Disputifier: Smart Chargebacks

Feb. 23, 2026

Abigail did not help, I have been waiting for setup "IN PROGRESS" 4 weeks

Feb. 22, 2026

The support team hasn't responded to my emails for weeks, so I haven't been able to resolve my issue and I'm stopping using the app.

Feb. 5, 2026

The software itself is solid and does what it promises, but my experience with pricing flexibility was very disappointing. After a recent hack at Disputifier, the company offered discounts to retain certain customers. Despite having been a paying customer for several months with my previous store, Meghan & Steve London, and using Disputifier for an extended period, I was not offered any discount or temporary adjustment. What is especially disappointing is that stores that have already been customers for several months are clearly not taken seriously. Pricing is extremely rigid, and there is no willingness to think along or show flexibility, even toward loyal customers. For very high-volume merchants this may not be an issue, but for smaller or growing stores this is an important consideration.

Jan. 28, 2026

If you read any review about this app, read this one. I installed Disputifier in December to use their Chargeback Alerts system only. I was told there were no commitments, that I could leave anytime, and that there were no strings attached. That turned out not to be true. On January 9, I emailed requesting a transfer to another provider. On January 12 and January 15, after uninstalling the app, I explicitly asked them to disable all alerts, cancel my subscription, and confirm that I would not be charged any future fees. Their response was essentially: “Your subscription hasn’t been canceled because the transfer isn’t complete. Do you want us to disable alerts even though that would leave your store unprotected?” I replied clearly the next day: “Yes, please stop alerts with Disputifier ASAP.” At that point, any reasonable person would expect billing to stop. It was very clear. They continued charging me anyway. When I noticed I was still being charged, I asked for a refund, their justification was that I had requested both a transfer and disablement. Last time I checked you can request both, I clearly asked them to stop charging me and stop all alerts. They even asked if I want to proceed leaving my store "Unprotected" and I said "Yes" but continued to charge me. It wasn't just one email either. I have multiple emails clearly stating: - Disable alerts - Cancel the subscription - Stop all future charges Despite that, charges continued. To make things worse, when I pointed out the charges (roughly $400), I was told after 60 emails going back and forth arguing my case that they hadn’t charged me at all. Lol. I was shocked cause why not even bring that up in the first place? When I checked my billing I was like oh they're lying again, I AM being charged and showed a spreadsheet of the charges day by day and how much it was. I was then asked where I found that billing information. That's when I knew Chris was just rage baiting me and wasting my time as this is their app, they know where billing is and is plainly visible in the app’s own billing settings. At that point it was clear this wasn’t a misunderstanding, but a refusal to take responsibility. I’ll be sharing the full email thread publicly on Reddit as well so others can see exactly how this was handled. Use this app with extreme caution. If you ever need to leave, don’t expect it to be simple, or honest. BTW I never leave Shopify reviews, $400 is nothing compared to the big picture but it's more about how they treat their customers that was shocking to me so I had to let you guys to know.

Dec. 14, 2025

Do not recommend this app. Did not prevent any chargeback on both stores I am using it. In fact, they charged me for an alert received long after the actual chargeback came through. Furthermore, their support staff is terrible.

Nov. 14, 2025

I had a very bad experience with this app. After months with no alerts and $0 charges, Disputifier suddenly billed me $799 without my consent, claiming that a price increase they emailed months ago automatically counted as approval. At no point did I accept or reactivate anything. Their support kept insisting that silence equals consent and refused to issue a refund, even though their service had been inactive for months. Be very careful with this app

Aug. 12, 2024

dont use this. they will auto refund customers if thier app "thinks" its a "fraudluent charge" had multiple customers emailing us asking why their order got cancelled. unable to receive a clear answer from the support. beware.

May 29, 2024

Don't bother with these thieves. They overbilled me $600 and refunded me. But had I not brought it up there is no way to know if they would've refunded those at all. Sad that I had to reach out to get it refunded. Don't see this app lasting much longer.

July 2, 2023

SCAMED US ALMOST 10k DONT USE THAT APP We just download disputifier this week They checked our chargeback on the full history of the shopify they took all the resolved chargeback of the 6 last years and claimed they resolved themselves they debited me 9640 dollars today its a scam I ll have to charge back the full debit from shopify