EAS EU & UK Compliance

Upon receiving your registration and completed onboarding questionnaire, EAS filed your official EU IOSS registration with the tax authority, a formal, government-level process that remains legally active for two months following cancellation. Alongside this, we configured your Shopify store, provided onboarding support, and processed an IOSS-liable order through your account. The invoice was issued because this work was completed in full before your cancellation request. We accept that the communication during your complaint was not handled to the standard we hold ourselves to, and we are addressing that internally. In good faith, we waived the two-month termination fee and eventually promised waive the existing invoice - which we simply forgot to do. The reminder was automatic and deserves no such outburst nor foul language to our emails. We are sorry the experience did not reflect what the majority of our customers receive. If you would like to discuss the matter directly, you are welcome to reach us at [email protected].

Thank you for your review, and I’m genuinely sorry to hear you feel this way. To clarify, the €199 charge was for Express Onboarding, which was selected during signup together with your other services. We delivered the Express Onboarding as ordered, and your onboarding was completed accordingly. That said, we understand this may have been selected by mistake. Even though the service had already been provided, we still refunded the Express Onboarding fee as a goodwill gesture. We also downgraded your subscription plan as requested, credited the difference, and removed the late payment fee from the invoice that had become overdue. If anything still appears unclear or incorrect on your account, we’d be happy to review it again with you directly.