (7 ratings)
  • 1
    14% (32 ratings)
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5 / 5 Share

Sept. 28, 2020

I tried many discounts apps before this one and this app finally has every feature I need. Sometimes I want to discount certain stuff, but only 1 max. and I want to combine multiple discounts in one cart AND have the ability to still use a coupon code. While this app is harder to use than many others it has the most features and you can customize everything, which is really important for our store. Thanks a lot!!

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 23, 2020

App is extremely flexible and effective. Bart and Andrea in customer support are excellent. It gets my highest 5-star rating.

Using app

3 days

Total reviews

9

Average rating

4.8

5 / 5 Share

April 21, 2021

Bart the developer went above and beyond in helping me get on-boarded with the app and all of its features. With his help, I truly felt happy with the service and features. This a great app for running promotions and has many more capabilities than other promotion apps I have found. Would recommend!

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi there Shnai! As discussed before on the phone, I'm very sorry you had such a bad experience with the initial setup. As agreed on the phone we provided additional onboarding sessions and extra care in the setup of the Dynamic Pricing and building blocks for your theme. We aim to provide the best promotion app for Shopify and we understand the importance of providing 5-star support for the app as well. I trust the additional onboarding session we provided has helped you get familiar with the app. Hopefully, the app will bring additional conversion and an increase in AOV for you. Let me know if you need additional help!

5 / 5 Share

Sept. 3, 2020

Discount Ninja app has a variety of discounts I am looking for. It is fab! I am not sure how many income it will generate yet since I haven't run the big promotion. However I am sure they provide excellent customer service and they do listen to you!! This is the core value. Fixing the problems you encountered and act very fast. Thank you the top notch service provided by team, especially Bart and Eloy!! I will come back for the product review. Wish me luck!!

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 24, 2020

This app is intuitive as Shopify apps go, but the shining star of the entire experience was Bart, who went out of his way to help me with an issue on my store. He is a tremendous asset to this app. The pricing discounts are also very deep and varied, it will help you to make better discounts, for sure.

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 17, 2020

After the migration, a ton of our promotion statistics were gone. Bart went above and beyond to help rectify this issue as it was vital information for our discount program. Without the ROI we would be in the dark when we started our next promotions. This app is an excellent option for adding discount codes to any online store!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your feedback! We agree that analytics are an important aspect of any promotion solution. Our dashboard and reports aim to provide you with the details required to understand the ROI of your promotions to see what works and what does not.

5 / 5 Share

Aug. 11, 2020

We used this app to run multiple automatic discounts at once (a function not available on Shopify). The service and support we received from Bart was fantastic. He and the team went above and beyond to get things running smoothly for us. Highly recommend!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 10, 2020

Great app, a bit confusing but the support is on point :) Bart has helped me through the language translation and configuration. It was a breeze

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2020

It's really simple, Discount Ninja brings in a lot of revenue. We tried 3 discounting apps before finding DN. It has very comprehensive displays of discount pricing and offers to our online shoppers, and that helps close sales! The support department is very responsive. It is the best app we have for Shopify.

Using app

7 months

Total reviews

2

Average rating

4.5

5 / 5 Share

July 28, 2020

This app has helped resolve a number of issues we were having with discount codes, the support got back to us quickly and sorted out all our issues. I recommend Discount Ninja, and the guys at support will help you in getting it all set up, and will even put in a fix if you need it in the code, great service and sales tool.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 8, 2020

Using this app to create discount promo's & free shipping offers etc. So far so good, very easy to use building blocks & triggers with good customisation options. Had some issues with one of my campaigns not activating correctly, but was quickly rectified once I contacted the DN support centre. Looking forward to seeing great results over the coming months.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 8, 2020

This app is a lifesaver! If you need discounts to stack, need discounts to not stack, need tiered discounts, need ways to offer discounts to selected groups of people, need ways to bypass Shopify's basic level of discounts... THIS IS THE APP TO HELP YOUR STORE. Easy to use, keeps getting better, great service and assistance from the team!

