Dlvvr

May 21, 2024

I WAS super happy with this company when we started with them...now NOT SO MUCH. No one returns calls & they come when they feel like it...so same day to our customers isn't same day. I wish someone would call me back - I've tried dozens of times so maybe this review will spurr someone one to improve customer service.

Sept. 2, 2022

Dlvr has excellent customer service. They are quick, reliable, professional and always work with our needs. We would fully recommend this app. Dlvr has grown to be our client's first choice for delivering their packages!

Feb. 15, 2022

We started using this 2 months ago and could not be happier with the experience! They integrate completely with Shopify, including handling all the customer facing notifications, all we need to do is pack up the order. We have all of our specific hours/days in the system and it dynamically handles showing customers if same day or next day depending on cut off time. Having a flat rate with a large radius/map is perfect, that way we can advertise a simple price, other apps that have a range of prices which makes it more confusing for customers and for us to promote. We've used another service in the past and were rather disappointed, DLVVR has been the best experience we've had yet! Bonus points for incredibly fast customer service if you ever need help with anything. Recommend highly!!

Dec. 21, 2021

Aly and his team have been such a pleasure to work with. They are reliable, professional, and very personable. Very happy to have found them!

Dec. 19, 2021

They have excellent customer service and ensure that needs are met for the business. Would fully recommend this app for your business. The service they provide is quick and efficient. Super friendly staff and they take care of the products while on transit.

Dec. 8, 2021

I've been working with Dlvvr for almost a year and what a year it's been. Aly and his team are incredible, personable, flexible and professional. I have absolutely zero complaints about this service. It has definitely made my life easier as a small business owner.

Nov. 16, 2021

We have been working with Dlvvr for 6 months now and our customers are extremely happy with the service provided. The price point is competitive and the customer service we have experienced throughout our tenure with the company has been fantastic! We highly recommend using Dlvvr.

Sept. 27, 2021

We have worked with Dlvvr for the past six months and could not be happier with their service. Their support team is extremely response, the drivers take great care of our deliveries especially considering their value. We highly recommend working with Dlvvr as it is such an attribute being able to offer such a reliable same day service which has directly contributed to sales.

June 24, 2021

Their customer service is quick, responsive and reachable. The team has been extremely helpful with set-up and walk you through the process step by step. The app is very user friendly and easy to use. A lot of the processes are automated making our job easier and less manual work from our end. Highly recommend!

June 17, 2021

Dlvvr has excellent customer service, super helpful and will walk you through the whole setup. Super easy to use. The driver are super polite and a pleasure to work with. 100% would recommend this app. It’s a great additional shipping options for any website.

May 18, 2021

Dlvvr is a great service for my retail store. It integrated seamlessly onto my website and I love that it does all of the work for us. Couldn't be easier to use.

May 17, 2021

A fantastic way for small businesses to offer local delivery in Toronto. They are super cost effective, and offer excellent customer service. Save yourself tons of time on local deliveries and use Dlvvr. Uber for retail.

May 10, 2021

This app has been an excellent addition to our shipping options. The rates for delivery are so reasonable and the app itself is seamless to use and the support we receive from the team is amazing! Highly recommend this offering.

April 27, 2021

Convenient and well designed app. The customer support is very good too, would definitely recommend.

March 26, 2021

In today's world, customers expect the shortest delivery times possible!! That's why we use Dlvvr for local deliveries in the GTA. Our customers LOVE following along as their package gets picked up and delivered safely to them, that day. Having the ability to offer customers the royal treatment with Dlvvr is a total game changer from a customer experience perspective and we can't say enough good things about our experience so far!

March 15, 2021

Dlvvr has been a perfect partner in offering our local customer base the speedy, personal and secure delivery service they had come to trust when we were managing local deliveries ourselves. We're thrilled that Dlvvr understands the needs of small business bricks & mortar operations and has created a seamlessly responsive and consistent service that reflects our shop's priority on meeting the needs of our customers as promised, in delivering their goods in the same beautifully packaged presentation they'd receive if they were in our shop. It seems to extend the in-store experience beyond our walls to our customer's front door. Our engagement with both Dlvvr onboarding and with the drivers has been extremely friendly and professional, they communicate in real time and respond immediately if there are any questions on our side. The feedback from customers who have received orders through Dlvvr has been very positive, so we're happy to have this integrated with our business-as-usual practice moving forward. So glad that we can count on Dlvvr to take care of this very important aspect of our business!

June 17, 2024

This company used to be great - we've been using them since early 2021 - but they have fallen apart recently. They have been late with deliveries several times in recent weeks. This past week we had three orders that were supposed to be delivered on Friday, and they still hadn't been picked up by the end of day on Saturday. One person cancelled their order and we delivered the other two ourselves on Sunday. And all of this was with no communication from Dlvvr as to what was going on. They don't respond on their support chat and all calls go to voicemail and don't get returned. It's very unfortunate. I've removed their app from my store. They've caused us a lot of stress!

Feb. 10, 2021

Incredible service and fantastic customer support! Served as an excellent solution & replacement for Canada Post. Thanks for doing what you do!

Feb. 2, 2021

Fantastic customer service, brilliant idea, and such a good way to send things within Toronto! My items were delivered within a couple of hours! Very happy with the experience.

Jan. 30, 2021

Would 100% recommend! Our customers have been happy to have a delivery option, have been thrilled with the same-day service and safe & easy interaction with the delivery driver/s. Integration with Shopify is a breeze, and the cost to customers is reasonable...very happy we got onboard :)