Disputifier: Smart Chargebacks
The reviews for the Shopify App are mostly positive, highlighting excellent customer service and support. Customers appreciate the quick responses, knowledgeable staff, and assistance provided by the support team. Many users mentioned specific support representatives by name, such as Chris, Bleona, Abigail, and Mae, who were praised for their professionalism and helpfulness. The app itself is commended for its effectiveness in preventing chargebacks and managing disputes, with users noting significant improvements in their chargeback management processes. However, there are a few negative reviews that mention issues with billing, lack of success in preventing chargebacks, and difficulties in canceling subscriptions.
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Bleona did a great job helping me to set up my store and get running successfully
Abigail was absolutely amazing! I had a serious issue with automatic chargeback alert refunds from my previous service, and she took the time to understand exactly what happened. She helped configure Disputifier so I have manual control over Ethoca and CDRN alerts and added a rule to prevent automatic refunds on delivered orders. She explained everything clearly, answered all my questions, and made sure I understood how the system works going forward. Excellent customer support and highly recommend!
Blad my man, This guy is the ultimate go to person for me, I've onboarded about 3 MIDs with him, he went above and beyond explaaining all details how to set everything up. Can't thank him enoguh. Now I can relax and dont worry about the chargebacks
La atencion de Bleona 11/10 me super ayudó y me guio incluso hasta con preguntas basicas!! Se nota que tienen un muy buen equipo de trabajo que ayuda y se preocupa por sus clientes. Recomendaré esta aplicacion a amigos y conocidos!
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