Disputifier: Smart Chargebacks
Disputifier - Automated Chargeback Management & Prevention
Rating
4.6
feedback
64
chart
#195
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
2%
-
Less than a month
31%
-
Less than a year
56%
-
More than a year
3%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Many users highlighted the effectiveness of the app in reducing chargebacks and protecting their payment processing relationships. The app was described as a game-changer, a must-have for any online store, and a vital tool for preventing fraud and managing disputes. Users appreciated the seamless integration, easy-to-use dashboard, and real-time alerts that helped them save time and money. However, there were a few negative reviews mentioning issues with automatic refunds and billing discrepancies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 16, 2025
To be honest, it's technical to set it up. But I'm 100% sure these guys know what they are doing and they want YOU to get the best possible performance and customer experience possible. I love the shipping notifications that tracks every dispute and informs customers automatically. I think this app is undervalued. The features are insane and they do work. I think the UI/UX can be improved a little more. But the service is INSANE. A few meetings with Chris and his 14+ years experience in ecom and everything was set up and running in 30 min. There are alternatives, but they fancy a beautiful UI/UX, I bet their performance is worse than Disputifier. Install this app, ask Chris to do a setup and you are good to go.
April 14, 2025
Communication with chris is amazing, apps works completly fine. Nice app recommend
April 10, 2025
Disputifier is easily the best company for handling chargebacks and alerts. I’ve used them across a few stores now, and the experience has been excellent. They’re always quick to answer any questions I have and explain things clearly. Super helpful team they've definitely saved our brand a lot of time, stress, and headaches. 100% recommend their services! 10/10 !!!
April 7, 2025
How this helpful when it basically reports every 4-5 orders as 'high risk' which are not high risk? I can't imagine the damage it would do to a small business if sellers cancel orders based on this app.
Hi there, It looks like while you used our fraud prevention solution, we only flagged 1/54 orders as high risk. This is: A) an extremely small sample size B) a far cry from the 1 / 4 orders you mentioned While we aim to provide the most accurate fraud analysis system in the market, we also provide value through automating chargeback recovery, deflecting chargebacks with alerts, and more. We'd love to show you the impact of our solutions if you want to give us another try :)
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