Disputifier: Smart Chargebacks

We’re sorry to hear that you had a negative experience. We take all feedback seriously and have reviewed the conversation associated with your account. After reviewing the details, we can confirm that the charges in question were for services that were actively provided, including chargeback alerts and a chargeback response submitted on your behalf. Our team also provided explanations regarding how the alert and refund processes work. We do want to address that, while we are always happy to help resolve concerns, communication with our team must remain respectful. During this interaction, there were multiple instances of inappropriate language and profanity directed toward our support team, despite their efforts to assist and clarify the situation. We welcome constructive feedback and are always willing to investigate billing or service concerns. However, we believe respectful communication is essential for a productive support experience. We wish you the best moving forward.

We're disappointed to see this review, particularly because it contains several statements that are simply not accurate. First, the amount you referenced was not for "two orders." Your billing consisted of services that had already been provided, including chargeback alerts and disputes processed while your store was actively enrolled. We do not charge merchants for services that were never delivered. Second, throughout the past two months, we made repeated attempts to speak with you and resolve your concerns. You acknowledged that you were busy and indicated you would make time to discuss the matter, but despite numerous follow-ups, that conversation never took place. We remained willing to review your billing in detail and find a mutually acceptable resolution. Lastly, the claim that our reviews are purchased is entirely unfounded. Our reviews are from legitimate merchants and are also subject to Shopify's review verification and moderation standards. Making accusations without evidence is misleading to other merchants considering our service. We remain happy to review your account with you and address any legitimate concerns. However, we believe it's important that public reviews accurately represent the facts and the efforts made to resolve the situation.

Apologies for the delay in responding, and we appreciate you bringing your concerns to our attention. We are currently awaiting a response from you regarding an email we sent about your request to transfer your billing descriptors to another provider. We want to clarify that we do not hold transfer requests from merchants or prevent them from moving to another service provider. Our partnerships are built on mutual trust and respect, and we support merchants making the decision that is best for their business. In this case, we see that you have had 7 stores enrolled with Disputifier over the past year, all of which have maintained strong coverage with no service-related issues. However, there are currently 9 outstanding invoices related to services provided across 3 of those stores. These invoices are for services that were actively used and benefited your stores. Regarding the billing concern, we do not authorize charges outside of what a merchant has approved. We would be happy to review the specific invoices and the Stripe payment you referenced to better understand the situation and address any concerns. Please reach out to us directly at [email protected] so we can review the details with you, provide a clear breakdown of the charges, and work toward resolving any outstanding questions. Thank you.

Thank you for sharing your feedback. We want to clarify the situation, as this review does not accurately reflect how our service works. When a store is disconnected, any chargebacks that were already submitted or received within the active service period can still continue through the card networks and processors. These timelines are controlled by banks and payment networks, not Disputifier, so disconnecting a store does not retroactively stop chargebacks that are already in motion. Additionally, the claim that you were "paying for nothing" is incorrect. Disputifier does not charge for chargebacks we do not process or manage. Any charges applied to your account are tied to services provided during your active enrollment period. We have always been transparent about this process and our team has been available to review any specific charges or concerns with you. We also made repeated attempts over the course of several weeks to discuss this matter and find a resolution, but we were unable to get a time scheduled to properly review your concerns. We noticed you continue to have other stores enrolled with Disputifier, and we would have preferred the opportunity to resolve this directly rather than have an inaccurate representation of the situation shared publicly. We remain available to review the account history with you and address any legitimate concerns.