Disputifier: Smart Chargebacks for Shopify

Disputifier: Smart Chargebacks

Disputifier - Automated Chargeback Management & Prevention

Rating

4.6

feedback

46

Reviews

chart

#85

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    4%
  • Less than a month
    30%
  • Less than a year
    54%
  • More than a year
    7%

Reviews Summary

The reviews for this app, Disputifier, are quite mixed. On the positive side, many users have praised the app for its effectiveness in combating fraudulent chargebacks, saving time, and providing excellent customer support. Users highlighted specific support team members like Mark, Casey, Abigail, Chris, and Paras for their exceptional assistance. The app is also commended for its ability to reduce chargebacks, save money, and streamline the dispute resolution process. However, on the negative side, some users reported issues with unexpected charges, slow customer support, and inaccurate risk assessments that led to canceled orders. There were also concerns about overbilling and automatic refunds without clear communication. Overall, while the app has proven beneficial for many users in managing chargebacks and improving payment processes, there are areas that need improvement in terms of transparency and accuracy.

Highlights

Effective in combating fraudulent chargebacks and saving time
Excellent customer support with specific praise for support team members
Issues with unexpected charges, slow customer support, and inaccurate risk assessments
Concerns about overbilling and automatic refunds without clear communication
Beneficial for managing chargebacks but areas for improvement in transparency and accuracy

Rating Breakdown

  • 5
    87% (40 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (1 ratings)
  • 1
    9% (4 ratings)

Reviews with Text

  • 100% (46)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 14, 2025

I had a very bad experience with this app. After months with no alerts and $0 charges, Disputifier suddenly billed me $799 without my consent, claiming that a price increase they emailed months ago automatically counted as approval. At no point did I accept or reactivate anything. Their support kept insisting that silence equals consent and refused to issue a refund, even though their service had been inactive for months. Be very careful with this app

Using app

Over 1 year

Total reviews

4

Average rating

3.0

5 / 5 Share

Nov. 3, 2025

Highly recommend this. They save your relationship with processors and the owner Mark has been extremely helpful. One of the best apps you can use on the app store.

Store

DETOXD

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

This app is a must have and have helped us combat fraudulent chargebacks. Casey was very helpful and quick in the support chat.

Using app

15 days

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 9, 2025

Super helpful. Honestly so worth the peace of mind.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2025

Abigail is the best !

Using app

19 days

Total reviews

1

Average rating

5.0

All reviews

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