Disputifier: Smart Chargebacks
Prevent and fight chargebacks on autopilot
Rating
4.1
feedback
56
chart
#83
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
7%
-
Less than a month
25%
-
Less than a year
54%
-
More than a year
7%
Reviews Summary
Disputifier is a Shopify app that has received mixed reviews from users. Positive aspects highlighted include the effectiveness of the app in preventing chargebacks, the helpful and responsive customer support team, and the ease of use of the app. Users have praised specific support team members like Abigail, Mark, Casey, Chris, Michelle, and Paras for their excellent assistance. Additionally, the app is commended for its ability to save businesses money, resolve disputes efficiently, and provide valuable insights through analytics. On the other hand, negative reviews mention issues with billing practices, lack of responsiveness from the support team, and concerns about automatic refunds affecting businesses negatively. Some users have expressed dissatisfaction with the pricing structure and perceived lack of flexibility in handling customer requests. Overall, Disputifier seems to be a valuable tool for managing chargebacks, but users should be cautious about potential billing discrepancies and communication challenges.
Highlights
Review RSS Feed
All reviews
March 21, 2026
They randomly falesly charged me 1300 USD bill today. Contacting shopify support to claim back my money
March 4, 2026
Abigail was absolutely incredible to work with. Patient, thorough, and genuinely cared about getting everything right. As a small business, having support like this means everything. Could not recommend Disputifier more highly -- you are in good hands with this team.
Feb. 24, 2026
We have been using this app for more than 1 year and for us it is the best app for stopping chargebacks and responding to them. 10/10
Feb. 27, 2026
Update: Following some initial communication delays, the Vice President (Chris) has personally reached out to assist with my case. We are currently working through a complex technical verification together. While the issue is not yet fully resolved, I appreciate the professional and direct involvement from the management level to find a solution. Adjusting my rating to reflect the current effort.
Feb. 5, 2026
The software itself is solid and does what it promises, but my experience with pricing flexibility was very disappointing. After a recent hack at Disputifier, the company offered discounts to retain certain customers. Despite having been a paying customer for several months with my previous store, Meghan & Steve London, and using Disputifier for an extended period, I was not offered any discount or temporary adjustment. What is especially disappointing is that stores that have already been customers for several months are clearly not taken seriously. Pricing is extremely rigid, and there is no willingness to think along or show flexibility, even toward loyal customers. For very high-volume merchants this may not be an issue, but for smaller or growing stores this is an important consideration.
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