Doba ‑ AI Dropshipping
Unlock growth with seamless automation and fast US fulfillment
Rating
4.6
feedback
97
chart
#2,147
All reviews
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Jan. 3, 2026
There are multiple nuances in order to facilitate product orders through this app such as knowing to and how to set shipping rates; understanding how to navigate exporting inventory lists; not realizing that limits on amount of inventory are set based on plan; in ability to have live support help and lack of inventory order terms where as the customer's order amount is due immediately well before payment is sent to the seller.
Thank you very much for sharing your experience with us. We truly understand how frustrating it can be when the learning curve, system limitations, and support availability affect your ability to run your store smoothly — and we’re sincerely sorry for the inconvenience this has caused. We appreciate you pointing out the challenges around shipping rate setup, inventory export, plan-based listing limits, payment timing, and the need for more real-time support. These are all critical parts of a seller’s daily operations, and your feedback highlights areas that deserve continuous improvement. Please know that we take user experience very seriously. We are actively working on optimizing our onboarding guidance, improving documentation, refining inventory and payment workflows, and expanding our customer support capabilities to make the platform easier, clearer, and more reliable for sellers at every stage. Your voice helps us grow, and we truly value your honesty. We remain committed to ongoing improvements and to delivering a smoother, more supportive experience for all users. Thank you again for taking the time to share your perspective. Doba customer service team
Sept. 26, 2025
DO NOT RELY ON DOBA SUPPORT. A FULL MONTH WITH NO ACTION I’VE BEEN CHASING DOBA SUPPORT FOR OVER A MONTH. MULTIPLE AGENTS PROMISED “WE’LL EMAIL YOU WITH UPDATES.” I NEVER RECEIVED A SINGLE EMAIL. SUPPLIERS HAD ITEMS RETURNED BACK TO THEIR WAREHOUSES AND STILL HAVEN’T ISSUED MY REFUNDS. THESE UNREFUNDED ORDERS TOTAL $3,241.38: $1,331.71 (ELIO 60" VANITY) — “NO RETURN NEEDED” BUT STILL NO REFUND. $773.64 (WALLACE & BAY DRESSER) — RETURNED TO SUPPLIER, NO REFUND. $1,136.03 (96" × 48" METAL FRAMED MIRROR) — DAMAGED, RETURNED, NO REFUND. I’M ON THEIR HIGHEST $299 PLAN AND EXPECTED REAL HELP. INSTEAD, IT’S BEEN SILENCE AND STALLING. I CAN’T ASK CUSTOMERS TO PAY RETURN SHIPPING WHEN THE FAULT IS ON THE SUPPLIER, AND DOBA WON’T ENFORCE THE SUPPLIER’S OWN POLICY. THIS HAS CAUSED MAJOR LOSSES FOR MY BUSINESS. THEY LITERALLY RAN THE BUSINESS TO THE GROUND. I LIKE THE IDEA OF THE PLATFORM, BUT THE EXECUTION AND SUPPORT ARE ABSOLUTELY RUBBISH. UNTIL DOBA CAN PROVIDE RELIABLE FOLLOW-THROUGH AND ENFORCE REFUNDS PROMPTLY, I CANNOT RECOMMEND THIS APP. AVOID AT ALL COST!!
