Disputifier: Smart Chargebacks for Shopify

Disputifier: Smart Chargebacks

Disputifier - Automated Chargeback Management & Prevention

Rating

4.5

feedback

38

Reviews

chart

#199

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    11%
  • Less than a day
    3%
  • Less than a month
    58%
  • Less than a year
    100%
  • More than a year
    8%

Reviews Summary

The reviews for the Disputifier Shopify App are overwhelmingly positive, with users praising the app for its effectiveness in handling chargebacks and alerts. Customers appreciate the excellent customer service provided by the team, with specific mentions of helpful and responsive support representatives like Chris, Abigail, Mark, Paras, and Alex. The app is highlighted for its ability to save businesses time, stress, and money by efficiently managing disputes and preventing fraudulent activities. Users also commend the app for its ease of use and the value it brings to their online stores. However, there are a few concerns raised about the app's automated refunding system flagging some orders as high risk inaccurately, leading to potential losses for small businesses.

Highlights

Positive customer service experience and support from team members like Chris, Abigail, Mark, Paras, and Alex
Effectiveness in handling chargebacks and alerts, saving businesses time and money
Ease of use and value provided to online stores
Concerns about automated refunding system inaccurately flagging orders as high risk
Appreciation for the app's ability to prevent fraudulent activities and provide efficient dispute management

Rating Breakdown

  • 5
    166% (63 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    5% (2 ratings)
  • 1
    8% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 2, 2025

Solid app that works well. They have great comms and are willing to help. This keeps the chargeback number very low too and is great for a high or low volume store while being cost effective.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2025

Excellent service and support!

Store

LUNVRA

Using app

18 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2025

Good app and excellent customer service. An error had occurred in the app settings, customer service helped me with this perfectly and fixed it for me nicely, the app itself works very well for preventing chargebacks and keeping your dispute rate low, they are definitely the best out there Thanks for the great service Disputifier!

Using app

3 months

Total reviews

5

Average rating

4.8

5 / 5 Share

April 24, 2025

Since partnering with Disputifier, our chargeback management has gone from a stressful time-sink to a seamless, automated process. One of the standout features for us has been the Chargeback Alerts — these alerts have helped us proactively resolve disputes, before they even escalate into full chargebacks. The result? We’ve saved both time and thousands of dollars in revenue that would’ve otherwise been lost. What truly sets Disputifier apart is their automated chargeback responses. Not only is the system easy to integrate, but it also crafts and submits well-structured, data-driven responses that have significantly improved our win ratio. In fact, our success rate has increased more than we expected. It's like having an expert team handling disputes 24/7, without lifting a finger. Another huge plus: accuracy. The system knows which evidence to pull and when to act. No more missed deadlines, no more manual back-and-forth, no more guesswork. Just clean, reliable results.

Store

douxds

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

April 16, 2025

To be honest, it's technical to set it up. But I'm 100% sure these guys know what they are doing and they want YOU to get the best possible performance and customer experience possible. I love the shipping notifications that tracks every dispute and informs customers automatically. I think this app is undervalued. The features are insane and they do work. I think the UI/UX can be improved a little more. But the service is INSANE. A few meetings with Chris and his 14+ years experience in ecom and everything was set up and running in 30 min. There are alternatives, but they fancy a beautiful UI/UX, I bet their performance is worse than Disputifier. Install this app, ask Chris to do a setup and you are good to go.

Using app

22 days

Total reviews

1

Average rating

5.0

All reviews

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