Zonos Duty and Tax
Zonos Duty and Tax - Calculate, collect, remit w/landed cost
Rating
4.9
feedback
166
chart
#2,291
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May 17, 2022
The Zonos app provides landed costs to international customers in pre-checkout by displaying live ship rates, duties and taxes while also providing the ability to print labels for shipping internationally with ease. I received outstanding customer care, full setup with detailed walkthrough, and had all my questions answered. I will be offered further assistance should any questions arise. Zonos is the definite app to use for shipping internationally via Shopify.
Thank you Michele! We look forward to working with Jewelry Design and assisting in your international success. Zonos prides themselves in making the international process easy, including our printing labels process.
May 11, 2022
Zonos has an extremely helpful and easy onboarding process. It will help alleviate any issues with shipping on international orders, having the duties and taxes listed up front. Our Integration Specialist was extremely knowledgable and answered all of our questions quickly and efficiently!
We appreciate your feedback and value working with Three Nails Clothing. Zonos is happy to contribute to your success by adding transparency and ensuring unexpected charges to your international customers. We are glad you had an great experience with our onboarding team and will provide your feedback to them.
May 4, 2022
The Zonos app works as intended and lets customers know what to expect during checkout. No surprises! Our implementatoin process was a breeze, and the Onboarding Specialist was very knowledgable and helpful.
Thank you for your feedback! Zonos prides themselves on providing a surprise free experience for our merchants and their customers. We look forward to helping and providing any assistance as needed.
April 13, 2022
So far so good! MUCH better landed costing for our intl customers. Support is next level good and helped us every step of the way. Cannot thank them enough for all the help and guidance. Really excited to see how this impacts and helps us grow our international d2c footprint.
We are thrilled to be working with Kaged and are looking forward to working with you as a cross-border partner. Our support team is always ready to help you as you continue to grow and succeed internationally.
April 11, 2022
Zonos provides customer-friendly and clear service itself, and also they have great, prompt customer service as well. If you got a slight problem using the app, then the customer service team will listen to you and fix things as fast as they can.
Thank you for your review! Our customer support team works to ensure that every person has a great experience. We appreciate you coming to Zonos for your cross border needs and look forward to assisting you as we continue to grow together.
April 8, 2022
The software is seamless and the customer onboarding experience was great. I can't recommend Zonos enough. The interactive duties/taxes help button on our website is just a cherry on top of this great program. Thanks Shawn!
We are excited to be working with DynaVap and appreciate your feedback on our products. Shawn is one of our valued onboarding team members and we are glad that your onboarding experience was great! We look forward to working with you.
April 5, 2022
越境ECのオンラインショップを構築するにあたり、ShopifyエキスパートのアドバイスでZonos Duty and Taxを実装しました。FedExの運賃レートをAPI連携で反映させることが出来ること、HSコードを各商品に割り当てることで各国の税金も正確に反映させることが出来る点が、当社の目的に合致しました。2022年1月にFedExが改編した新サービス体系への対応が少し遅れたようで正確な料金表示が一定期間できなくなりましたが、サポートチームが対応してくれました。おおむね満足しています。
We appreciate your feedback on our Duty and Tax app. We are always working to help our cross border shipping by perfecting our classify system. Never hesitate to reach out.
March 29, 2022
The customer service with these guys is amazing. They are thorough and take time to explain things whenever you need help. This app also helps you to deal with duties and taxes worry free. Would highly recommend their services.
Thank you for your review. We appreciate your feedback on our team. They love assisting our customers to ensure a smooth experience. We are glad that we have made duties and taxes stress free for you!
March 22, 2022
Zono's has helped increase our international sales. We have shipped international for years, but with all the custom forms, HS codes and rules, it was overwhelming to ship each package. After we got past the setup part with Zono's, it is so easy. We literally click create label and everything populates correctly, it interacts with our UPS account and we do nothing but print a label. It even puts the tracking number into the Shopify order once its created. It has made our lives so much easier and the customers now know exactly what they are paying, they have the option to pay duties/tax upfront or when it arrives, but there are no surprises for them or us.
Thank you for your kind words. We are glad that we are able to simplify shipping cross-border and have made it easier for you. Zonos is continuously improving HS codes and rules as well as Duty and Tax Rules.
March 16, 2022
The app & team behind Zonos have made the transparency with duties/taxes for our international customers very clear and seamless - they are not hit with any hidden fees at the borders. Highly recommend if you have international customers - Zonos will assist with every step & query along the way!
Thank you for your review! We are glad that Zonos is able to contribute to transparency with your international customers. We look forward to assisting you as you continue to ship cross-border.
