Dripshipper: Coffee & Tea

May 3, 2024

Cool service but I find it to be extremely expensive

Feb. 1, 2024

The coffee through Dripshipper is a good quality from their roasting vendors. The quality of customer service from the Dripshipper support team is extremely disappointing. The Dripshipper app for Shopify has several issues and their support team seem to be oblivious to addressing the issues and remedying the concerns provided by their customers (the Shopify store owner).

Jan. 19, 2024

Everything was intuitive and easy to learn, and being able to really brand yourself and market yourself, you have all the tools available to you and the resources that you need. 1.19.24 - Update: Monthly fees are too expensive, and the increase in prices of the coffee itself are eating up profit margins, if you raise prices yourself, customers won't return. Not sustainable.

Oct. 8, 2021

A bit complicated for a novice user, suggest easier to follow directions and a phone number to actually speak with someone to help you. I couldn't get signed on not even sure if I am signed on or if my online coffee business even works as I have received no coffee shipments in a long time.

Sept. 15, 2021

Danny is great & is actually willing to help! But Joanna is so frustrating! They would be better off without her dealing with customers. Her communication is terrible, she should be saying “let me figure that out for you” rather than ignoring your question. You ask a simple question & she will give you the wrong answer…. On their physical website my store randomly disconnected.

July 5, 2021

The system is perfect. It would be helpful if you could further strengthen sales to overseas. I sincerely hope that you can make bulk orders overseas.

March 7, 2021

This application is useful for an initial start up. It usually ships in plastic bags, butt he larger coffee bags I got shipped to me in a bigger envelope taped together, which is not appealing for order fulfillment. The preview logo is still compressed but prints well on the package.

Sept. 9, 2020

i cant find the customer service button. do you have the product price list? How can i approach customer service?

Aug. 31, 2020

UPDATE: Heard back. At least got a substantive answer about the problems our customers having. There is so much potential here. I hope they can improve customer service; we want to stay with them because of the things they do well. ____________ The logistics are decent. What we give up in profit margin, we get back in services that allow us to focus on brand building and marketing. BUT... But, Dripshipper Team, your communication when there’s a problem or when one of our customers has a problem has been awful. Please, please, please start taking OUR customer service issues more seriously. I’m not going to go into the specific problems here, because I respect you, appreciate you, and want you to succeed. But go look at our recent chats and your responses. It’s as if you just don’t CARE what our customers are experiencing or how that might affect our brand. Your most recent reply was beyond apathetic. It’s clear u didn’t read our entire message. And this responding 24 hours later crap...we’ll, I just don’t see how we can have a successful long-term relationship without more serious interaction. I hope u see this and respond. I sure can’t get good answers or satisfaction through the app. Even so I gave u three stars instead of one, because you do many things well. The concern for me is that your customer service is MY weakest link.

Aug. 29, 2020

I like to get to know the app thoroughly to get a better scope of how it works and then submit a better review.

Aug. 5, 2020

So far so good but having issues uploading a logo . Coffee is great and very fresh I’m told however my shipment of samples was lost by the post So I still don’t know lol

June 3, 2020

The app is getting 3 stars from me because of the ease of loading it to the store. Just a few clicks and the products are there. I like the fact you can add your own logo. That part was the big seller for me. The problem is that there is no ability to cancel orders. In less than 1 week I've made about $175 in sales. Because of Shopify ignores their own security features, I've had to refund all but $50 of it. I've spent about that much on advertising. I don't know if Dripshipper processed those orders or not. I emailed them explaining what's going on. So if they aren't cancelled, I'm going to be paying for coffee for whoever getting free coffee.

Feb. 8, 2021

So far I like the App and the orders have shipped out quick. Coffee is great quality. But, I haven't gotten tracking info for/to my customers. I can't find in the app where to verify the settings , and their customer service closes at 4pm. I don't see an email help or contact info. Why can't I send an email for help? If I can, put it in the app where I can see it. Only a chat box that closes at 4pm. Or for an extra fee, I can have extra support. Wow :(

March 29, 2020

Cant install the app..... why ? The page you were looking for doesn't exist. You may have mistyped the address or the page may have moved.

Sept. 29, 2021

I have to say that im satisfy with the app. The product is good and customer service was good. I believe they grew too much and now they dont even have time to meet and talk expansion of my company. I have been asking to meet for a week and they dont want to. This is disappointed. they are big now and dont pay attention to the ones that supported them at the beginning.

