Disputifier: Smart Chargebacks
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Bleona did a great job helping me to set up my store and get running successfully
Abigail was absolutely amazing! I had a serious issue with automatic chargeback alert refunds from my previous service, and she took the time to understand exactly what happened. She helped configure Disputifier so I have manual control over Ethoca and CDRN alerts and added a rule to prevent automatic refunds on delivered orders. She explained everything clearly, answered all my questions, and made sure I understood how the system works going forward. Excellent customer support and highly recommend!
Blad my man, This guy is the ultimate go to person for me, I've onboarded about 3 MIDs with him, he went above and beyond explaaining all details how to set everything up. Can't thank him enoguh. Now I can relax and dont worry about the chargebacks
La atencion de Bleona 11/10 me super ayudó y me guio incluso hasta con preguntas basicas!! Se nota que tienen un muy buen equipo de trabajo que ayuda y se preocupa por sus clientes. Recomendaré esta aplicacion a amigos y conocidos!
Love the app, works like a charm, simple to navigate, but most importantly - really good customer service. Diyosa helped me with about 20 different things I needed, all in under 10 minutes!
Great app for chargebacks and support is exceptionally great, they always respond quickly
I initially had a hard time understanding how the app worked, so I booked a call. I ended up speaking with Chris, and he was absolutely outstanding from start to finish. He got straight to the point, explained clearly how the app would help my business, and even showed me ways it had already been helping me without me even realizing it. On top of that, he spotted a major issue on my Shopify store that I had completely overlooked. Perfect on every level. Professional, knowledgeable, honest, and genuinely helpful. You can trust them with your eyes closed. Highly recommended!
not too quick of a responce, but got the job done, fixed in one message.
Excelente servicio por parte de soporte.
Quick to respond and agents know their stuff. Able to assist with my queries in a matter of minutes. Thanks, Levie :)
Wish I could give -10 stars. Stay away from these mafias. Worst experience ever. This App is disgusting, It costed $317 for just two orders in the name of chargeback prevention. Stay away, do not use this service. I really doubt their 5 star reviews as well (Anyone can buy those reviews nowadays).
We're disappointed to see this review, particularly because it contains several statements that are simply not accurate. First, the amount you referenced was not for "two orders." Your billing consisted of services that had already been provided, including chargeback alerts and disputes processed while your store was actively enrolled. We do not charge merchants for services that were never delivered. Second, throughout the past two months, we made repeated attempts to speak with you and resolve your concerns. You acknowledged that you were busy and indicated you would make time to discuss the matter, but despite numerous follow-ups, that conversation never took place. We remained willing to review your billing in detail and find a mutually acceptable resolution. Lastly, the claim that our reviews are purchased is entirely unfounded. Our reviews are from legitimate merchants and are also subject to Shopify's review verification and moderation standards. Making accusations without evidence is misleading to other merchants considering our service. We remain happy to review your account with you and address any legitimate concerns. However, we believe it's important that public reviews accurately represent the facts and the efforts made to resolve the situation.
After Disputifier was hacked, dealing with them became a complete mess. We decided to leave, but they now refuse to release our billing descriptors unless we pay disputed invoices. They also tried to use a $1 Stripe payment to charge older invoices outside Shopify, which we never clearly authorized. Holding critical payment infrastructure hostage over questionable invoices is extremely concerning. Avoid.
Apologies for the delay in responding, and we appreciate you bringing your concerns to our attention. We are currently awaiting a response from you regarding an email we sent about your request to transfer your billing descriptors to another provider. We want to clarify that we do not hold transfer requests from merchants or prevent them from moving to another service provider. Our partnerships are built on mutual trust and respect, and we support merchants making the decision that is best for their business. In this case, we see that you have had 7 stores enrolled with Disputifier over the past year, all of which have maintained strong coverage with no service-related issues. However, there are currently 9 outstanding invoices related to services provided across 3 of those stores. These invoices are for services that were actively used and benefited your stores. Regarding the billing concern, we do not authorize charges outside of what a merchant has approved. We would be happy to review the specific invoices and the Stripe payment you referenced to better understand the situation and address any concerns. Please reach out to us directly at [email protected] so we can review the details with you, provide a clear breakdown of the charges, and work toward resolving any outstanding questions. Thank you.
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