Feb. 22, 2022
We have been using Zonos for about half a year now and the service has been exceptional. It's relived so many headaches for us and our customers when it comes to international duties and taxes and has enabled us to scale our brand globally. The team are A+++ too. Highly recommend!
Thank you for your feedback, we're delighted you chose Zonos as your cross-border partner! We value Zorali as a customer and are happy to contribute to your success.
Feb. 15, 2022
We have used this app to improve our customer journey and to reduce returns due to customers not having transparency over the taxes applicable to their order. Zonos has been really helpful in reducing issues relating to customer taxes and duties and the team are really responsive and very helpful when we have any questions. Zonos is really easy to use and saves a lot of time when automating the shipping labels.
Thank you for your feedback, Anna Quan. We are happy to contribute to transparency for your customers in regards to international shipping costs and time saving products. We enjoy working with you.
Feb. 8, 2022
We have used Zonos for 4 years now without an issue. International customers get duties and taxes up front so there is no surprises and no more return to sender.
Thank you for your feedback, we're glad you chose Zonos as your cross-border partner! We have enjoyed working with you for the last four years.
Feb. 1, 2022
After a few hiccups (my fault not zonos) we were able to get the app up and running to expand service to our international customers. Zonos is user friendly, efficient and their customer service is top notch! Really love their test cart so you know what to expect without having to commit to placing an actual test order. Really great team- couldn't recommend them more!
Thank you for your honest feedback. We are glad that Zonos is contributing to your success. We appreciate the work we get to do with you and are glad to contribute to your efficiency.
Feb. 1, 2022
Zonos is Great! Support is always super fast and helpful. Love the transparency that this app adds to our international orders, makes it super clear for our customers about any extra charges, etc.
We value Shkoop of Scandinavia as a customer and take all feedback we receive seriously. We are thankful to add transparency to your international customer’s experience.
Jan. 26, 2022
The app works wonders, and they have a top notch customer support. Would totally recommend it, they even have additional quoting tools on their dashboard.
Thank you for your feedback. We have enjoyed working with Analucia Beltran Diamond and are happy that the quoter tools and other products have made cross-border shipping easier.
Jan. 20, 2022
Zonos takes the guess work out of selling abroad. More importantly, our international customer love and appreciate the full transparency that comes with having the total landed costs prior to checkout. It's a win-win for all involved.
Thank you for your feedback, we're glad you chose Zonos as your cross-border partner! We are delighted to add transparency to your international customer’s shipping experience.
Jan. 18, 2022
For the first time I have been able to sell products internationally with our customers being charged the correct shipping rate and more importantly our customers can see the landed costs with any duties at checkout. We love this transparency and it helps sell knowing that we don't have angry customers getting unexpected charges when goods are imported and delivered. The support team are really efficient and helpful. Highly recommend Zonos
We appreciate your feedback and value working with your company. Zonos is happy to contribute to your success by adding transparency and ensuring unexpected charges to your international customers. We look forward to continuing to work with you.
Jan. 13, 2022
Overall the experience integrating and transitioning to Zonos was simple, and we've found the platform easy to use. We're very happy that the issue of importing into Europe, which began as confusing and overwhelming, has been solved for us. Zonos also allows us complete transparency with our International customers regarding landed costs. Prior to Zonos, we were experiencing customers unwilling to pay their duty and tax bills, and refusing to accept their order. This resulted in freight costs and surcharges as well as lost revenue of product which sat in transit for months at a time. Zonos has offset this cost for us, and ensures our customers have a positive and trusting brand experience when shopping with us.
We appreciate your honest review and take all feedback seriously. We are glad to contribute to successful international shipping experiences for your customers and alleviate the stress of shipping to Europe.
Jan. 3, 2022
I agree with the previous review. The app is supposed to give International customers a heads up into Duties/Taxes and make it easier for them to pay. Unfortunately, I'm losing more International orders than gaining because of the extra Zonos fees and Brokerage fees I could otherwise discount or rid of if I were allowed to use my UPS pricing agreement and a second account number. International is expensive as it is. Tagging on Zonos Fees and exxagerating to cover the spread is not generating more business. Not worth $99 in new orders after more than two months.
Thank you for your feedback and for the opportunity to provide landed cost quotes for your international shipments. I will have someone from our team reach out to you today as our app does allow you to use your negotiated UPS rates along with a second account and we are happy to assist you in getting those set up. If your Brokerage fees are waived with UPS then they will be waived in Zonos landed cost quotes as well.