Dripshipper: Coffee & Tea

☆☆ Mixed experience overall. Arkam was attentive, knowledgeable, and ultimately helped me understand what was needed to get the store operational. His support was genuinely 5 star and appreciated. Unfortunately, the overall experience was frustrating. Prior to Arkam’s involvement, interactions with Aasiya and Rasheel were extremely poor. Responses were delayed for over 12 hours, communication lacked clarity, and the assistance provided did not demonstrate a basic understanding of the issue. That resulted in an entire day lost. When you are trying to launch a store, delays like that directly translate to lost revenue. While Arkam delivered strong support, the inconsistency in customer service significantly impacted the experience.

good service and idea for coffee dropshipping, however the high pricing makes it uncompetitive in the market

Because it won't help me to correct the order and payment, which I lost customers... And, no interpreter provide due of my deafness in zoom meeting

Everything was intuitive and easy to learn, and being able to really brand yourself and market yourself, you have all the tools available to you and the resources that you need. 1.19.24 - Update: Monthly fees are too expensive, and the increase in prices of the coffee itself are eating up profit margins, if you raise prices yourself, customers won't return. Not sustainable.

The system is perfect. It would be helpful if you could further strengthen sales to overseas. I sincerely hope that you can make bulk orders overseas.

This application is useful for an initial start up. It usually ships in plastic bags, butt he larger coffee bags I got shipped to me in a bigger envelope taped together, which is not appealing for order fulfillment. The preview logo is still compressed but prints well on the package.

UPDATE: Heard back. At least got a substantive answer about the problems our customers having. There is so much potential here. I hope they can improve customer service; we want to stay with them because of the things they do well. ____________ The logistics are decent. What we give up in profit margin, we get back in services that allow us to focus on brand building and marketing. BUT... But, Dripshipper Team, your communication when there’s a problem or when one of our customers has a problem has been awful. Please, please, please start taking OUR customer service issues more seriously. I’m not going to go into the specific problems here, because I respect you, appreciate you, and want you to succeed. But go look at our recent chats and your responses. It’s as if you just don’t CARE what our customers are experiencing or how that might affect our brand. Your most recent reply was beyond apathetic. It’s clear u didn’t read our entire message. And this responding 24 hours later crap...we’ll, I just don’t see how we can have a successful long-term relationship without more serious interaction. I hope u see this and respond. I sure can’t get good answers or satisfaction through the app. Even so I gave u three stars instead of one, because you do many things well. The concern for me is that your customer service is MY weakest link.