All reviews

Rating Breakdown

  • 5
    80% (73 ratings)
  • 4
    9% (8 ratings)
  • 3
    7% (6 ratings)
  • 2
    2% (2 ratings)
  • 1
    2% (2 ratings)

Reviews with Text

  • 96% (87)
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3 / 5 Share

Nov. 13, 2025

good service and idea for coffee dropshipping, however the high pricing makes it uncompetitive in the market

Using app

About 1 hour

Total reviews

1

Average rating

3.0

3 / 5 Share

May 8, 2025

Because it won't help me to correct the order and payment, which I lost customers... And, no interpreter provide due of my deafness in zoom meeting

Using app

Almost 3 years

Total reviews

1

Average rating

3.0

3 / 5 Share

Feb. 1, 2024

The coffee through Dripshipper is a good quality from their roasting vendors. The quality of customer service from the Dripshipper support team is extremely disappointing. The Dripshipper app for Shopify has several issues and their support team seem to be oblivious to addressing the issues and remedying the concerns provided by their customers (the Shopify store owner).

Using app

9 days

Total reviews

2

Average rating

3.0

3 / 5 Share

Jan. 19, 2024

Everything was intuitive and easy to learn, and being able to really brand yourself and market yourself, you have all the tools available to you and the resources that you need. 1.19.24 - Update: Monthly fees are too expensive, and the increase in prices of the coffee itself are eating up profit margins, if you raise prices yourself, customers won't return. Not sustainable.

Using app

12 months

Total reviews

2

Average rating

5.0

3 / 5 Share

July 5, 2021

The system is perfect. It would be helpful if you could further strengthen sales to overseas. I sincerely hope that you can make bulk orders overseas.

Store

FORCES

Using app

10 months

Total reviews

1

Average rating

3.0

Developer Reply

Thanks! That is something we want to do, just finding the right roasting partners overseas is the big challenge.

3 / 5 Share

Aug. 31, 2020

UPDATE: Heard back. At least got a substantive answer about the problems our customers having. There is so much potential here. I hope they can improve customer service; we want to stay with them because of the things they do well. ____________ The logistics are decent. What we give up in profit margin, we get back in services that allow us to focus on brand building and marketing. BUT... But, Dripshipper Team, your communication when there’s a problem or when one of our customers has a problem has been awful. Please, please, please start taking OUR customer service issues more seriously. I’m not going to go into the specific problems here, because I respect you, appreciate you, and want you to succeed. But go look at our recent chats and your responses. It’s as if you just don’t CARE what our customers are experiencing or how that might affect our brand. Your most recent reply was beyond apathetic. It’s clear u didn’t read our entire message. And this responding 24 hours later crap...we’ll, I just don’t see how we can have a successful long-term relationship without more serious interaction. I hope u see this and respond. I sure can’t get good answers or satisfaction through the app. Even so I gave u three stars instead of one, because you do many things well. The concern for me is that your customer service is MY weakest link.

Using app

7 days

Total reviews

2

Average rating

4.0