Dec. 8, 2019

With huge potential to be 5/5 and one of the dominating apps on the market. I have a lot of faith in this app and have been told there are some updates addressing my cons in the next few weeks. I'll update my review when and if this occurs. The most important required change is to improve the private label system. This is the main selling point of the app and it’s far from adequate. Pros: - 1 of the 2 employees (it seems there are 2 public employees who put their name to customer service/articles at least) offers great customer service with fast response times, adequate English and makes genuine attempts to answer the question. The other is horrible. Feels like a cheap outsourced agent being paid $1/hr. Fails to understand English, does not read your full message. Think Aliexpress service. - Once custom labels are integrated better, the current pricing is great. Currently, it's not fantastic, but wouldn't say it's awful either. - Easy to import products - A huge range of products - Shipping cost already included into all products at all weights to keep things simple - Dev offers multiple diff apps to dropship e.g. also does beard care, jewelry and pop apparel. This could mean the audience/$$$ potential is greater for the dev, meaning we may expect better updates with a greater financial incentive to the dev in the future. - SKUs seem uniform and clean Cons: - Free labels are ugly (though 2 of them out of 6 are passible though makes the entire business difficult and will increase your ad spending). Free labels also should have more options e.g. it shows 12oz on the package, but what if the customer changes the bag size to 1LB? What if they change their grind? If the photo isn’t changing, some customers (from my years of e-commerce experience over multiple stores) some customers feel their product isn’t correct. - Paid labels are super limited e.g. to add 1 single flavour of coffee, each variant needs both a separate label and a separate product page. If you want to offer a Caramel coffee, with aa 12oz, 1lb and 2lb option, that's 3 separate product pages. Impossible to add a drop down box like any normal website. - Uniform descriptions (most product descriptions are different from the rest, meaning the user has to re-write them all from scratch - Little info on each product, including if I check the 2 suppliers Dripshipping uses - Product weight isn't correct on import meaning shipping costs are incorrect. This requires user has to manually add them all (and guess at that given we know the product weight, but not the weight of the label, packaging etc.) - The pricing model is not well thought out. Usually it becomes cheaper when buying in bulk, but this is random. Sometimes it's cheaper per gram, and then sometimes it's more expensive as you go up the weights (in terms of the cost to us and the RRP). This needs to be thought out properly. - FAQs are all horribly written, needs to be re-written by the dev or outsourced to someone more competent (hell, I'll even do them in exchange for a discount on my app cost). More FAQs in general are required. - Product names are not uniform e.g. “12oz” and “1 LB” are not written in the same fashion. These tiny details show a lot of the work was rushed or written by someone with ESL. Requires more polish. - Advertises as able to ship globally, but we all know no one is paying internationally shipping rates on items like 12oz coffee. It costs $20-$30USD to ship anything outside of the U.S. No one will pay $50USD for a 12oz bag of coffee including shipping. This is a gimmick (though the shipping costs of course are of no fault of Dripshipping)

Nov. 11, 2019

11/11/2019 - UPDATE: Looks like Dripshipper made even more changes that have negatively affected my shop and brand. They have added a new roasting partner with new coffee options and flavors which was initially a good thing but now the coffee is not roast to order. That "roast to order" niche was a selling point and often a way to get past slow delivery. It also allowed customers to customize their coffee. Now everything is a medium roast. I've now lost customers that prefer a darker roast coffee. They just can't seem to get this thing right. 10/8/2019 - UPDATE: I looks like Dripshipper made some improvements. The last several orders placed have gone out in a matter of a couple of days. In one case it went out the same day. I have to say I was impressed with that. I've updated my review to four stars. The only thing missing now is a logo'd packing slip with the shipment. August 2019 ; I have been using Dripshipper for several months now. There are definitely pros and cons and it is becoming harder & harder to overcome the cons with customers each day. Depending on the type of brand you want to build Dripshipper may not be your best choice. Definitely not a choice for a "Premium" or "Luxury" brand. Pros: - The coffee is excellent! They really know what they are doing in the selection and roasting process. - It is definitely fresh and roast to order. No complaints there. - Free shipping. - Customer service responds quickly. Cons: - Although customer service responds quickly, you may not like the take it or leave it attitude they sometimes come across with. "Sorry our shipping is backed up do to high volume". That's it, nothing else, no "we are expanding production or hiring more people to meet the demand, please be patient". Just "your order isn't very important to us so we are going to take our sweet time fulfilling it." - Order fulfillment is SLOOOOOOW! When I first signed up they met three business days like clockwork and it was manageable with customers. Recent orders have taken as much as a week and now DS has set their policy to 3-5 business days. Rather than ratchet up production to meet the demand they simply extended their lead times. Not cool! - You don't get much in return for the $25 per month subscription fee. No colored labels or bag options (those are extra for "custom" products even though the labels are print on demand and could be color). No nice boxes to be shipped in. No real perks that normally come with shopify app subscriptions. - No logo'd packing slip with orders. They just stuff the coffee in a USPS box or cardboard envelope, tape the hell out of it, and ship it. Not very attractive when it arrives at your customer. - The K-cups do not have your logo on the seals. Just a generic "coffee" seal. I would gladly pay more for a premium subscription that met some of these glaring needs. Unfortunately Dripshipper is really just a side business for Old Chicago Coffee Company and seemingly not a focus of development for them. I will continue to use them until I can find something better. If nothing else, the quality of the coffee is good and the free shipping makes the pricing tolerable.

Aug. 1, 2019

Okay, so I've had them for some time now. I need to drop some honesty. They have good coffee product. However, it takes much longer than 3 days to ship. I have orders going past a week regularly. Irritated customers who are eagerly waiting for their coffee have to wait this long and it hurts your brand reputation. I may have to look elsewhere for services. That said, they have good customer service, but when it boils down to the details. They're slow and it hurts your company.

May 31, 2019

App works great! Customer service is helpful! The coffee is incredibly fresh. Happy to partner with them. 2 stars off because we've had a high percentage of orders ship later than the "ships within 3 business days" they claim. Will update the review to 5 stars if/when more orders start shipping on time.

Oct. 11, 2018

The app is easy to use as a whole. If you use the custom labels there is a substantial wait time from when you are wanting to upload a label, to review, to print to launch. At this point I would assume the start to finish process would be about 14 days, exact time for the free trial, to actually test how this process works. I would like to see an inventory list when adding new products to sell to make sure you do not double down on roasts. I have yet to market this company simply because I am unsure how well this app works with Shopify and how quick everything ships. I believe it all comes back to the label process and the inefficiency there.