Using app

About 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 13, 2020

Update June 13th: We have been able to increase our ROAS significantly since customers are able to see exclusive discounts. We have also been able to utilize our email marketing beautifully with the best results we have ever had. --We still hope they can make this app faster. June 7th: A God Send App! Abandoned Cart Recovery went from 3% to 14% in 7 days! We've been struggling for two years trying to give exclusive discounts for a limited time directly to customers who came from a specific source or link but we couldn't until this app! We were looking to give our Facebook customers a unique discount so we don't have to keep our store on sale ALL THE TIME! But now we are able to give customers an exclusive discount for a Limited Time (use the timer in the app). We used to have our abandoned cart recovery rate at around 3-4% and it was a struggle to even do email marketing since the products are on sale all year round. Since using this app, we were able to remove discounts from our store directly (made it an actual brand instead of a cheap stake on sale all the time) and give exclusives to Facebook and abandoned cart customers after the discount expired. Giving a discount when the offer has expired is beyond amazing! Now we are planning to take the abandoned cart recovery to 25% at least and we believe we easily can! Plus, email marketing now makes sense! We do believe there could be many ways to make this app load faster and show offer faster so we decrease the bounce rate as well! Discount Ninja! Thank you for making this app! Our sale has Sky Rocketed & we can finally rest in peace.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2020

I'm still learning how to use the app, however the support is excellent, they are quick and really spend the time to help you by scheduling google meets, so you get live support and not just via email/chat, which I think is very helpful!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

Discount Ninja is game changing. Stacking codes. Discount summary display. Cross-sells and Upsells at add-to-cart (classic would you like fries with that) BOGO offers-- with advanced logic... You may think, "Shopify already offers this..." Not even close. MERCHANDISING is crucial to customer UX. Just having an offer is not going to help sell anything. You have to communicate it. And let your customer know every step of the way about the offers. As a merchant who was instrumental in the development of more than a few "best of breed" discount apps and modules, Discount Ninja is clearly the winner. PS - If you insist on poking around my site -- please know I am also using a best-in-class popup app to help with add-to-cart upsells... IN ADDITION to DN. [update 2+ years later] I don't have much to add besides "Discount Ninja for the Win!" I am now using Rebuy WITH DN for crazy powerful promos, and most importantly, customer UX. The DN developer continues to improve the product -- OS2 compatible now. Can I give an app 100 stars?

Using app

About 4 years

Total reviews

13

Average rating

4.7

Developer Reply

Thanks for your feedback! I believe you are correct, the secret sauce is in the combination of merchandising (our building blocks) and the rich features of the special offers the app allows you to configure. Merchants who combine these two aspects of the app see excellent returns!

5 / 5 Share

May 28, 2020

Estoy usando esta aplicación para poder crear promociones atractivas para mis clientes, ya que solo con Shopify no me daba chance, y gracias al soporte que me dieron Eloy y Andrea esto se ha hecho más fácil, me ayudan a resolver todas mis dudas.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2020

Superb customer service. The team is responsive, fast, and very helpful. I was using another app and wasnt seeing the results I wanted. Switching to Discount Ninja was the best thing for me! Highly recommend.

Using app

Over 1 year

Total reviews

5

Average rating

4.2

5 / 5 Share

May 6, 2020

Initially the app is not how I intended to use it but Andrea and Eloy from the support team responded quickly and helped me throughout. Keep it up guys!

Using app

2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

April 30, 2020

This App is a total game changer! I HIGHLY RECOMMEND. Their Customer Success team is amazing and will take the time to make sure your issue is resolved.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback! Best of luck with your campaigns.

5 / 5 Share

April 22, 2020

We checked a number of different apps to run our discounts. We have a lot of different types of discounts and promotions to run, many overlapping. Discount ninja was able to make every promotion I needed. (some were complicated) Because this app takes over your cart attributes there was some minor conflict with our custom "special order" items not normally part of standard cart function. I emailed support and got quick replies. Also the support could understand my questions even when talking about coding. Everything got fixed very fast (it was only minor, but complicated to begin with) now our sales behave and checkout perfectly. After running this for a couple of months we decided to get the maximum plan because its working so well and paying for its self. Thanks!

Using app

Over 1 year

Total reviews

8

Average rating

3.9

Developer Reply

Thank you for your review. Happy we were able to help you with the specific coding request you had. We love to help merchants to make sure the app works perfectly on their shop!