Zonos Duty and Tax

Dec. 25, 2021

I added this app so that my international customers weren't blindsided by taxes and duties upon receiving their packages, but I've had nothing but trouble with it. The support people who work for this company are awesome (hence the two stars instead of one), but unfortunately the app itself is terribly inaccurate. I worked with several of my international customers to ask them what their taxes were and they were absolutely never even close to what Zonos estimated for Landed Costs. They were always way higher than my customers had to pay. Additionally, simple things like adding UPS shipping was difficult because, again, the rates weren't even close to what I'd pay to ship via Shopify Shipping. I'm worried that the overestimations are scaring people away during the checkout process. I've just changed all of my shipping fees to say "You may be expected to pay taxes/duties upon receipt of your item." Problem solved and now I get to keep my $20/month plus whatever percent they were taking per international order.

Nov. 12, 2021

We use Zonos for international tax calculations and the Welcome Mat (we haven't moved over to Hello yet). We were launching a promo in less than 24 hours and needed last-minute changes to our now Zonos-unsupported Welcome Mat. Brandon Morin was knowledgeable, patient, and persistent (with his very busy team) and had the changes made with time to spare. Thousands of users and not a single Zonos issue during the madness of our promo. Thank you, Brandon -- you’re an awesome teammate.

Oct. 28, 2021

Zonos makes cross-border much less intimidating and it is very easy to set up! Trevor and Adam were great at walking us through the process.

Oct. 15, 2021

Excellent customer service and assistance from the implementation team. Easy app to use. Would definitely recommend for international shipping.

Sept. 21, 2021

Horrendous and confusing 3 weeks of trying to get this app set up- there is nothing easy or straight forward about it as advertised. Waste of time.

Sept. 3, 2021

We have been using Zonos for several months and it is a game-changer for international shipping. No more agonizing customs forms - they are automatically completed! Click - click - and you are DONE! Customer service is fabulous. Calls and emails are answered very quickly and support stands behind their product. The only problem we had with a shipment was handled WAY above and beyond expectations.

Sept. 1, 2021

I rarely leave a negative comment. I was so excited about this app. I tried to install it and I had a question about something. I sent an email to support team. Almost 24 hours later I called because I did not receive any response to email. This makes me worry because if I need to get in touch with the support team for an important issue, I do not know how long that will take. We use a lot of apps for our store and every single one of them provides excellent customer service. I really would love to use this app because it looks like this is the only app that is available on Shopify. I understand it may take more than 24 hours to respond sometimes but they should have sent an acknowledgement email at least. There is no chat option, you can’t reach out to support through the number they provide… I hope things get better so that we can use the app. If that happens, I will be sure to modify my review here.

Aug. 27, 2021

Kilie Williams was more than helpful! She walked our team through international shipping and was always ready to answer any questions we had! Always replied in a timely matter as well, it has been a pleasure working with her and the zonos team!

Aug. 17, 2021

I drop ship so my platform is a bit more complex to deal with. The team at zonos has been awesome and patient so far in helping me perfect a duties calculator to deal with the demands of ecommerce :) I have worked close with both Kat, Mariama and a bit with David, they are all equally amazing!! I highly recommend this app if you are a business like me who would like to give your customers the option of pre-paying their duties at checkout, avoiding paying them at arrival!

Aug. 4, 2021

Shipping internationally was always a hassle. Customers were upset that they had to pay something to get their merchandise. With Zonos and DHL we can accurately collect all the charges at checkout and the customer gets the delivery free of charge. The people at Zonos are very friendly, helpful and responsive. Highly recommended.

Aug. 3, 2021

Zonos has been a very valuable addition to our site and allows us to ship globally in a very manageable and efficient way. With the Zonos app we are able to provide accurate duties and taxes calculations to our customers at checkout which they then pre-pay to avoid any customer service issues upon delivery. We are able to ship internationally with confidence with Zonos.

July 29, 2021

This app works perfectly for us! The support team is amazing from setup and beyond. Every time I have any issues (which is rare) they are very dedicated to making sure it gets resolved quickly.

July 26, 2021

Makes shipping worldwide super easy and seamless + amazing and dedicated support team, who is always available to help!

July 15, 2021

Zonos has helped out international ecomm business tremendously. From my initial call with David, with IT set up and Mariama on support. All have been extremely helpful and dedicated to address any questions. Looking forward to expand more with Zonos with additional features they offer.

July 20, 2021

Started off a little rough as we installed Zonos Duty & Tax setup to comply with new EU rules effective 7-1-2021, but the team was able to work with us and get us through some obstacles. We are still going to give it some time to see if the app is effective in accomplishing our needs, but we are optimistic.

June 9, 2021

Hands down, a must have. There's nothing worse than shipping to a customer overseas and receiving hate mail in return because, unbeknownst to them, they have to pay their local taxes and duties to get their order released and delivered to them. Zonos took all of the guess work out of international shipping for us the seller, and more importantly for our customers. It's ability to provide transparency to our customers of their final cost is priceless. We saw an increase in conversions internationally once the app was deployed. It also saved us on the administrative side trying to determine shipping and duties for international orders in advance in order to hold our customers hands and walk them across their purchase. Their support has been awesome. Setup and configuration was relatively straight forward and their support team was rock solid when we ran into any hang-ups.

June 6, 2021

Very pleasant experience implementing Zonos. Ryan & the team walked me through it every step of the way! The best app implementation service experience by far! Love the product.

June 3, 2021

I can ship international orders with confidence. This helps get rid of the looky loos who would abandon an order on the backside. dk

May 21, 2021

My FedEx rep told me I should implement landed cost shipping ,but I had no clue how to do it. Zonos made it painless. It's not a cheap app, but it makes up for it in the fact that (no joke) our international sales are up 1500%. This next fee will be even higher than last month due to the transaction fee (we had more more, higher-value sales than last month), but very worth it. There are a few other things that we implemented to achieve this: 1) Zonos 2) Landed cost shipping through FedEx along with good negotiated rates 3) Language translation app for Shopify (there are some good options) 4) Currency conversion app Now, customers see exactly what the order will cost and there are no surprises on delivery.

May 19, 2021

We have been using this app for a couple of years now. We have had a few issues with it, but Zonos support is always quick to find the solution or explain certain calculations. They have done a great job with taking the burden of worrying about Duties and Taxes for international shipments!