DonateMate for Donations
Accept custom donation amounts throughout your store
Rating
4.7
feedback
31
chart
#1,685
All reviews
Rating Breakdown
Review RSS Feed
Jan. 18, 2024
Ben has been incredibly supportive with helping us to implement DonateMate on our website and making changes to fit our needs. The app is super easy to navigate and we are looking forward to sharing it with our customers/supporters soon!
Dec. 10, 2023
Love this app! makes everything easy. Ben has also been super helpful and quick to respond to all my enquiries. Very much appreciated.
Dec. 5, 2023
We had some issues with the POS button, but Ben was patient and helped us to find the setting we needed to update. Everything is working smoothly now. The ability to ask for Donations on the cart page has increased our donations substantially. I like it better that a popup, less obtrusive for the customer. Visible, but not annoying. We don't use the post-purchase feature because all our customers must go through the cart page.
Using app
About 1 month
Total reviews
3
Average rating
5.0
Oct. 23, 2023
I can only recommend this in every shopify store, really simple and useful.
Aug. 19, 2023
We have been using this app for a couple years now and have found it very helpful to be able to offer an occasional product for a donation of any amount. The donor can enter any amount they would like to give! We recently ran into a snag with the app and Ben provided excellent customer service, helping us remedy the problem quickly. Highly recommend if you want to offer products for a donation of any amount.
May 11, 2023
Ben from DonateMate has been phenomenal to work with. First, the app is excellent and helps our small non-profit capture added revenue through ancillary donations made at the checkout process. But then, whenever we have needed support or customization, Ben has been available right away - and, goes above and beyond, helping us think outside of the box and taking our original idea / edit and making it much better. I highly recommend the DonateMate app because of it's functionality, but behind every app needs to be a good person or team - and in this case, the Ben from Australia behind DonateMate is worth partnering with to add this app to your Shopify store experience!
Jan. 21, 2023
The app is great, had no issues with the app itself. The developer has been really helpful when I did run into an error. Overall a great app consider just how customisable it is.
Dec. 23, 2022
The app is clear and easy to use. A nice way to get people to give money for something you put your heart in. If you have questions or don't quite succeed in installing the app (even with the free version) you are being helped perfectly: Ben, developer of the app, thinks with you and helps in a warm and people-friendly way.
Thank you for your review! It was a pleasure working with you, too!
Nov. 22, 2022
This is a brilliant app if you are a charity wanting to maximise donations. Customer support is excellent!
Sept. 25, 2022
It's a brilliant app for charities so we can raise funds in our Shopify store. Easy to use and setup...and customize! Thank you for the app :)
Thanks for using DonateMate!
July 27, 2022
Used this app in order to collect custom donation amounts in our store – and it did exactly that. Support was also extremely responsive and helpful along the way!
May 18, 2022
this app does exactly what I need to do . but more importantly it comes with the most responsive support ever. check it out.
March 23, 2022
DonateMate is easy to use and integrates well with the online store as well as POS. Ben offers outstanding customer support, solved my glitch within the hour!
Thanks for the review! Working with you on this installation was a great experience!
April 7, 2022
Updating my review again because I ended up coming back to this app since my client really wanted the donation product feature. Though initially there were some glitches and formatting issues due to my store theme, Ben went in and fixed all these, explaining very thoroughly each of the issues. Based on my current experience with Ben and DonateMate, I highly recommend! See my previous reviews below: I am updating this review after being contacted by Ben, who has provided excellent support and stands by his product. I tried another donation app and continued to get 503 errors, so there must be a conflict within the different apps I have installed on my platform. That being said, I am sticking with a different donation platform for now, so I can't give 5 stars because I actually don't know how this one works. But 4 stars for great customer support from Ben! Here is my original review: Nothing but one error after another. Even got 503 errors in the initial onboarding process while clicking from one step to the next. Once I published a donation product, clicking the link to the product led to a 403 page not found error. This problem immediately went away once I deleted the app. Even if customer service can help, it's not worth it to experience at least 5-6 different errors in the first 10 minutes of using the app. There's something not right here.
Thanks for the update, Mary. It's been great to work with you on this project for your client. It's amazing what we can do when we work together! Previous response: First of all, let me apologise for your experience; this is not the experience that people should have when working with DonateMate. I've reached out to your web developer directly to try and see if we can work this out together. I am looking forward to chatting with you. In the meantime, here is some context on your error report. If a 503 Error appears during the login for any Shopify App, it means that the app server isn't able to communicate to the Shopify API; this is called a "Service Unavailable" Error and typically happens when the Shopify API goes offline for a short period. In your case, the service was offline for about 3 minutes. The API is separate from the service that hosts the shopfront, for this very reason, so you probably didn't see any other issues appear at the time. Further, because of the 503 error from Shopify, it appears you did not complete the install process, so errors with the app are bound to happen. I would really love to make this right for you, so please jump on and book a time with me directly. Cheers Ben
Nov. 1, 2021
This app is beyond incredible! My brand is committed to giving back in any way possible and having a product option on my shop for my customers to add a donation into their carts while shopping is game-changing! Ben, the builder of DonateMate, has been super helpful in helping me configure the app to my theme. He even took into account some of my suggestions and made the changes that I believed would help my store! I encourage any of you to give a look at my support our cause product on socialexpmnt.com. Thank you so much again and for helping us to be able to make even more of a difference!
June 28, 2021
Incredible customer service! Ben went above and beyond. I had a special request and he made it work perfectly.
June 13, 2021
Let me say this first. DonateMate is a MUST if you’re looking for 5-star customer service! Ben reached out to me shortly after installing and setting things up to solve an issue that I didn’t even know was fixable. I’m usually not the type to reach out to customer service because I don’t expect fast help so I try to fix things myself. So the fact that Ben scanned my store and noticed the issue and even offered to fix it for me was beyond my expectations. I didn’t know service like that existed when you download apps for your store. Also, the initial setup was fast and simple. I love it!
May 21, 2021
The app does what we were expecting, and Ben (the developper) has been awesome to support us with the install since there was a little bug! Thanks Ben!
May 15, 2021
Had a great experience with the app developer while trying to get set up. Very easy to use and so far so good on functionality. Highly recommend.
April 16, 2021
I worked with a collaborator who downloaded this app on my Shopify site but an odd HTML error kept appearing while logged in as an admin. My collaborator wasn't able to fix it. Fortunately, I reached out to DonateMate on my own for help. Ben at Donate Mate quickly fixed the error within minutes. This is the perfect app for my nonprofit! I could not find an app that fit my needs like this app. Thanks so very much! Ben you absolutely ROCK!!