Doba ‑ Dropshipping
Doba: Find Winning Dropshipping Products to Sell Online
Rating
4.2
feedback
59
chart
#2,127
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March 15, 2024
HORRIBLE!! I repeat HORRIBLE!! I started with Doba about 7 months ago and nothing has improved! They just keep making excuses while you are trying to explain the problem you are having. You can't speak with a supervisor! They just hide behind the keyboard and email you! Poor management!! I see that I am not alone looking at some of the other reviews.
Hi Nashville TN Marketplace, We're truly sorry to hear about your experience with Doba. Your feedback is invaluable to us, and we sincerely apologize for any frustration you've encountered. We take all concerns seriously and are committed to resolving issues promptly. Please reach out directly to our support team at [email protected] with your details so we can address your concerns personally and work towards a resolution. Your satisfaction is important to us, and we appreciate your patience as we strive to improve our services. Thank you for bringing this to our attention. Best regards, Doba Team
Feb. 5, 2024
Jan. 7, 2024
Some of the product is wholesale and some of it is just marked up and resold by other dropshippers. you have to really do the homework on your pricing and compare to other sites like CJDropshippers etc. order flow doesnt seem to be automatic and you have to sync it through. Not a way to bundle products and do bundle discounts even if the wholesaler on doba is the same supplier for both products. doesnt seem to be a way to consolidate shipping for same supplier multi product. customer service is an AI chat box that is not better than a commodore 64. you wont be able to talk to a live human at least on weekends if you are trying to get a first order in and the chat box is useless. it just kept telling us to upgrade.
Hello DooDah Distributors, Thank you for your detailed feedback. We apologize for the issues you’ve encountered, particularly with pricing, order flow, product bundling, and customer service. Your experience is important to us, and we are continuously working to improve our platform. We appreciate your insights as they help us make necessary improvements. Please reach out through our support channels so we can address these specific concerns and assist you more effectively. Doba Team
Dec. 27, 2023
There is no option to put in an FPO address, with no FPO option there is no way for me to use the platform. Called Customer Services and was on the phone for 2 hours to try to fix the issue and was not able to add the address. I kept getting told that they would call me back in 24 hours with an answer. I had to ask for an hour to talk to a manager, then the manager told me that she would talk to the billing department and was going to call me in 24 hours. I told them that I have not been able to use the platform because of this and requested a refund and was told that the manager could not do it and had to ask the billing department to do it and was not sure if it was possible.
Hello Howell Family Tactical, We sincerely apologize for the inconvenience you have faced with the FPO address issue. We understand how frustrating this must have been and regret that our customer service did not meet your expectations. Please reach out to us at [email protected] so we can address your concerns directly and work towards a resolution, including discussing your refund request. Your feedback is crucial for us to improve our services, and we appreciate you bringing this to our attention. Doba Team
Dec. 19, 2023
Dec. 5, 2023
I get a 4 dollar free from doba and shopify i dont think its far that i already get a small percentage from this and you just take it away. Thats a ridiculous fee charge.
Hello PetsUnited's Petshop, Thank you for sharing your feedback. We understand your concern regarding the $4 fee. Our goal is to provide value to our users, and we apologize if this charge was unexpected. Please contact us at [email protected] so we can review your account and address any issues you have. We appreciate your input and are committed to improving your experience with Doba. Doba Team
Sept. 26, 2023
Great connections to Shopify and EBay. Amazon has a bit of work to do, but it does work. Doba has some great products in it where you can make real money. I set up 3 stores in 4 days and just have to worry about marketing. But if I could give 10 stars to their customer service and technical support, I would. That experience is definitely what makes them stand out.
Sept. 3, 2023
I love the way that you have everything categorized. It makes it much easier to discern the products that I wish to sell.
Sept. 11, 2024
A couple of absolutely necessary features: 1. Auto-fulfillment option. Once an order is placed, I would like Shopify to automatically send the order to the Doba App and then autopay via my credit card on file. 2. The ability to have items from my own store in the cart along with Doba-provided items in the order.
Hello DoubleWave, Thank you for your feedback and for highlighting the features you’d like to see! Currently, orders can indeed be automatically sent from Shopify to the Doba App. However, auto-payment is not yet available. After evaluating this internally, we found that automatic payments come with certain risks. For now, you can conveniently batch pay for orders in the "Pending Payments" section. As for combining your store’s items with Doba-sourced products, this can be done by linking the products in your Shopify backend to Doba items, enabling you to batch process orders. For items not linked to Doba, they unfortunately can't be sourced directly from Doba, and we appreciate your understanding. We sincerely appreciate your suggestions and will continue working to optimize the Doba experience. Thank you for being a valued user! Best regards, The Doba Team
July 20, 2023
Throughout this "Merchant" experience, one thing that is for sure - there are No guarantees. Supplier's who are good, and honest supplier's are really hard to find. Doba does have a pretty good platform however, if your niche is in food or Organics (like my niche) it is not for you. Do Not fall for the so-called "employee discount" it is just a ruse to get you to sign on for a year locking you in with a "Grandfather Clause" If you should sign up, do the month by month you will not have regrets doing business this way. Unfortunately, after just two weeks into my annual membership started, 3 of the supplier's that I could use (the only one's available with Organics, and the complete reason I signed up for an annual membership) left Doba, leaving me unable to open up my store again, because another dropshipping supplier's third party app did even worse. Thus, 2 very costly annual memberships, and my store is closing! Do not let this happen to you. Anyone who signs up only gets 72 hours to get a refund with Doba (even if it is an annual membership). So, my suggestion is to always ask first about the refund. Best Bet is to pay by the month that way if your supplier's end their relationship with any third party app, you can move on without losing that $400+ you paid or $700+ whichever is relevant. HeavenAh Organics is closing on the 30th with this whole year membership that just started because Doba does not have enough products. I cannot keep the doors open without products for my niche. No compassion or understanding matters to third party apps. Lesson learned.... Thanks Doba, Ms. Tawnie
Hello HeavenAh, My name is Whitney Hopkins and I am the head of Customer Relations department here at Doba. First off, I would like to thank you very much for your review! Next, I am extremely sorry to hear that you are having a hard time with Doba. UNFI notified us that they were leaving Doba as they were closing their Dropshipping Module completely. They were going to be working exclusively with one of our partners going forward. Due to this we did have to remove their items, however, we do know how large of a supplier they are and how many customers use them so we decided to try to work with our partner to bring them back on. We were successful in getting approval to bring UNFI back to Doba, and are currently working on getting the integration set up. We don’t have an exact ETA on when they will be back, but we are hoping within the next few weeks. I worked with Tawnee and our VP of operations on your account. Unfortunately she was denied refunding you, however I gave permission to add 2-3 months onto your account. Thus giving you extra time once UNFI is back on to re-build your catalog. I am happy to help you address any further concerns regarding them.