Thank you for taking the time to share such a detailed review. We understand how frustrating and discouraging this experience has been—especially after investing both time and money into the platform. Having unresolved refund issues for over a month, receiving repeated promises without follow-up, and facing financial losses is absolutely not the experience we want any user to have. We are truly sorry. Your feedback about support delays and lack of follow-through is completely valid. We understand that when you are on a premium plan, you expect timely and effective assistance—and you should. Not receiving clear updates or accountability only adds more stress to an already difficult situation. We sincerely apologize for the inconvenience this has caused your business. Please know that we take issues like this very seriously, and our team is working to improve in several key areas: ✅ Strengthening enforcement of supplier refund policies ✅ Increasing accountability and follow-up within our support team ✅ Improving tracking and escalation of refund-related cases ✅ Enhancing visibility and communication so you’re never left waiting without answers Our goal is to rebuild your trust by delivering more consistent, transparent, and proactive support. We truly appreciate that you still see value in the idea behind the platform, and we are committed to improving the execution so the experience matches the vision. Thank you again for your honesty—we are continually working to enhance the user experience, and feedback like yours plays an important role in driving meaningful improvements. Doba customer service team
July 14, 2025
I joined Doba’s paid plan to work with a specific supplier listed on their platform. At the time, the supplier listed on Doba stated that they ship orders using trusted carriers like FedEx. That was a key reason I moved forward with my business. But when orders were placed, they didn’t ship the way they said they would. The situation impacted me both financially and operationally. I contacted Doba support and explained the issue respectfully. They acknowledged the concern and told me they would escalate it to the supplier. They also said they would follow up with me as soon as they received a response. It’s been nearly 2 months. No update from the supplier. I never received any reply from Doba. Even more frustrating, I later checked the supplier page and found that the shipping policy had been quietly changed. It now states: “Shipments will be handled according to the supplier’s chosen method.” No heads-up. No answers. No ownership. If you're thinking about using Doba based on what they promise about their suppliers or shipping, just make sure to double-check everything before you commit. What’s written in the listing might not reflect how the process really works when it matters. Doba told me they'd follow up after contacting the supplier. But nearly two months have passed, and I haven’t received a single reply. Not even a one-line update. That silence alone speaks volumes.
Thank you sincerely for taking the time to share your experience. We’re truly sorry to hear about the frustration and disruption this situation has caused you. Your feedback highlights exactly the type of issue we aim to prevent, and we deeply regret falling short in this case. We completely understand how important it is for suppliers to deliver on what’s promised — especially when it comes to shipping methods and timelines. What you described is not the level of service we strive to uphold. Please know that behind the scenes, we are actively working to improve transparency and accountability on our platform. This includes: 1. Stricter vetting of supplier shipping policies to ensure they align with what’s listed on their pages. 2. Enhanced monitoring by our customer support and supplier management teams to track unresolved escalations like yours. 3. Ongoing review of listing content, including clear disclosures when supplier policies change, so merchants aren’t caught off guard. We genuinely appreciate your patience and feedback — it helps us do better. Doba customer service team
July 7, 2025
Doba makes it so complicated to use a prepay plan, so that I am not getting charged 2 times for using a credit card. I am getting charged through my stripe account when the customer uses their credit card and then a second time through Doba. When I asked for help setting this up, they would not help me.
Thank you for taking the time to share your feedback, and we completely understand how frustrating this must have been, especially when it feels like no one is there to help — that’s understandably disappointing. Just to share, Doba’s credit card payments are supported by Stripe, a secure and widely used payment platform. If you ran into any setup issues, we’d love to help you sort them out. If you ever run into setup issues, our online chat support is here to help in real-time, or you can always email us at [email protected] — we’ll make sure you get the guidance you need. Thank you again for your feedback — it helps us do better. Doba customer service team
June 27, 2024
THEIR PRODUCT DESCRIPTIONS ARE HORRIBLE! There has been an extreme decline in the quality of customer service offered by Doba. I had a concern about their policies and both the customer service representative Ethan & their supervisor Hannah were extremely disrespectful, defensive and WRONG! Instead of admitting that they were not knowledgable of my request, they advised me incorrectly, and in an extremely unprofessional manner. Having used Doba for over a year at this point, I was shocked at the level of customer service they now have. I will not be using them again.
Hi Stamps Home Furniture, We apologize for the issues you've encountered with our product descriptions and customer service. Your feedback is important, and we're addressing these concerns with our team to improve our service. We appreciate your long-term support and regret that we did not meet your expectations. Thank you for sharing your experience. Doba Team
Dec. 27, 2023
There is no option to put in an FPO address, with no FPO option there is no way for me to use the platform. Called Customer Services and was on the phone for 2 hours to try to fix the issue and was not able to add the address. I kept getting told that they would call me back in 24 hours with an answer. I had to ask for an hour to talk to a manager, then the manager told me that she would talk to the billing department and was going to call me in 24 hours. I told them that I have not been able to use the platform because of this and requested a refund and was told that the manager could not do it and had to ask the billing department to do it and was not sure if it was possible.
