Disputifier: Smart Chargebacks
All reviews
Review RSS feed
Just started using but support is great so far and help me quickly!
Fast responses and great customer service! The team was friendly, helpful, and quick to answer my questions. I really appreciated their support and the effort they made to ensure everything went smoothly.
Getting out of this app has been a real pain. I asked Disputifier to release my billing descriptor so I could move to another chargeback app, and after a week of back-and-forth it still hasn't been done — just delay after delay. Until they release it, my new provider can't enroll the descriptor, so I'm stuck in limbo with no alerts coverage. Then, out of nowhere, I was told I have unpaid invoices. My card has been connected the entire time and I was charged regularly without any issue before. When I went to the invoices section of my account to check, the invoice they're referring to isn't even there. How can an invoice be unpaid if it was never issued or shown to me? They still can't explain it or finalize anything. Installing is easy; leaving is not. I wouldn't recommend this app to anyone.
Since around July of this year, customer service has been terrible. It takes more than 25 minutes to respond to a message (and that’s being generous), and EVERYTHING is just copy-and-paste. Before, they used to review your case, look into any issues there might be, and help you out quickly. Now it’s a disaster. I’m already thinking about switching app, and I’ve been using this one since 2023.
Very helpful and supportive. Especially Luchi!
Thank you so much for taking the time to leave this review! It genuinely means a lot to us. I’m especially happy to hear that Luchi was able to make your experience a great one, I’ll definitely make sure she sees your kind words. We really appreciate your trust and support!
Great support, Levie has done an amazing job helping me set up everything
Thank you so much for the kind words! I’m really glad to hear Levie was able to make the setup process smooth and get everything taken care of for you. I’ll definitely pass this along to her, she’ll really appreciate the recognition!
Very good service and app. Always helpful. Big up Chris.
Very good
Thank you so much for the great review! We really appreciate you taking the time to share your feedback. We’re glad we could provide you with a good experience!
im usually not the type of person to leave reviews but im doing it just for the sake of warning yall do NOT use disputifier i set it up automatically and since my billing descriptor matched some other ppls, i instantly got over $400 worth of false cb alerts. I contacted their support which took up to 3 days to receive a genuine solution, and after they CHANGED THE billing descriptor BACK to the one that gave me false cb alerts and i got over $600 billed directly to my bank in false cb alerts. support is extremely slow and they still have not figured out a solution in 4 days.
Love working with them! Jacob and the team were amazing and helpful
Thank you so much for taking the time to share this! It genuinely means a lot to us. I’m especially happy to hear that the team have been so helpful, I know how much they care about making sure our clients feel supported. I’ll make sure Jacob sees this. We’re really grateful to have you with us and appreciate the trust you’ve placed in our team!
Blad is really fast and fixed my problem right away.
Thank you so much for taking the time to leave this review! I’m really glad to hear Bladi was able to jump in, get to the bottom of the issue, and get everything sorted out for you so quickly. I’ll definitely make sure he sees your kind words, he’ll really appreciate it!
really fast problem solution fixed red banner
Thanks so much for the review! We’re glad we could get the notification banner sorted for you and are always here if you need us. 🙌
Great app and great support - they are always available to answer simple to complex inquiries. Does the job right for disputes
Thank you for the kind words! We’re so glad our team has been able to support you with everything and are always here if you need us. All the best!
Got good help from Dani
Thanks for sharing! We’re so glad Dani was able to help. We’ll be sure to pass along your kind words to her!
Great app with helpful support. Easy to use and very effective for chargeback prevention. Highly recommended!
Thank you so much for the kind words! We’re glad you’re finding Disputifier easy to use and effective at preventing chargebacks. We really appreciate the recommendation!
really great and simple app to use. from what i know they the only one popular in the market that help alert paypal disputes as well before they turn into chargeback which is a great unique value they have. I highly recommend using them
Thank you for the thoughtful review! We’re so glad our PayPal alerts have been a valuable part of your experience. We really appreciate the recommendation and your support!
Diyosa is great and very professional, very helpful.
We're glad you're having a positive experience :) We’ll be sure to share your kind words with Diyosa and are always here if you need us. Best!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.