Disputifier: Smart Chargebacks
Disputifier - Automated Chargeback Management & Prevention
Rating
4.8
feedback
48
chart
#1,945
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
0%
-
Less than a month
17%
-
Less than a year
73%
-
More than a year
4%
Reviews Summary
The reviews for Disputifier are quite polarized, with some users praising the app for its effectiveness in managing chargebacks and preventing fraud, as well as for the excellent customer service provided by individuals like Paras and Mark. Users appreciate the ease of use, time-saving features, and the significant reduction in stress related to chargebacks. On the other hand, there are negative reviews highlighting concerns about overcharging, lack of transparency, and issues with billing accuracy. Some users expressed distrust and dissatisfaction with the app's billing practices and the need for manual intervention to resolve billing discrepancies. Overall, Disputifier seems to be a valuable tool for many merchants, offering a solution to chargeback management and fraud prevention, but there are concerns regarding billing practices that need to be addressed.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 15, 2024
Paras was super helpful! Help me set up everything in under 5 minutes. Highly recommend Disputifier!
May 4, 2024
paras kumar from disputifier is the best i just worked wiht, professional guy and great working style. a perfect person from disputifier to have in our team!!!
May 29, 2024
Don't bother with these thieves. They overbilled me $600 and refunded me. But had I not brought it up there is no way to know if they would've refunded those at all. Sad that I had to reach out to get it refunded. Don't see this app lasting much longer.
You received 320 chargeback alerts between 2/14 and 5/3. 23 of your alerts (7%) were not refunded due to issues like "can't find", "duplicate", and "already a chargeback". We refunded these alerts to you promptly and we also proactively flagged these alerts for credits with Ethoca. As we explained to you, these alerts are automatically submitted to Ethoca for credits. We apply refunds/credits once Ethoca approves them. This article has more info on alert credits: https://disputifier.crunch.help/en/general-faq-s/what-are-alert-credits This is 1/3 reviews left by the same merchant for the same concern.
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