Hello Howell Family Tactical, We sincerely apologize for the inconvenience you have faced with the FPO address issue. We understand how frustrating this must have been and regret that our customer service did not meet your expectations. Please reach out to us at [email protected] so we can address your concerns directly and work towards a resolution, including discussing your refund request. Your feedback is crucial for us to improve our services, and we appreciate you bringing this to our attention. Doba Team
April 10, 2025
A couple of absolutely necessary features: 1. Auto-fulfillment option. Once an order is placed, I would like Shopify to automatically send the order to the Doba App and then autopay via my credit card on file. 2. The ability to have items from my own store in the cart along with Doba-provided items in the order. 3. Fix the issue with canceling orders that are placed via Shopify
Hello DoubleWave, Thank you for your feedback and for highlighting the features you’d like to see! Currently, orders can indeed be automatically sent from Shopify to the Doba App. However, auto-payment is not yet available. After evaluating this internally, we found that automatic payments come with certain risks. For now, you can conveniently batch pay for orders in the "Pending Payments" section. As for combining your store’s items with Doba-sourced products, this can be done by linking the products in your Shopify backend to Doba items, enabling you to batch process orders. For items not linked to Doba, they unfortunately can't be sourced directly from Doba, and we appreciate your understanding. We sincerely appreciate your suggestions and will continue working to optimize the Doba experience. Thank you for being a valued user! Best regards, The Doba Team
April 19, 2023
Sellers are not serious at all I used to love using Doba but not recently I have been running into all types of issues from shipping orders with Walmart packaging to shipping fewer quantities than what I paid for which made me chase the seller for 2 weeks and ended up with requesting a refund. when it comes to cost most sellers have high prices than the market itself so not really a good fit for dropshipping. will be switching to better platforms soon
Hello Blak Hom, My name is Whitney Hopkins and I am head of support here at Doba. First, I want to thank you so much for your feedback! Second, I want to apologize for the issues you are experiencing with our suppliers and their shipping. I would like to say that we do hold our supplier’s accountable for everything regarding shipping, returns, etc. I would like to hear more about these issues and the specific suppliers you are having these issues with, as I am one of the decision makers on suppliers being removed, and am over the team that contacts the suppliers with warnings regarding issues our customers face with them. I would like to offer my personal help in figuring this situation out with you, and I will do everything in my power to make this right for you. Customer satisfaction has been and always will be my number one goal. Please feel free to contact me! Just chat, call, or email my customer service team and ask for Whitney. If you leave a name and number or email I will contact you as soon as possible. Phone: 801.682.4666 Email: [email protected] Chat: Within your Doba account I look forward to hearing from you, and hope to help you. - Whitney
Sept. 22, 2022
BEWARE!! YOU CANT MAKE MONEY! Almost every item on here is priced at or ABOVE retail price. I even found suppliers listing their prices on Doba higher than they sell it to consumers for. The only way you can make money is if your customers do not do any sort of product research before buying... Research shows, "90% of consumers research products before buying them online. The report also found that while 79% of customers consider price to be the most important factor to research before purchasing an item online".
Thank you for your review! My name is Whitney and I am the Head of the Customer relations department at Doba. While not every product has a large profit margin due to the suppliers listing the items on our site at their own prices, there are many products on Doba that you can make money off of. We have many retailers that make their sole income from selling Doba items on sites like eBay and Amazon. We have a team that does create curated lists of high profit items along with monthly, quarterly, and yearly sales where our suppliers offer 5%-10% off the original pricing. And if you go to our site there is a tab titled High Profit that offers products with 20% margins. Finding items that sell the best are different for every person, and can sometimes take time to find the items to profit off of. I do see that you just signed up for our site yesterday. We encourage all users who sign up for our 30 day free trial to explore our extensive catalog of 300,000 products. Many users spend the duration of their free trial carefully researching and selecting products to find profitable products to list on their selling sites. My support team's main goal is to help our free trial users connect their store, find products to sell, listing those items and getting at least one sale before the 30 day free trial ends. We are happy to help you learn how to sell our Doba items. Feel free to contact us via email: [email protected]