Disputifier: Smart Chargebacks
Prevent and fight chargebacks on autopilot
Rating
4.1
feedback
56
chart
#90
All reviews
Review RSS Feed
Sept. 9, 2025
I really do like the app and alot of people are praising it for its quality. their customer service alright, there is one person that is very clean and serious for his job, "Chris" really helped me up setting disputifier up so it can handle all types of chargebacks making it quick and easy to setup... app is really recommended when you work with online payments!!!
Sept. 7, 2025
Disputifier has been absolutely amazing to work with! They helped me configure the application step by step and really took the time to explain everything clearly. I’m extremely satisfied with their service – Chris responded almost instantly after my message, which is exactly what you want as an entrepreneur: being able to move fast. All in all, a top company that I can highly recommend!
June 25, 2025
Disputifier doesn’t just help you win disputes. They take all the stress out of the process. Their team is fast, professional, and genuinely cares about your store’s success. The communication is amazing and they handle everything with precision. Easily one of the best services I’ve ever used for my business.
May 2, 2025
Solid app that works well. They have great comms and are willing to help. This keeps the chargeback number very low too and is great for a high or low volume store while being cost effective.
April 24, 2025
Good app and excellent customer service. An error had occurred in the app settings, customer service helped me with this perfectly and fixed it for me nicely, the app itself works very well for preventing chargebacks and keeping your dispute rate low, they are definitely the best out there Thanks for the great service Disputifier!
April 24, 2025
Since partnering with Disputifier, our chargeback management has gone from a stressful time-sink to a seamless, automated process. One of the standout features for us has been the Chargeback Alerts — these alerts have helped us proactively resolve disputes, before they even escalate into full chargebacks. The result? We’ve saved both time and thousands of dollars in revenue that would’ve otherwise been lost. What truly sets Disputifier apart is their automated chargeback responses. Not only is the system easy to integrate, but it also crafts and submits well-structured, data-driven responses that have significantly improved our win ratio. In fact, our success rate has increased more than we expected. It's like having an expert team handling disputes 24/7, without lifting a finger. Another huge plus: accuracy. The system knows which evidence to pull and when to act. No more missed deadlines, no more manual back-and-forth, no more guesswork. Just clean, reliable results.
April 16, 2025
To be honest, it's technical to set it up. But I'm 100% sure these guys know what they are doing and they want YOU to get the best possible performance and customer experience possible. I love the shipping notifications that tracks every dispute and informs customers automatically. I think this app is undervalued. The features are insane and they do work. I think the UI/UX can be improved a little more. But the service is INSANE. A few meetings with Chris and his 14+ years experience in ecom and everything was set up and running in 30 min. There are alternatives, but they fancy a beautiful UI/UX, I bet their performance is worse than Disputifier. Install this app, ask Chris to do a setup and you are good to go.
April 7, 2025
How this helpful when it basically reports every 4-5 orders as 'high risk' which are not high risk? I can't imagine the damage it would do to a small business if sellers cancel orders based on this app.
Hi there, It looks like while you used our fraud prevention solution, we only flagged 1/54 orders as high risk. This is: A) an extremely small sample size B) a far cry from the 1 / 4 orders you mentioned While we aim to provide the most accurate fraud analysis system in the market, we also provide value through automating chargeback recovery, deflecting chargebacks with alerts, and more. We'd love to show you the impact of our solutions if you want to give us another try :)
Nov. 15, 2024
Amazing service. Helped us get our chargebacks way down and Shopify released a hold that they had on over a quarter million dollars from us. Highly recommend this app. Team is super responsive and easy to work with as well!
Amazing news! Thanks for using Disputifier and happy to see the results that you've had with it, plus the release of your hold!
Oct. 14, 2024
I have really enjoyed utilizing disputifier - your software is incredible, integration is seamless, and the support team is so helpful and easy to work with. I really appreciate you guys!
Sept. 4, 2024
If a customer files a dispute while the package is in transit, they will automatically refund the customer, which will contribute to your losses and can Aid in customer fraud attempts. Additionally, they won't be able to resolve the issue for you, and you will still be charged the fee.
Hey there, The service you're referring to is chargeback alerts. This notifies merchants of incoming chargebacks, and by default, enables an automatic refund to be processed to prevent the dispute. Although it can reaffirm a refund that was already going to happen anyway due to the chargeback, many merchants are willing to accept this because it prevents the chargeback. This of course avoids any potential issues with your payment processor If chargeback prevention is less important than maximum revenue retention, you can always opt to turn off chargeback alerts and utilize our automated chargeback recovery solution.
Aug. 12, 2024
dont use this. they will auto refund customers if thier app "thinks" its a "fraudluent charge" had multiple customers emailing us asking why their order got cancelled. unable to receive a clear answer from the support. beware.
Hi there, as we explained via chat, you selected our "Fraud Blocking" feature which uses AI to identify fraudulent orders. Similar to the Shopify fraud analysis, but smarter. You opted to select auto refunds which is not an option that is enabled by default. You could've chosen not to use auto refunding or not to use the fraud blocking service in general. Instead, you chose to leave a negative review.
July 25, 2024
Ha sido todo un descubrimiento, esta aplicacion puede literalmente salvar tu negocio, cualquier tienda que aspire a llegar a algo debe tener esta aplicacion instalada, de verdad si no la tienes tu negocio corre peligro. Un 10
May 4, 2024
paras kumar from disputifier is the best i just worked wiht, professional guy and great working style. a perfect person from disputifier to have in our team!!!
May 29, 2024
Don't bother with these thieves. They overbilled me $600 and refunded me. But had I not brought it up there is no way to know if they would've refunded those at all. Sad that I had to reach out to get it refunded. Don't see this app lasting much longer.
You received 320 chargeback alerts between 2/14 and 5/3. 23 of your alerts (7%) were not refunded due to issues like "can't find", "duplicate", and "already a chargeback". We refunded these alerts to you promptly and we also proactively flagged these alerts for credits with Ethoca. As we explained to you, these alerts are automatically submitted to Ethoca for credits. We apply refunds/credits once Ethoca approves them. This article has more info on alert credits: https://disputifier.crunch.help/en/general-faq-s/what-are-alert-credits This is 1/3 reviews left by the same merchant for the same concern.