Disputifier: Smart Chargebacks
Disputifier - Automated Chargeback Management & Prevention
Rating
4.6
feedback
46
chart
#85
All reviews
Review RSS Feed
April 14, 2025
Communication with chris is amazing, apps works completly fine. Nice app recommend
April 7, 2025
How this helpful when it basically reports every 4-5 orders as 'high risk' which are not high risk? I can't imagine the damage it would do to a small business if sellers cancel orders based on this app.
Hi there, It looks like while you used our fraud prevention solution, we only flagged 1/54 orders as high risk. This is: A) an extremely small sample size B) a far cry from the 1 / 4 orders you mentioned While we aim to provide the most accurate fraud analysis system in the market, we also provide value through automating chargeback recovery, deflecting chargebacks with alerts, and more. We'd love to show you the impact of our solutions if you want to give us another try :)
Nov. 15, 2024
Amazing service. Helped us get our chargebacks way down and Shopify released a hold that they had on over a quarter million dollars from us. Highly recommend this app. Team is super responsive and easy to work with as well!
Amazing news! Thanks for using Disputifier and happy to see the results that you've had with it, plus the release of your hold!
Oct. 14, 2024
I have really enjoyed utilizing disputifier - your software is incredible, integration is seamless, and the support team is so helpful and easy to work with. I really appreciate you guys!
Aug. 20, 2024
Great app and support is very on top of things. Automatically refunding alerts makes this app better than a lot of others with similar services!
Thanks for your feedback and support of Disputifier! We agree, merchants have better things to do than wait for every alert to come in and refund same-day. We handle this for you so you can focus on growing your business :)
Aug. 12, 2024
dont use this. they will auto refund customers if thier app "thinks" its a "fraudluent charge" had multiple customers emailing us asking why their order got cancelled. unable to receive a clear answer from the support. beware.
Hi there, as we explained via chat, you selected our "Fraud Blocking" feature which uses AI to identify fraudulent orders. Similar to the Shopify fraud analysis, but smarter. You opted to select auto refunds which is not an option that is enabled by default. You could've chosen not to use auto refunding or not to use the fraud blocking service in general. Instead, you chose to leave a negative review.
July 25, 2024
Ha sido todo un descubrimiento, esta aplicacion puede literalmente salvar tu negocio, cualquier tienda que aspire a llegar a algo debe tener esta aplicacion instalada, de verdad si no la tienes tu negocio corre peligro. Un 10
May 4, 2024
paras kumar from disputifier is the best i just worked wiht, professional guy and great working style. a perfect person from disputifier to have in our team!!!
May 29, 2024
Don't bother with these thieves. They overbilled me $600 and refunded me. But had I not brought it up there is no way to know if they would've refunded those at all. Sad that I had to reach out to get it refunded. Don't see this app lasting much longer.
You received 320 chargeback alerts between 2/14 and 5/3. 23 of your alerts (7%) were not refunded due to issues like "can't find", "duplicate", and "already a chargeback". We refunded these alerts to you promptly and we also proactively flagged these alerts for credits with Ethoca. As we explained to you, these alerts are automatically submitted to Ethoca for credits. We apply refunds/credits once Ethoca approves them. This article has more info on alert credits: https://disputifier.crunch.help/en/general-faq-s/what-are-alert-credits This is 1/3 reviews left by the same merchant for the same concern.
Feb. 26, 2024
Great app, has helped me save my Stripe account. Paras from support is very helpful as well.
Feb. 15, 2024
Fellow merchants, this app is incredibly helpful in resolving issues caused by dishonest customers. The Support Team promptly and effectively addresses your concerns. Paras was particularly helpful and pleasant to work with.
Dec. 19, 2023
I just love your service. They have any response very responsible and they fulfil the promised and helps to save a lot of dispute must recommended.
Dec. 8, 2023
Je recommande cette application, l'intégration se fait facilement avec l'aide du support qui est très réactif
Dec. 1, 2023
Best app ever if you need to mitigate chargebacks, fraudulent orders and overall save to save your payment processor from getting banned. Very satisfied.
Nov. 15, 2023
Disputifier excels in simplifying chargeback management. The interface is intuitive, and whenever I have a question, their amazing customer support is available at all hours, providing prompt and helpful assistance. The analytics feature is a bonus, offering insights to prevent future disputes. Definitely a must have for efficient and stress-free chargeback resolution. Highly recommended.